Все хорошо, но не ждите VIP Everything is good, but don't expect VIP

Family 2+1 (9 years). We flew with Anex tour - everything is fine, like clockwork. What hotels were previously: Gloria, Delphin Be grand, Prince Turan, Selectum, etc.
General information and impressions: a hotel for families, young people will be bored, there is nowhere to hang out. 90 percent of Russians have a rest... It seems that we were in Russia, not in Turkey... (the hotel is quiet, the design is respectable, it has a vacation, you understand that you are in a good hotel. Almost none of the guests wear masks (sorrow. . . But all the staff, smarties, are always and everywhere wearing masks. Weaknesses: beach furniture, cleaning the toilet on the beach (this, of course, is no good! ). We didn’t go to the gym, spa, a la carte; We don't drink alcohol, so I don't write about it.
Meeting guests, checking in, guest relations work, room: settled quickly, fill out 1 sheet in total. Luggage was brought to the room in a couple of minutes, everything is fast. Risepsh is very beautiful, you immediately understand that you are in a good hotel.

We somehow forgot a bag in a coffee shop, we came already in the evening, they helped us a lot, they found it, everything was returned. Thanks to the staff! The room was deluxe with garden view. Our room 2345 overlooked the football field and had a side view of the sea. The room was quiet, except for 1 pm, when there was noise from the stage, but not critical just do.
The room is excellent, 34 sq. m, large, chic balcony-terrace, there is a clothes dryer. Everything is convenient in the room, there is a place everywhere, everything is at hand, there are enough sockets, there is an output for usb. TV in the mirror. Mini bar full: cola, beer, water, chips, straws, drinks. Chocolates, wine, milk and juices are not included. In the room there is a set of masks, disinfectant, napkins. 2 bathrobes, a children's bathrobe and slippers were requested separately, they all brought. The bathroom is full of cosmetics, all of good quality. there are toothbrushes, nail files, a razor, etc. I really liked the bathroom itself in terms of design and convenience. The curtains are thick, the sun does not let through, the mattresses and pillows are very comfortable, we slept well. Children's sofa is large, designed for 2 children. Didn't really hear the neighbors.
Housekeeping: all days except one was good. In one day, nothing was removed, except for the bed, the garbage was not taken away, nothing was replenished. Guest relations complained - the next day the room was licked. It's nice that they responded quickly, I didn't have to remind myself.
There was an unpleasant incident when at 12 at night a cleaning lady came into our room by mistake. We reported this to the Guest Relations. Irina, the supervisor, made a request to the security service, they found everyone, they apologized to us 100 times and, as an apology, they extended our room until check-out for free. Of course, the case is unpleasant, but! The way they reacted to it and how they decided did not spoil our impressions, on the contrary, the customer relation works perfectly.

Territory: the hotel is said to be surrounded by greenery. Everything is beautiful, well-groomed, tasteful. Walk around the territory of the villas and Club Prive - it's just incredible there. Someone wrote that the territory is not well-groomed - do not believe it, all the lawns are perfect, the nature there is excellent.
Animation Entertainment: did not see them and did not hear, no one called anyone anywhere. We saw that there were sports activities, but there were no schedules and notifications. Evening shows were absent, as such. There is no information about them either. Those who are looking for a mover - not here.
Kids Club: I speak only on behalf of my child (girl 9 years old). We went 3 times, no one paid attention, only Berna told everything about the club and events. They came the next day - there were activities, but for my child everything was slow and boring. I liked the music lesson - just a delight. Girls-animators did not come to us at all, but, oddly enough, the guys lit the mini-disco cool! I don't know the names of the one who led the mini-disco and the one who danced, but they are super! They were very satisfied. There is no lunch at the club, as stated in the reviews of the hotel, the rope park was not working, there were no ballet lessons (it was stated in the advertisement).
Food: here are the questions. Of course, there is a lot of it, no one will leave hungry, but everything is meager and monotonous. For meat, there is very little choice, especially for someone who does not eat lamb. Children's table is available for lunch and dinner. Fruits are excellent: watermelons, pineapples, peaches, grapes, melons, oranges, etc. There are few cheeses, with no mold at all. Pastries are mostly very tasty, croissants are super. The pizza is delicious. Food without frills. Soups never take! It's just awful))
Service: the waiters rustle, smarties! As soon as they sat down, they immediately ran, very helpful, well done. But on the beach, where there is sand, there is no service at all, on the grass it is either there or not.
The Internet is normal, almost everywhere, it was enough for us to work and watch videos.

Beach: the weak point of the hotel. The sun loungers are old, scary, there are no normal canopies on the first line, you can’t hide from the sun. The towels are long overdue for replacement.
Snacks and coffee shop: the coffee is good, the coffee shop and patisserie on french street are very cool! Lemon cake, honey cake, cheesecakes - everything is delicious. The waiters are very smart. Snacks from 12 to 6 pm: burgers, french fries, salads, fruits, potatoes with fillings, pizza - everything is very tasty.
Land of Legends: hotel pickup 4 times a day. Do not go at 10 am, there are crowds of tourists. At 14.30 or 17.00, then at least there is a chance to ride. And so . . Queues everywhere . . The rides are cool, but the water park was half working... It was frustrating. You stand in line for 1 slide for half an hour. , Such . . But the complex itself is simply grandiose, we must pay tribute. Prices in stores horse.
Bottom line: we loved it. There is always a "human factor", he was here too. But the administration did a good job - this is important. I read so many bad reviews, I was afraid to go there. In fact, there are no such horror stories. If all of the above doesn’t scare you (it doesn’t seem like it should), then you will have a great rest.
P. S. Thank you for reading, a lot of letters)