Disgusting hotel, which in the best case draws on 3+ stars

Written: 17 june 2018
Travel time: 10 — 17 june 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 2.0
Cleanliness: 2.0
Food: 7.0
Amenities: 4.0
I will try to write only the facts.
1) Territory - poorly cleaned, a lot of cigarette butts, dishes are not collected and can stand uncleaned for days.
2) The rooms are a quiet horror: broken lamps, a refrigerator with black mold inside, dirty towels (stained), linen change only on the 5th day instead of the declared 3rd and the duvet covers were simply turned to the left side, a rusty dryer, cigarette butts in dried flowers on the loggia, which is not cleaned (there are cobwebs everywhere), shabby walls and paintings, in the bathroom all the appliances are in green mold, the shower does not work. I can confirm with photos.
3) Check-in - having paid for a room with a sea view, we got a room with a view of the neighboring roof and we could not do anything about it.

4) Service - well below any acceptable level. All service is tailored to the Turks, and they simply do not care about Russian tourists. At breakfast / lunch / dinner, drinks are served 1 time out of 10, periodically I had to look for forks / napkins while the waiters stand and do nothing - they mainly respond only to the requests of the Turks; once our room was left wide open after cleaning, and in the evening, having arrived from an excursion, we were extremely surprised by this; asked to help us with the suitcases during the eviction - no one came up; I lost a rather expensive stole - so at the reception no one could explain to me who I can find out if they suddenly found it. The only person who at least somehow tried to help in solving problems is a girl named Indra, she is responsible there for communications with the guests.
5) The food is the only thing that is not to be complained about, there is variety and good quality. The coffee is disgusting (Nescafe 3in1) - only a couple of days later we managed to find 1 bar on site where Turkish coffee was brewed.
What on figs management ISO 9001? They seem to have drawn their own stars.
As a result, we paid for a 5-star hotel with the hope of a relaxing holiday, but as a result we ended up in a poor hotel and had a lot of problems. No more foot in Bodrum! And I don't recommend it to anyone.
Translated automatically from Russian. View original