Ужас!!! Horror!!!

Worst hotel!! ! 3* maximum!

It seems that all the positive reviews are either bought, or people have simply never been to really good hotels.
The rooms are small - 55 meters is considered to be a terrace, and the room itself is no more than 30 meters. Everything in the room is dirty: plumbing, towels, bed linen.

The food in the hotel restaurants is disgusting, greasy, overcooked, tasteless! The first 2 days we ate in the main restaurant and the so-called a la carte - I treated my stomach for the rest of the days and apparently I will continue to treat. We didn’t dare to eat there anymore, we went to the neighboring Pinskiy every day for lunch and dinner, it’s delicious there, but each trip costs at least 200-300 euros.

There is simply no service at the hotel, no one simply responded to requests to bring a baby bath, a crib and others, by the way, you can’t get through to the reception either, there is no personal assistant on WhatsApp, like in all 5 * hotels.

Therefore, be prepared for any request to go to the reception at any time of the day!

The beach is more like a public one in Gelendzhik than in a 5* hotel! In order to somehow relax, we rented a separate boar for the whole vacation (300 euros per day).

For breakfast, I had to go to a restaurant in the hotel, but breakfast also managed to cook a terrible, fatty omelette, inedible porridge, plus the waiters do not speak English at all, and in order to order something like boiled eggs, I had to look for a picture on the Internet every time. Well, if you want to explain the nuances, for example, not cold juice, then this is simply unrealistic, no one will understand you.

There are crowds of people in the hotel, very crowded and noisy, there is a feeling that you are at the stadium.

Wifi doesn't really work. The concierge, at the request to book a table, sent the restaurant's phone number and said to call yourself, as it is busy)))
It is simply impossible to call a buggy, be prepared to walk long distances in the heat in the mountains on foot.

All my words are confirmed by photos and screenshots of correspondence.
I didn't see any pros in this hotel.

The only adequate person - the manager Elena always tried to help and somehow correct the situation, but it is impossible to correct the irreparable. I repeatedly complained to the management about the problems of the hotel, asked to return the money and move to another hotel, no one reacted in any way except for the words “we are very sorry”, “how can we fix everything”.

As a result, when leaving, the director offered me a discount (250 euros)))) in exchange for the fact that I would not write a true review. What I, having spent about 10 thousand euros in this "beautiful" hotel (restaurants, wild boar), just to somehow relax, refused.

Then the same director said I won’t give a discount and canceled it)))
In general, if you don’t want to spoil your vacation, mood and stomach, never come to this “gourmet paradise” as travel agents advertise it!


It was later discovered that 400 and 700 dollars were stolen from us from our wallets.