Nice hotel but first impression was terrible

Written: 23 may 2017
Travel time: 13 — 20 may 2017
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 9.0
Cleanliness: 9.0
Food: 8.0
Amenities: 8.0
The hotel was chosen for the combination of price + quality - the reviews were not bad, but rather old.
We arrived at the hotel at about 3 o'clock at night - there were quite a lot of us - for some reason people were thrown across from other hotels. They promised to check us in only after 2 pm. The first impression was simply terrible - not from the hotel itself, but from its Turkish guests. The fact is that these days there was some kind of youth festival and young Turks festivals to the fullest. In our presence, a fight practically took place - the young people were pulled apart by the forces of their friends and guards. There was noise in the lobby - we were all tired from the road - we hardly slept - there were many children among us, including small ones. We had nowhere to hide from the noise and uproar - we tried to stay close together. Two girls at 6 in the morning decided to take a walk around the hotel - they ran back - several Turks were chasing them. Many wanted to leave immediately from this hotel - some did so - put the question squarely to the hotel guide.
I liked the territory of the hotel - quite beautiful, well-groomed - a good beach, swimming pools, a pool with sea water in the SPA center.

Our room was not in the main building - I liked it - the Internet was not caught there - wi-fi could only be caught in the lobby - yes, the furniture is not very new, but not very scary either - the problem was with water in the shower - it is simply impossible it was set up - there was an effect of a watery mood, which she wanted, and that was how it was, the mood changed, the temperature changed without our intervention. Other guests also complained about the shower - we didn’t bother and washed in the SPA center.
In principle, I liked the food - the choice was large - my husband did not like it - although I would not have thought so from his appetite. The service, in principle, is also normal - the room was cleaned every day and it seems like the linen was also changed every day - they didn’t pay much attention to this, since they swam a lot or went somewhere, they were very tired. At the reception there was a girl Hatidzha, who spoke Russian very well - she solved many issues with her help.
In principle, the hotel left a good impression (despite the first). But there were a number of events that left an unpleasant aftertaste. It was my birthday - usually the hotel somehow celebrates this day - a bottle of wine, a cake - but in this hotel it is not customary to give something for a birthday. In the next room, the man also had a birthday on the same day, he was congratulated on the evening show, but did not notice that they were giving something.
Another point seems to have nothing to do with the hotel. Such Ibrahim hangs around the beach - he offers an excursion on a yacht - we decided to ride a yacht and swim in the open sea. I liked the trip itself, swimming, nature, the sea. But at the end they added a fly in the ointment - it turns out that the drinks are paid - Ibrahim claimed the opposite - they pulled 20 lire from us for two drinks, without warning that they were paid - Ibrahim promised to give it back, but it was clear that this was only a game for the public. If someone wants to take a ride on this yacht, then I advise you to take water and other drinks with you, and even better, take some food - lunch on a yacht is not at all like lunch.
At the end of our arrival, the number of guests increased sharply and there were queues in the restaurant.

My husband and I wanted to go on an excursion to Pamukkale, but we were badly burned on the yacht and therefore did not go. When we left the hotel, we found out that several of ours from the tour (not only our hotel) had an accident on this excursion. Moreover, the accident was serious, three people from our hotel ended up in the hospital.
Here are some impressions. . .
Translated automatically from Russian. View original