Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
5.0
Food:
3.0
Amenities:
7.0
What can I say. I never like to write reviews, especially if it is negative. Turkey has always been for me a place where you can feel oriental hospitality and at the same time enjoy European service.
Unfortunately this hotel shattered my illusions to the ground. I perfectly understand that there is a pandemic in the world, the situation is difficult and we are all tired of it. But tourists and guests in Turkey are always worth their weight in gold. We expect sun, sea, delicious food and smiling locals from Turkey. And Turkey expects investments from us in the form of payment for tours and the purchase of all kinds of souvenir and edible products. Quite normal economic relations.
Unfortunately, this time we did not expect any of the above. It should be mentioned that since we had an important event, I decided to please a loved one a little and ordered a romantic package. In principle, everything that I want to tell about in this review began with him.
I already felt the catch when I checked in - the promised VIP reception turned out to be not VIP at all and we just stood, like everyone else, even a little longer because the girl who received us was constantly distracted by other people who arrived, leaving us, our friends who arrived at the same hotel settled in faster. The girl from the Guest Relation didn't even bother to say "congratulations", although she did specify if we were newlyweds. Absolutely phlegmatic personality without a shadow of hospitality. We were sent to eat before check-in. And then another problem came up. In connection with the pandemic, where food is all covered with protective plastic glasses. It seems that everything is logical - waiters or cooks will collect food for you and give it to you so that a lot of people do not delve into food, increasing the risks. In fact, all the days of rest, we just had to wriggle and wring our hands to reach for food, burning ourselves and cursing the already hated epidemic.
To all complaints, requests and hints, the girl with the Guest Relations robot answered that everything would be fixed and they would try, but the situation remained the same for the whole vacation. The staff in the restaurant was absolutely unfriendly I would even say angry. They poked a finger into the devices for picking up food, saying that you can handle it yourself and ignored you. We had to constantly wait for someone to come and put food. The food itself is monotonous - turkey, chicken, one type of fish in different versions and that's it. No seafood for you, no frills of any kind. And in principle, it would be normal if it were not for one thing: the hotel is positioned as a VIP and Luxury. In the lobby you can see awards and various nominations in the luxury and VIP segment. But with this kind of cuisine, it's not even close to VIP and Luxe. But back to the romantic package that I chose. When we got into the room, there was champagne on the table and the key word was "on the table. "
That is, the VIP class hotel did not even bother to put it in a bucket of ice, while the manager asked me for the time of arrival. The decoration of the room, let's say it was at 3-ku. I immediately wrote to the manager who answered me by e-mail and painted the problem. Ice had to wait until it was brought. We went to sit on the terrace to rest from the road, as we flew and got there in the morning. Some man came with a girl from the guest relay and right in front of everyone they began to ask me what was wrong. Of course, I sent them beforehand saying what was wrong, but mentioning that let it be as it is for now. However, another surprise awaited me. The air conditioning in the room didn't work and my romantic first night turned into a living hell. In the morning, I immediately wrote first of all that I want to cancel everything and get my money back, since the package absolutely does not correspond to the declared level.
At first, managers, guest relay and staff tried to dissuade me, but then they agreed and said that the money would be returned. But then another problem began, I paid with a card and the amount was still just booked. But everyone said in unison that they could no longer cancel the reservation and now the money must be returned by contacting their bank. I will return to this issue later.
Further on the hotel. Before arriving there, of course, we familiarized ourselves with the full range of services and promised entertainment at the hotel. Still, I want to spend a vacation about an important event interesting. Among other things, which is the standard for Turkish hotels, a concert by Alexander Revva was announced on the site. I have made several calls to the hotel. I asked directly and several times whether this event would take place and each time I received an answer that everything is fine and everything is in force.
Then when I can see the staff already got it, they told me that all the information was on the site and hung up. And on the website of such a serious VIP-Luxury hotel it was written that Pirozhkov's concert would take place on May 6th. However, upon arrival at the hotel, the first thing we heard was that there would be no Revva and his concert. Guest Relations answered all our questions and indignations that they allegedly did not know this themselves, then they began to say that so far it is not yet 100% known and they are looking for a flight, etc. , etc. At the same time, the information was still on the site and even after 5 days of stay, we met guests who went to the hotel with the idea that they would also get to the Revva concert. Absolutely irresponsible attitude towards guests, neglect and deception of guests. Now for drinks. As the hotel claims to be high class and we had the Ultra All Inclusive we were allowed to order drinks with foreign alcohol. And this is a separate issue.
In addition to the fact that the staff of the bars is absolutely dead, without emotional and unprofessional, you also have to stand above them and watch that the alcohol is poured for you exactly imported, and not the one that they have in bottles. Of course, they were very angry and constantly asked to go to the table, and they would already bring a drink. The same thing worked with normal Illy bean coffee. If you don’t stand all the time over the bartender, then wait for something, you will get swill from a simple machine standing right next to it. The feeling of relaxation and enjoyment was completely destroyed by such an attitude. As for the air conditioner - we spent 4 days of our vacation constantly swearing and demanding to turn on the air conditioners. And although the girl at the Guest Relations stubbornly made fools of us, saying that only we were worried, we later learned from at least 10 more people that they also could not be in the room, because it was wildly hot there and they were also told that only they did not like it .
At my insistent request, he wrote a paper in which he promised that the money would be returned no later than 10 working days.
Well. It's been almost a month now. No money has been returned to my account. All managers have stopped responding to my emails, they just ignore me. I also wrote to the general manager of the hotel, Mr. Murat Yilmaz Zeren, through the world-famous business network LinkedIn, of which he is a member. And got no response from there. It's not about the amount of the matter in relation to the client, to the guest. Absolute indifference, deceit and unwillingness to help. Of course, I contacted my bank and naturally they will return this money to me, it just takes a very long time. But all the evidence is there. In the form of letters and paper confirmations.
The hotel had pluses - the interior is very good although it needs updating. The pool was heated. The area is quite spacious.
But what attitude they have towards you as a client completely kills all the pluses.
I would definitely recommend this hotel to anyone. Since I have a very extensive network of contacts, both family and business, I will take all possible measures to discourage guests from this hotel. And of course, I will never visit it myself.
Unfortunately this hotel shattered my illusions to the ground. I perfectly understand that there is a pandemic in the world, the situation is difficult and we are all tired of it. But tourists and guests in Turkey are always worth their weight in gold. We expect sun, sea, delicious food and smiling locals from Turkey. And Turkey expects investments from us in the form of payment for tours and the purchase of all kinds of souvenir and edible products. Quite normal economic relations.
Unfortunately, this time we did not expect any of the above. It should be mentioned that since we had an important event, I decided to please a loved one a little and ordered a romantic package. In principle, everything that I want to tell about in this review began with him.
I already felt the catch when I checked in - the promised VIP reception turned out to be not VIP at all and we just stood, like everyone else, even a little longer because the girl who received us was constantly distracted by other people who arrived, leaving us, our friends who arrived at the same hotel settled in faster. The girl from the Guest Relation didn't even bother to say "congratulations", although she did specify if we were newlyweds. Absolutely phlegmatic personality without a shadow of hospitality. We were sent to eat before check-in. And then another problem came up. In connection with the pandemic, where food is all covered with protective plastic glasses. It seems that everything is logical - waiters or cooks will collect food for you and give it to you so that a lot of people do not delve into food, increasing the risks. In fact, all the days of rest, we just had to wriggle and wring our hands to reach for food, burning ourselves and cursing the already hated epidemic.
To all complaints, requests and hints, the girl with the Guest Relations robot answered that everything would be fixed and they would try, but the situation remained the same for the whole vacation. The staff in the restaurant was absolutely unfriendly I would even say angry. They poked a finger into the devices for picking up food, saying that you can handle it yourself and ignored you. We had to constantly wait for someone to come and put food. The food itself is monotonous - turkey, chicken, one type of fish in different versions and that's it. No seafood for you, no frills of any kind. And in principle, it would be normal if it were not for one thing: the hotel is positioned as a VIP and Luxury. In the lobby you can see awards and various nominations in the luxury and VIP segment. But with this kind of cuisine, it's not even close to VIP and Luxe. But back to the romantic package that I chose. When we got into the room, there was champagne on the table and the key word was "on the table. "
That is, the VIP class hotel did not even bother to put it in a bucket of ice, while the manager asked me for the time of arrival. The decoration of the room, let's say it was at 3-ku. I immediately wrote to the manager who answered me by e-mail and painted the problem. Ice had to wait until it was brought. We went to sit on the terrace to rest from the road, as we flew and got there in the morning. Some man came with a girl from the guest relay and right in front of everyone they began to ask me what was wrong. Of course, I sent them beforehand saying what was wrong, but mentioning that let it be as it is for now. However, another surprise awaited me. The air conditioning in the room didn't work and my romantic first night turned into a living hell. In the morning, I immediately wrote first of all that I want to cancel everything and get my money back, since the package absolutely does not correspond to the declared level.
At first, managers, guest relay and staff tried to dissuade me, but then they agreed and said that the money would be returned. But then another problem began, I paid with a card and the amount was still just booked. But everyone said in unison that they could no longer cancel the reservation and now the money must be returned by contacting their bank. I will return to this issue later.
Further on the hotel. Before arriving there, of course, we familiarized ourselves with the full range of services and promised entertainment at the hotel. Still, I want to spend a vacation about an important event interesting. Among other things, which is the standard for Turkish hotels, a concert by Alexander Revva was announced on the site. I have made several calls to the hotel. I asked directly and several times whether this event would take place and each time I received an answer that everything is fine and everything is in force.
Then when I can see the staff already got it, they told me that all the information was on the site and hung up. And on the website of such a serious VIP-Luxury hotel it was written that Pirozhkov's concert would take place on May 6th. However, upon arrival at the hotel, the first thing we heard was that there would be no Revva and his concert. Guest Relations answered all our questions and indignations that they allegedly did not know this themselves, then they began to say that so far it is not yet 100% known and they are looking for a flight, etc. , etc. At the same time, the information was still on the site and even after 5 days of stay, we met guests who went to the hotel with the idea that they would also get to the Revva concert. Absolutely irresponsible attitude towards guests, neglect and deception of guests. Now for drinks. As the hotel claims to be high class and we had the Ultra All Inclusive we were allowed to order drinks with foreign alcohol. And this is a separate issue.
In addition to the fact that the staff of the bars is absolutely dead, without emotional and unprofessional, you also have to stand above them and watch that the alcohol is poured for you exactly imported, and not the one that they have in bottles. Of course, they were very angry and constantly asked to go to the table, and they would already bring a drink. The same thing worked with normal Illy bean coffee. If you don’t stand all the time over the bartender, then wait for something, you will get swill from a simple machine standing right next to it. The feeling of relaxation and enjoyment was completely destroyed by such an attitude. As for the air conditioner - we spent 4 days of our vacation constantly swearing and demanding to turn on the air conditioners. And although the girl at the Guest Relations stubbornly made fools of us, saying that only we were worried, we later learned from at least 10 more people that they also could not be in the room, because it was wildly hot there and they were also told that only they did not like it .
At my insistent request, he wrote a paper in which he promised that the money would be returned no later than 10 working days.
Well. It's been almost a month now. No money has been returned to my account. All managers have stopped responding to my emails, they just ignore me. I also wrote to the general manager of the hotel, Mr. Murat Yilmaz Zeren, through the world-famous business network LinkedIn, of which he is a member. And got no response from there. It's not about the amount of the matter in relation to the client, to the guest. Absolute indifference, deceit and unwillingness to help. Of course, I contacted my bank and naturally they will return this money to me, it just takes a very long time. But all the evidence is there. In the form of letters and paper confirmations.
The hotel had pluses - the interior is very good although it needs updating. The pool was heated. The area is quite spacious.
But what attitude they have towards you as a client completely kills all the pluses.
I would definitely recommend this hotel to anyone. Since I have a very extensive network of contacts, both family and business, I will take all possible measures to discourage guests from this hotel. And of course, I will never visit it myself.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- It's not a five, it's a three!
- Terrible hotel! If you want to spoil your vacation - welcome
- Disgusting hotel
- Terrible hotel with terrible service!
- Do not hesitate to come here if you value a good vacation!
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