Это не пятёрка, это тройка! It's not a five, it's a three!

This is a complete nightmare!!!
Five stars for a hotel, especially ultra, now it doesn’t pull at all !!!
Take away two stars from them!!!
Hotels in Egypt will be even better!!!
Where is everyone's favorite ultra and Turkish hospitality????
There is no meeting of guests upon arrival at the reception, the attitude is negligent. The reception staff barely speaks Russian or pretends not to speak, with English the same story.
The hotel can't handle a full load!
It is impossible to visit the declared SPA: only half an hour and then by appointment !! ! The same applies to the jacuzzi and the indoor pool!!!

The rooms are old! All wiped! A4 sheet TV! No air conditioning! Room lighting is bad! If you dream of getting into a Turkish fairy tale and getting a canopy bed, you can also forget about it, just a rusty canopy frame will hang! Plumbing is old and barely functional. There is no soundproofing. Refrigerator - mini bar not working! We ask you to fix the fourth day - every half hour they lie that they fixed it !! ! Horror!!!
In general, the hotel management staff is constantly lying!
Wifi is terrible throughout the hotel.
The guest service is an empty place, they don’t solve anything, they lie, they are useless !! ! They just take up space!
There are no imported alcoholic drinks declared in the menu !! ! Only local alcohol!! ! As soon as you ask for something from the import - they have nothing, it's all over! Once a day, one or two bottles of imported alcohol are put out at the bar (and then only at the lobby), and this is only after a half-hour scandal with managers !! ! About them separately: they do not solve anything, for that there are dozens of them - one more beautiful than the other !! ! For example, when communicating with a bar and restaurant manager about the lack of declared alcohol on the menu, he replies that at the very end of the menu it is written in small print in Turkish that if something is missing, they have the right to replace it with anything. At the same time, they also yell in Turkish at each other and hotel guests! You can forget about elite alcohol in general - it is not there!
When you demand something, the staff can just silently turn around and leave! The food is meager and monotonous! There are no normal fish! Not even lamb! Forget seafood! There isn't even lokum. Food like in Egypt in the top four: chicken and cutlet with rice and tomato, tasteless fruits and biscuit cakes. I didn't see the children's menu at all!
The animation is disgusting: There are no normal shows, there is no live music!
The beach is poorly cleaned from algae, a half-dismantled pontoon with no descents into the sea, there are not enough sunbeds. Change of towels only in the spa.
The hotel is ruined!! ! Before the pandemic, it was on the level - now it's a pathetic parody!! ! Do not go here!! ! Do not waste your money - for such a price tag you will get much more in any other hotel of this category!
From the good:

The staff (cleaning, bar, restaurant) is very nice and attentive. Beautiful and well-groomed territory of the hotel. Great snack bar on the beach. Ice cream in abundance. Good DJ at the bar. Huge pools!