we are from Ukraine (we were three adults) about the ticket: Tui travel agency, AneksTour tour operator, AzurAir airline: everything was very organized: the plane back and forth on time, they no longer serve food on the plane (as it was 2 years ago when we also flew to Turkey), only tea, coffee, so we need to take food from home .
… More ▾
we are from Ukraine (we were three adults)
about the ticket:
Tui travel agency, AneksTour tour operator, AzurAir airline: everything was very organized: the plane back and forth on time, they no longer serve food on the plane (as it was 2 years ago when we also flew to Turkey), only tea, coffee, so we need to take food from home . air-conditioned bus to and from the hotel. the minus is that one and a half (2) hours to go from the airport to the hotel, you get tired. but the girl from AnexTour Elvira spoke excellent Russian, she told us everything almost all the way, she smiled.
now about the hotel:
there are 2 types of rooms: in the bungalow and in the main building, we booked in advance a room in the main building with a sea view (this is more expensive than a bungalow for $ 200). We decided not to save, because we rarely go to the sea.
in the end, we were given a room with a side sea view, there are three of us, and we were given a room with two single beds, but after half an hour the cleaning lady herself brought a third bed (when we complained to the reception, by the way, they did not understand Russian and not everyone knew English ). the next day we asked the girl from AnexTour why we were given a double room, she replied that everything was correct, the Standard Room is a room where they can bring an extra bed. but there were 2 blankets, 2 cups for tea, when they wrote a note to the Turkish cleaning lady (translated to her by an interpreter), she brought everything they asked for. they took a memory card with movies with them, but it turned out that the TV did not support the card (several channels from different countries were installed on the TV: Polish, English, German, it’s good that there were several channels in Russian, they didn’t find them in Ukrainian).
there was a kettle in the room, tea bags, coffee, sugar, several bottles of drinks in the refrigerator, we were warned that they were free once, and if you drank, you had to pay for the second, there were definitely not enough hangers in the closet for three people. free safe, air conditioning, passports do not need to be taken with you, but it is better to leave them in the room (no one stole anything from us in the room).
for each person they give a card for a towel for a sunbed and 1 card for everyone to open a room, if you lose any card - a fine
there was always hot water, the room was in good repair, the lights on the mirrors, on the walls, the door-mosquito net to the balcony also pleased. Wi-Fi was weak in the room, only near the reception it was possible to surf the Internet normally.
I can’t say anything bad about the cuisine in the main restaurant and the staff in the kitchen: every day there are different dishes and there is translation in different languages and in Russian.
a lot of meat, fried fish, stew, salads, you can choose your own salad dressing, desserts (cakes, pastries, baklava in various forms), fruits (watermelons, melons, pears, peaches, tangerines, oranges, grapefruits), for dinner there were small shrimp salad, mussel salad, red fish for dinner 2 times, different types of mashed soups with croutons. from drinks: there were sprite, cola, several types of tea, an automatic machine from three types of juices, coffee. dry red wine, champagne.
I didn’t know where to heat the milk, I turned to the waiter in English, he didn’t understand and took me to the chief administrator, who already understood English and took me to the microwave.
The empty dishes on the tables were cleared quickly.
now about the bar on the street: the minus is that there is no drinks menu at all, there are no problems with beer, but I don’t like beer, and when you speak English Cocktail - they always made Pinacolada, when you say a cocktail without milk, they did it to your taste and he wasn't very good.
alcoholic cocktails were all the same taste, only the topping changed. we said Mojito, and Cosmopolitan, Daiquiri - they say there are none.
at lunch on the street every day there were french fries, delicious pizza, salads, ayran drink.
the city of Didim was chosen because of the Aegean Sea, which is turquoise:
the sea is clean, transparent, you can see the fish, a few meters away there is a protection net from large fish. there is no sand on the shore, it hurts if you are barefoot. sunbeds must be borrowed in the morning, put a towel and no one will take
By the way, about the vacationers that surrounded us, we chose a hotel so that there were fewer Russians, and so it was. met Germans, French, Turks, English, Poles, and a few Russians. The intelligentsia, all cultured, let the girls go forward, do not push in the restaurant, do not shout, at the sea one man helped us move the umbrella, although we did not ask. nice people
how tips were brought from Ukraine packs of cigarettes, Ukrainian chocolates, which were handed out to drivers, a cleaning lady, kitchen staff, cooks on the street, then they smiled sweetly at us all the days : )
in general, we liked everything, but you can safely take a cheaper room
about the ticket:
Tui travel agency, AneksTour tour operator, AzurAir airline: everything was very organized: the plane back and forth on time, they no longer serve food on the plane (as it was 2 years ago when we also flew to Turkey), only tea, coffee, so we need to take food from home . air-conditioned bus to and from the hotel. the minus is that one and a half (2) hours to go from the airport to the hotel, you get tired. but the girl from AnexTour Elvira spoke excellent Russian, she told us everything almost all the way, she smiled.
now about the hotel:
there are 2 types of rooms: in the bungalow and in the main building, we booked in advance a room in the main building with a sea view (this is more expensive than a bungalow for $ 200). We decided not to save, because we rarely go to the sea.
in the end, we were given a room with a side sea view, there are three of us, and we were given a room with two single beds, but after half an hour the cleaning lady herself brought a third bed (when we complained to the reception, by the way, they did not understand Russian and not everyone knew English ). the next day we asked the girl from AnexTour why we were given a double room, she replied that everything was correct, the Standard Room is a room where they can bring an extra bed. but there were 2 blankets, 2 cups for tea, when they wrote a note to the Turkish cleaning lady (translated to her by an interpreter), she brought everything they asked for. they took a memory card with movies with them, but it turned out that the TV did not support the card (several channels from different countries were installed on the TV: Polish, English, German, it’s good that there were several channels in Russian, they didn’t find them in Ukrainian).
there was a kettle in the room, tea bags, coffee, sugar, several bottles of drinks in the refrigerator, we were warned that they were free once, and if you drank, you had to pay for the second, there were definitely not enough hangers in the closet for three people. free safe, air conditioning, passports do not need to be taken with you, but it is better to leave them in the room (no one stole anything from us in the room).
for each person they give a card for a towel for a sunbed and 1 card for everyone to open a room, if you lose any card - a fine
there was always hot water, the room was in good repair, the lights on the mirrors, on the walls, the door-mosquito net to the balcony also pleased. Wi-Fi was weak in the room, only near the reception it was possible to surf the Internet normally.
I can’t say anything bad about the cuisine in the main restaurant and the staff in the kitchen: every day there are different dishes and there is translation in different languages and in Russian.
a lot of meat, fried fish, stew, salads, you can choose your own salad dressing, desserts (cakes, pastries, baklava in various forms), fruits (watermelons, melons, pears, peaches, tangerines, oranges, grapefruits), for dinner there were small shrimp salad, mussel salad, red fish for dinner 2 times, different types of mashed soups with croutons. from drinks: there were sprite, cola, several types of tea, an automatic machine from three types of juices, coffee. dry red wine, champagne.
I didn’t know where to heat the milk, I turned to the waiter in English, he didn’t understand and took me to the chief administrator, who already understood English and took me to the microwave.
The empty dishes on the tables were cleared quickly.
now about the bar on the street: the minus is that there is no drinks menu at all, there are no problems with beer, but I don’t like beer, and when you speak English Cocktail - they always made Pinacolada, when you say a cocktail without milk, they did it to your taste and he wasn't very good.
alcoholic cocktails were all the same taste, only the topping changed. we said Mojito, and Cosmopolitan, Daiquiri - they say there are none.
at lunch on the street every day there were french fries, delicious pizza, salads, ayran drink.
the city of Didim was chosen because of the Aegean Sea, which is turquoise:
the sea is clean, transparent, you can see the fish, a few meters away there is a protection net from large fish. there is no sand on the shore, it hurts if you are barefoot. sunbeds must be borrowed in the morning, put a towel and no one will take
By the way, about the vacationers that surrounded us, we chose a hotel so that there were fewer Russians, and so it was. met Germans, French, Turks, English, Poles, and a few Russians. The intelligentsia, all cultured, let the girls go forward, do not push in the restaurant, do not shout, at the sea one man helped us move the umbrella, although we did not ask. nice people
how tips were brought from Ukraine packs of cigarettes, Ukrainian chocolates, which were handed out to drivers, a cleaning lady, kitchen staff, cooks on the street, then they smiled sweetly at us all the days : )
in general, we liked everything, but you can safely take a cheaper room
Like
You like
• 8
Show other comments …
• traveled 6 years ago
Feedback about the stay at the Aurum moon resort. I rested with my family - me, husband, two small children (4 years and 11 months) and parents. First about the cons. Let's start from the moment of arrival: - [ ] Incompetent guides of the Anex tour company (at least those who came across to us) 1. We were met by the guide Aneks tour.
… More ▾
Feedback about the stay at the Aurum moon resort. I rested with my family - me, husband, two small children (4 years and 11 months) and parents.
First about the cons. Let's start from the moment of arrival:
- [ ] Incompetent guides of the Anex tour company (at least those who came across to us)
1. We were met by the guide Aneks tour. I addressed him in Russian. He pretended not to understand me and asked if I could speak English. I switched to English. language and only then received an answer to my question. After 10 minutes, it turned out that the guy's name is Savely and he is fluent in Russian. In general, primitive humor and an arrogant attitude towards tourists accompanied us throughout the journey.
2. Alexander was our guide at the hotel. At the first meeting, he gave the impression of an adequate responsible specialist. We wanted to see Pomukkale. Since we have small children, we decided to rent a car. Alexander advertised a Mercedes Vita premium segment for $170.
The safety and comfort of children is above all, we agreed. As a result, we got a Mercedes Vita in which the air conditioner blows only the front seats, it does not work in the rest of the cabin (the temperature that day was 38 degrees), the collapsed chassis, the collapsed gearbox, etc. The car did not want to go downhill at all. Salon was covered in dust and torn. In general, besides the fact that it was very hot to go, it was also very scary.
- [ ] The hotel positions itself as UAI - ultra all inclusive. This is a lie. Not a single item of elite alcohol is given at the hotel. Only local alcohol
- [ ] Housekeeping was an unpleasant shock. My son soiled the sheets. I took it off and put it on the chair. On the first day of cleaning in our room, only the pillows were straightened more evenly. They didn't even take the dirty sheets. The next day, towels were left not for 4 persons (how many lived in the room), but for two. The towels had large fist-sized holes.
Instead of a sheet, my child was given a piece of torn rag. Shampoo, shower gel, which was supposed to be renewed daily, was renewed on the 6th day. Cotton pads, ear sticks and a shower cap were not put in our room even once. Although on carts households. they were workers. And in the description of the hotel it was also written that the hotel provides these positions. The floor was washed every other day in the room, and the steps, the platform in front of the room and on the balcony were never cleaned during our stay. There are a lot of unharvested gobies on the territory of the hotel. This is a big issue with hotel management.
- [ ] For one number, they give only one card (keys). It doesn't matter how many people live in the room. This created some discomfort, given that the reception is far away. Lost card 5 €
- [ ] Very narrow beach. To sit with the child on the shore and play with a bucket and a shovel, I had to look for a place, since the sunbeds were actually at the very sea
- [ ] Hotel description says free parking. It's true. But parking is free outside the hotel
Now I will describe the pros:
- [ ] Perfectly organized for kids:
1. Lots of shallow pools
2. Nice kids club
3. Strong children's animation. However, in general, the animation in the hotel was good.
4. The sea is calm, clean (in the sun it seemed that the water was shining). Pretty petty.
5. The restaurant has a lot of chairs for baby food.
6. The restaurant also has a separate area for children with colored small tables and chairs
- [ ] There are many bungalows on the property. Even though they are a bit tight, they are still quite comfortable.
- [ ] Good location of the pools. In fact, leaving any room you run into the pool. And the territory is not small.
- [ ] Good kitchen
Summing up, I can write that if you go there to look for flaws, then you will find a large number of them, and if you go on vacation and can ignore the above disadvantages, then you will succeed, most importantly do not rent a car at the hotel through a guide - this dangerous and be prepared that there is not a single gram of elite alcohol here. Personally, I will never return to this hotel. This hotel does not qualify for 5 stars.
First about the cons. Let's start from the moment of arrival:
- [ ] Incompetent guides of the Anex tour company (at least those who came across to us)
1. We were met by the guide Aneks tour. I addressed him in Russian. He pretended not to understand me and asked if I could speak English. I switched to English. language and only then received an answer to my question. After 10 minutes, it turned out that the guy's name is Savely and he is fluent in Russian. In general, primitive humor and an arrogant attitude towards tourists accompanied us throughout the journey.
2. Alexander was our guide at the hotel. At the first meeting, he gave the impression of an adequate responsible specialist. We wanted to see Pomukkale. Since we have small children, we decided to rent a car. Alexander advertised a Mercedes Vita premium segment for $170.
The safety and comfort of children is above all, we agreed. As a result, we got a Mercedes Vita in which the air conditioner blows only the front seats, it does not work in the rest of the cabin (the temperature that day was 38 degrees), the collapsed chassis, the collapsed gearbox, etc. The car did not want to go downhill at all. Salon was covered in dust and torn. In general, besides the fact that it was very hot to go, it was also very scary.
- [ ] The hotel positions itself as UAI - ultra all inclusive. This is a lie. Not a single item of elite alcohol is given at the hotel. Only local alcohol
- [ ] Housekeeping was an unpleasant shock. My son soiled the sheets. I took it off and put it on the chair. On the first day of cleaning in our room, only the pillows were straightened more evenly. They didn't even take the dirty sheets. The next day, towels were left not for 4 persons (how many lived in the room), but for two. The towels had large fist-sized holes.
Instead of a sheet, my child was given a piece of torn rag. Shampoo, shower gel, which was supposed to be renewed daily, was renewed on the 6th day. Cotton pads, ear sticks and a shower cap were not put in our room even once. Although on carts households. they were workers. And in the description of the hotel it was also written that the hotel provides these positions. The floor was washed every other day in the room, and the steps, the platform in front of the room and on the balcony were never cleaned during our stay. There are a lot of unharvested gobies on the territory of the hotel. This is a big issue with hotel management.
- [ ] For one number, they give only one card (keys). It doesn't matter how many people live in the room. This created some discomfort, given that the reception is far away. Lost card 5 €
- [ ] Very narrow beach. To sit with the child on the shore and play with a bucket and a shovel, I had to look for a place, since the sunbeds were actually at the very sea
- [ ] Hotel description says free parking. It's true. But parking is free outside the hotel
Now I will describe the pros:
- [ ] Perfectly organized for kids:
1. Lots of shallow pools
2. Nice kids club
3. Strong children's animation. However, in general, the animation in the hotel was good.
4. The sea is calm, clean (in the sun it seemed that the water was shining). Pretty petty.
5. The restaurant has a lot of chairs for baby food.
6. The restaurant also has a separate area for children with colored small tables and chairs
- [ ] There are many bungalows on the property. Even though they are a bit tight, they are still quite comfortable.
- [ ] Good location of the pools. In fact, leaving any room you run into the pool. And the territory is not small.
- [ ] Good kitchen
Summing up, I can write that if you go there to look for flaws, then you will find a large number of them, and if you go on vacation and can ignore the above disadvantages, then you will succeed, most importantly do not rent a car at the hotel through a guide - this dangerous and be prepared that there is not a single gram of elite alcohol here. Personally, I will never return to this hotel. This hotel does not qualify for 5 stars.
Like
You like
• 5
ROOMS: they look good, but as soon as you dig deeper: the door handle falls out, you have to knock on the TV, the bed is dirty. CLEANING OF THE ROOM: cleaned on a tyap-blunder. We wiped the floor and that's enough. The cleaning schedule is not clear: once they cleaned it at 9 am, the second time we came to the room closer to 14:00 - the room was still dirty.
… More ▾
ROOMS: they look good, but as soon as you dig deeper: the door handle falls out, you have to knock on the TV, the bed is dirty.
CLEANING OF THE ROOM: cleaned on a tyap-blunder. We wiped the floor and that's enough. The cleaning schedule is not clear: once they cleaned it at 9 am, the second time we came to the room closer to 14:00 - the room was still dirty. Sometimes they didn't remove it at all.
THE INTERNET IS HORRIBLE! There is free WI FI at the reception, it works only in the morning, in the evening it is impossible to open something or write a banal SMS via viber!
TERRITORY: not big. There are 4 small pools and one main pool. Cigarette butts, plastic cups were constantly found under the sun loungers, that is, they are cleaned, but not very...
RESTAURANT: didn't like the food at all, a lot of people, little choice. on the 5th day I was already really sick of their food. Constantly the same thing: chicken in any variations, rice and pasta. The restaurant is dirty. The waiters did not have time to clean up, you sit down on ketchup, crumbs and spilled juice. Tablecloths are dirty and stained.
BEACH: pebbles. It hurts to go in, it cuts the legs very much. Sea urchins are mostly in stones and in the evening. Not seen during the day. There are enough sun loungers, but if you borrow until 11 in the morning.
CLEANING OF THE ROOM: cleaned on a tyap-blunder. We wiped the floor and that's enough. The cleaning schedule is not clear: once they cleaned it at 9 am, the second time we came to the room closer to 14:00 - the room was still dirty. Sometimes they didn't remove it at all.
THE INTERNET IS HORRIBLE! There is free WI FI at the reception, it works only in the morning, in the evening it is impossible to open something or write a banal SMS via viber!
TERRITORY: not big. There are 4 small pools and one main pool. Cigarette butts, plastic cups were constantly found under the sun loungers, that is, they are cleaned, but not very...
RESTAURANT: didn't like the food at all, a lot of people, little choice. on the 5th day I was already really sick of their food. Constantly the same thing: chicken in any variations, rice and pasta. The restaurant is dirty. The waiters did not have time to clean up, you sit down on ketchup, crumbs and spilled juice. Tablecloths are dirty and stained.
BEACH: pebbles. It hurts to go in, it cuts the legs very much. Sea urchins are mostly in stones and in the evening. Not seen during the day. There are enough sun loungers, but if you borrow until 11 in the morning.
Like
You like
• 7
1. Transfer: AnexTour operator, AzurAir airline, no delays in both directions, everything is as it was written in the documents. The only moment: when leaving, they forgot a small backpack for children, disappeared without a trace from the bus, most likely other passengers helped. 2. Settlement and room: arrived at 2 pm, immediately issued the keys.
… More ▾
1. Transfer: AnexTour operator, AzurAir airline, no delays in both directions, everything is as it was written in the documents. The only moment: when leaving, they forgot a small backpack for children, disappeared without a trace from the bus, most likely other passengers helped.
2. Settlement and room: arrived at 2 pm, immediately issued the keys. The room was cleaned, room type: 2-room bungalow. Almost every bungalow has a swimming pool.
3. Cleaning: every day at about 10 am there was a change of towels and wet cleaning. No complaints.
4. Staff: a couple of people who understand Russian, and a couple of people who understand English.
5. Beach: the entrance to the sea is first stones, it is better to use special shoes, umbrellas and sun loungers in abundance. Finding a place is not a problem.
6. Nutrition: everything you want is in abundance. Once every 7 days alacarte free of charge; at such a dinner, they forgot to bring a cake to the child on the DR, although everyone had said in advance.
7. Territory: large, modern design, it is not surprising, the hotel of 2016. There is a mini-water park (6 slides) and many pools.
8. Animation: there are both adults and children.
There is a free hammam, exercise equipment.
Total: a good hotel for families with children, not for parties : ) For parties there is Bodrum.
2. Settlement and room: arrived at 2 pm, immediately issued the keys. The room was cleaned, room type: 2-room bungalow. Almost every bungalow has a swimming pool.
3. Cleaning: every day at about 10 am there was a change of towels and wet cleaning. No complaints.
4. Staff: a couple of people who understand Russian, and a couple of people who understand English.
5. Beach: the entrance to the sea is first stones, it is better to use special shoes, umbrellas and sun loungers in abundance. Finding a place is not a problem.
6. Nutrition: everything you want is in abundance. Once every 7 days alacarte free of charge; at such a dinner, they forgot to bring a cake to the child on the DR, although everyone had said in advance.
7. Territory: large, modern design, it is not surprising, the hotel of 2016. There is a mini-water park (6 slides) and many pools.
8. Animation: there are both adults and children.
There is a free hammam, exercise equipment.
Total: a good hotel for families with children, not for parties : ) For parties there is Bodrum.
Like
You like
• 5
Our flight was delayed for 18 hours (carrier Bravo airline, tour operator ANEX TOUR), in view of which we arrived at the hotel late at night with full confidence that for all this time our rooms (2 rooms - for me with my husband and for his brother) had long been completely ready, but, alas, where is it .
… More ▾
Our flight was delayed for 18 hours (carrier Bravo airline, tour operator ANEX TOUR), in view of which we arrived at the hotel late at night with full confidence that for all this time our rooms (2 rooms - for me with my husband and for his brother) had long been completely ready, but, alas, where is it ....They settled us in different buildings, at opposite ends of the hotel - although we booked neighboring rooms in the same building. The most offensive thing was further - my husband and I room was not ready for arrival - there were a lot of traces of the life of the previous inhabitants in the room, dirt and garbage everywhere, and in the bed - hair, sand, saliva stains on the pillows (I firmly believe that they were saliva spots). We went to the reception twice and asked at least just to change our bed. The most disgusting thing was that the administrator and the night manager completely refused to do anything and said, they say: "well, sleep until the morning before you start, and tomorrow the maid will put everything in order. "
Ugliness! After that, the administrator suddenly completely stopped understanding English, forgot Turkish and completely disappeared from sight. In addition to us, there were three more families who obviously did not get what they paid for and what they counted on, but no one cared about them either (We had to sleep fully dressed, and our room with a fight and selected English abuse was cleaned only at 6 pm the next day During the whole week, we only changed towels once, and then (! ) one of them was with a huge hole in the middle, the size of a child’s head, the floor in the room was never washed, the bed was not changed, on the balcony there were ashes on table from previous tenants, so it remained even after our departure. It's a shame that all requests, wishes, demands - in any form and no matter what language (even in Turkish! ) are left without attention and feedback from management.
From the good - we note the food, everything was enough for everyone, there was always meat and fish, a lot of fruit.
It is very difficult to stay hungry. The food was delicious and quite varied. The only thing is that there are no separate areas for smokers and non-smokers, and this is a big drawback, since it is impossible to enjoy a meal in the fresh air without inhaling the stench of smoking coming from everywhere. Also, be careful - there are a lot of sea urchins in the sea! We were not lucky yet - we got into the period of arrival of the children's camp - it was truly pitch hell. Unfortunately, neither the tour operator nor the hotel considered it necessary to notify us of this in advance, or at least to accommodate the children separately from the rest of the vacationers - instead of the coveted week of peace and quiet, we got 7 days in mud and noise, and not a single night of good and restful sleep ( ((
You can get to the city and the nearest civilization in 20-25 minutes by bus, the cost is 3 lira one way (the stop is to the left of the central exit).
Ugliness! After that, the administrator suddenly completely stopped understanding English, forgot Turkish and completely disappeared from sight. In addition to us, there were three more families who obviously did not get what they paid for and what they counted on, but no one cared about them either (We had to sleep fully dressed, and our room with a fight and selected English abuse was cleaned only at 6 pm the next day During the whole week, we only changed towels once, and then (! ) one of them was with a huge hole in the middle, the size of a child’s head, the floor in the room was never washed, the bed was not changed, on the balcony there were ashes on table from previous tenants, so it remained even after our departure. It's a shame that all requests, wishes, demands - in any form and no matter what language (even in Turkish! ) are left without attention and feedback from management.
From the good - we note the food, everything was enough for everyone, there was always meat and fish, a lot of fruit.
It is very difficult to stay hungry. The food was delicious and quite varied. The only thing is that there are no separate areas for smokers and non-smokers, and this is a big drawback, since it is impossible to enjoy a meal in the fresh air without inhaling the stench of smoking coming from everywhere. Also, be careful - there are a lot of sea urchins in the sea! We were not lucky yet - we got into the period of arrival of the children's camp - it was truly pitch hell. Unfortunately, neither the tour operator nor the hotel considered it necessary to notify us of this in advance, or at least to accommodate the children separately from the rest of the vacationers - instead of the coveted week of peace and quiet, we got 7 days in mud and noise, and not a single night of good and restful sleep ( ((
You can get to the city and the nearest civilization in 20-25 minutes by bus, the cost is 3 lira one way (the stop is to the left of the central exit).
Like
You like
• 6
• traveled 6 years ago
Now we are resting at the Aurum Moon Resort. Upon arrival, the rooms were very good, the food has everything you need, a lot of fruit. We rest with two five-year-old children, so we counted on a relaxing holiday. But very early rejoiced! At the moment, the Turkish Children's Sports Camp for volleyball and basketball players aged 7-16 years old, 600 people, has arrived at the Hotel! And this is not a five-star hotel, but specifically a children's camp! The hotel management considered that the Hotel could be turned into a camp with a canteen and a herd of unruly children! I love children very much, but it's one thing when children come with their parents and look after them, and another thing is a camp! You can imagine when in the pool there are 300 restless children jumping with a bomb, hitting with a volleyball anywhere, they don’t look that there are vacationing tourists and small children, they jump right on the children.
… More ▾
Now we are resting at the Aurum Moon Resort. Upon arrival, the rooms were very good, the food has everything you need, a lot of fruit. We rest with two five-year-old children, so we counted on a relaxing holiday.
But very early rejoiced! At the moment, the Turkish Children's Sports Camp for volleyball and basketball players aged 7-16 years old, 600 people, has arrived at the Hotel! And this is not a five-star hotel, but specifically a children's camp! The hotel management considered that the Hotel could be turned into a camp with a canteen and a herd of unruly children! I love children very much, but it's one thing when children come with their parents and look after them, and another thing is a camp!
You can imagine when in the pool there are 300 restless children jumping with a bomb, hitting with a volleyball anywhere, they don’t look that there are vacationing tourists and small children, they jump right on the children. You can’t get into the water park, there are still 200 people from the camp! In the pool with small slides for children, they play football and that five-year-olds get hit in the head 10 times, their Coaches did not make a single remark! But the worst thing is what's going on in the restaurant! You cannot imagine what 600 hungry children are like! The restaurant turns into a school canteen - the queues are incredible, but that's nothing, the main thing is that they all run around the restaurant, knocking children and adults down. They break the dishes, every minute plates fly to the floor and you only have time to jump away from the fragments. The whole restaurant turns into a dump, if the hotel management at least left a piece of the hall for vacationers and shared a place for the camp, it would still be tolerable, but so there is no chance to eat and so that you would not be slapped, knocked down, you sat down at a clean table where there are appliances - there is simply no chances!
We bought a ticket to a 5 star hotel, not a Children's camp and are very upset! The hotel management does nothing about this, Anex tour also promised a great stay in a good hotel and did not warn about this horror! At the moment, there is nowhere to swim with children, the water is dirty, you need to eat quickly in 3 minutes, what is left after camping at a dirty table! If you like this kind of holiday, then you are here. To Aurum Moon Children's Camp. Vacation ruined! And the hotel management is to blame for this, then make a camp and do not position it as a 5 * Hotel! The hotel had every chance for a great review, but what is happening here now is beyond words! And I understand that everyone can get in the same way as we do!
But very early rejoiced! At the moment, the Turkish Children's Sports Camp for volleyball and basketball players aged 7-16 years old, 600 people, has arrived at the Hotel! And this is not a five-star hotel, but specifically a children's camp! The hotel management considered that the Hotel could be turned into a camp with a canteen and a herd of unruly children! I love children very much, but it's one thing when children come with their parents and look after them, and another thing is a camp!
You can imagine when in the pool there are 300 restless children jumping with a bomb, hitting with a volleyball anywhere, they don’t look that there are vacationing tourists and small children, they jump right on the children. You can’t get into the water park, there are still 200 people from the camp! In the pool with small slides for children, they play football and that five-year-olds get hit in the head 10 times, their Coaches did not make a single remark! But the worst thing is what's going on in the restaurant! You cannot imagine what 600 hungry children are like! The restaurant turns into a school canteen - the queues are incredible, but that's nothing, the main thing is that they all run around the restaurant, knocking children and adults down. They break the dishes, every minute plates fly to the floor and you only have time to jump away from the fragments. The whole restaurant turns into a dump, if the hotel management at least left a piece of the hall for vacationers and shared a place for the camp, it would still be tolerable, but so there is no chance to eat and so that you would not be slapped, knocked down, you sat down at a clean table where there are appliances - there is simply no chances!
We bought a ticket to a 5 star hotel, not a Children's camp and are very upset! The hotel management does nothing about this, Anex tour also promised a great stay in a good hotel and did not warn about this horror! At the moment, there is nowhere to swim with children, the water is dirty, you need to eat quickly in 3 minutes, what is left after camping at a dirty table! If you like this kind of holiday, then you are here. To Aurum Moon Children's Camp. Vacation ruined! And the hotel management is to blame for this, then make a camp and do not position it as a 5 * Hotel! The hotel had every chance for a great review, but what is happening here now is beyond words! And I understand that everyone can get in the same way as we do!
Like
You like
• 15
There has never been a worse disappointment in my life! Be careful when you book standarts! There is a category of standards 12 square meters without opening windows. No bedside tables, no single chair. Only a small cabinet with two shelves! A nightmare! There are no such rooms even at recreation centers in Anapa! It is not possible to change to the number to which we are all guided when choosing this hotel without knowledge of English! Dirty floors.
… More ▾
There has never been a worse disappointment in my life! Be careful when you book standarts! There is a category of standards 12 square meters without opening windows. No bedside tables, no single chair. Only a small cabinet with two shelves! A nightmare! There are no such rooms even at recreation centers in Anapa! It is not possible to change to the number to which we are all guided when choosing this hotel without knowledge of English! Dirty floors. Uncleaned tables. Piers without stairs. Powder coffee. Dirty dishes. Powdered ayran that is being mixed with water in a bucket of dubious purity before your eyes! And the most important thing is more than 200 Turkish pioneers who were thrown into the hotel and told the children face! There has never been such a hell in my life! I know from competent sources that there will be five such races! Don't be fooled by the pictures! Life paints a different story!
Like
You like
• 14
Small disadvantages are the narrow beach and the restaurant is slowly cleaned, the hotel is very full, they just don’t have time, but everyone tries very hard. The staff does not speak Russian. The food is delicious, a lot, almost the whole day. Family friendly hotel, lots of kids. Mostly Europeans, some Bulgarians, Russians and Ukrainians.
… More ▾
Small disadvantages are the narrow beach and the restaurant is slowly cleaned, the hotel is very full, they just don’t have time, but everyone tries very hard. The staff does not speak Russian. The food is delicious, a lot, almost the whole day. Family friendly hotel, lots of kids. Mostly Europeans, some Bulgarians, Russians and Ukrainians. We lived in a bungalow, the rooms and cleaning are excellent. Sea view. The sea is clean, warm, turquoise, there are sea urchins and fish. The weather is super. Tour through the annex, without delay, everything is clear. Flight two hours, transfer 1.40.
Like
You like
• 3
I really liked the hotel! Huge beautiful area, 4 swimming pools, 2 large buildings and many small bungalows. We arrived at 11 pm, but we were settled very quickly and sent for a late dinner. We were given a room on the 4th floor in the main building, very spacious and bright, wifi was great. The food is very varied and delicious, everyone will find something for themselves.
… More ▾
I really liked the hotel! Huge beautiful area, 4 swimming pools, 2 large buildings and many small bungalows. We arrived at 11 pm, but we were settled very quickly and sent for a late dinner. We were given a room on the 4th floor in the main building, very spacious and bright, wifi was great. The food is very varied and delicious, everyone will find something for themselves. You can eat in the middle on soft sofas and armchairs, and you can on the terrace overlooking the sea, beauty! There is also a beach bar with drinks and various snacks: pizza, burgers, french fries. From 10 am various entertainments begin: fitness, aqua aerobics, darts, volleyball, football. zumba ....very interesting! The pool is very large, and the sea is a narrow beach line, and there were not many people and we were stuck. The water is a little cool, but transparent, you can see the fish and the sand is really golden! Were in the hammam and spa, I recommend how much fun! ! ! !!
But the staff does not speak Russian well, so it is better to speak English. The bar in our building was open 24 hours a day, free cocktails are also very tasty! We are very pleased, we will definitely come again!
But the staff does not speak Russian well, so it is better to speak English. The bar in our building was open 24 hours a day, free cocktails are also very tasty! We are very pleased, we will definitely come again!
Like
You like
• 10
It was the best vacation of my life! It was the 3rd time in Turkey, but I am so delighted with the hotel for the first time! ) We went together with a friend in July, we chose a hotel for a long time but stopped at Aurum Moon Resort) It’s about an hour’s drive from the airport, but the bus was comfortable, so we drove without problems) And at the hotel we were already met like queens) And they treated us to drinks, quickly settled us, told us what and how) The room was also overlooking the sea, I liked watching this beauty so much.
… More ▾
It was the best vacation of my life! It was the 3rd time in Turkey, but I am so delighted with the hotel for the first time! ) We went together with a friend in July, we chose a hotel for a long time but stopped at Aurum Moon Resort) It’s about an hour’s drive from the airport, but the bus was comfortable, so we drove without problems) And at the hotel we were already met like queens) And they treated us to drinks, quickly settled us, told us what and how) The room was also overlooking the sea, I liked watching this beauty so much. The room itself is spacious and stylish, modern furniture, beds are large enough. According to other reviews, I saw that they were rarely cleaned, we have the opposite every day, everything was wonderful) The food was super! I love fish and seafood, this was heaven for me. Lots of dorado, trout, salmon, shrimp, etc. For meat lovers, there is also something to chew on) In general, do not hesitate, the hotel is very cool!
Like
You like
• 14
Show more »
