The hotel is not VIP at all, not worth the money

Written: 14 june 2021
Travel time: 3 — 13 june 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 6.0
Cleanliness: 5.0
Food: 4.0
Amenities: 6.0
According to the hotel: in general, not bad, but at the full price of 100% I would not go, it's not worth it.
From the pros: very beautiful nature, good entry into the sea, delicious food, a lot of entertainment for children (water park, amusement park, dinosaur park, children's room), the most responsive and attentive staff.
Of the minuses: the hotel is positioned as a VIP, but of course it clearly does not reach this level (everything everywhere is somehow unfinished, does not function in full). There are almost no seafood in terms of nutrition: there are no shrimp at all, except for the a la carte restaurant, and so there were crayfish once a week and mussels stuffed with rice (but there were a lot of fish, although the salmon was only salty, even in sushi). You need to come to dinner closer to the opening, because there are not enough goodies for everyone.

There was always trash with sunbeds (because towels should be issued on cards, but in fact they were given just like that) and all the normal places were occupied at 6 in the morning. An unfinished children's room (nothing really works there except for a couple of rooms, but there should be a city of professions), not everything worked in the amusement park and dinopark. And in the park there was paid cotton and popcorn in the ultra-all-inclusive towels came across darned, there were holes in the sheet. There are no bathrobes in the rooms - you have to ask. A bunch of annoying photographers who really interfere with rest.
In general, shorter to the VIP level as to the Moon, an ordinary good hotel.
There is also a joke with check-in: we had a night flight, they bring us to the hotel at 6 in the morning. We asked to arrange an early check-in, but in the end it turned out that the hotel did not have such a service at all (even for a fee), and in the end we were settled by 10 in the morning with a 2-month-old baby, and then we were the first, and there was a total family of 15 sitting there. And this happened every morning - someone always slept on the sofas in the hall.
In the hotel, the cheapest rooms that are usually sold are not in the hotel itself, but in the houses on the territory - it’s better not to take them in short, because you will constantly have to walk to the hotel and back (since golf carts rarely come to them), and this 10-15 minutes in the heat. In general, they are very small and have floor-to-ceiling windows overlooking the street (and you can see everything in them)))) we lived in the hotel itself - it is much more convenient, and it is convenient that there were always buses from the hotel to the amusement park and water park.
And in short, managers clean up all reviews on large portals and persuade guests to remove negative reviews (they offer fruit in the room, etc. ). The hotel is very afraid of them, because the real picture is very far from the declared)
Translated automatically from Russian. View original