We got to the Turkish Children's Camp instead of a 5 * hotel

Written: 11 june 2018
Travel time: 8 — 15 june 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 5.0
Cleanliness: 6.0
Food: 8.0
Amenities: 5.0
Now we are resting at the Aurum Moon Resort. Upon arrival, the rooms were very good, the food has everything you need, a lot of fruit. We rest with two five-year-old children, so we counted on a relaxing holiday.
But very early rejoiced! At the moment, the Turkish Children's Sports Camp for volleyball and basketball players aged 7-16 years old, 600 people, has arrived at the Hotel! And this is not a five-star hotel, but specifically a children's camp! The hotel management considered that the Hotel could be turned into a camp with a canteen and a herd of unruly children! I love children very much, but it's one thing when children come with their parents and look after them, and another thing is a camp!
You can imagine when in the pool there are 300 restless children jumping with a bomb, hitting with a volleyball anywhere, they don’t look that there are vacationing tourists and small children, they jump right on the children. You can’t get into the water park, there are still 200 people from the camp! In the pool with small slides for children, they play football and that five-year-olds get hit in the head 10 times, their Coaches did not make a single remark! But the worst thing is what's going on in the restaurant! You cannot imagine what 600 hungry children are like! The restaurant turns into a school canteen - the queues are incredible, but that's nothing, the main thing is that they all run around the restaurant, knocking children and adults down. They break the dishes, every minute plates fly to the floor and you only have time to jump away from the fragments. The whole restaurant turns into a dump, if the hotel management at least left a piece of the hall for vacationers and shared a place for the camp, it would still be tolerable, but so there is no chance to eat and so that you would not be slapped, knocked down, you sat down at a clean table where there are appliances - there is simply no chances!

We bought a ticket to a 5 star hotel, not a Children's camp and are very upset! The hotel management does nothing about this, Anex tour also promised a great stay in a good hotel and did not warn about this horror! At the moment, there is nowhere to swim with children, the water is dirty, you need to eat quickly in 3 minutes, what is left after camping at a dirty table! If you like this kind of holiday, then you are here. To Aurum Moon Children's Camp. Vacation ruined! And the hotel management is to blame for this, then make a camp and do not position it as a 5 * Hotel! The hotel had every chance for a great review, but what is happening here now is beyond words! And I understand that everyone can get in the same way as we do!
Translated automatically from Russian. View original