Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
1.0
Cleanliness:
1.0
Food:
4.0
Amenities:
1.0
I'll try to be objective...
We were a family: my husband and I, a child and a grandmother. They occupied two rooms.
So. .
Territory: really big. In fact, it is divided into two parts: the first, on which the hotel itself is located, 4 swimming pools (including a children's one), two slides, bars-restaurants and ...well, let's call it a park; the second - across the road (you can go over the ground crossing, it is nearby, or along a wooden bridge). There are two more pools (one for children), four slides, two bars, the beach itself and sort of like a disco (we were not there, but I heard it out of the blue).
The hotel itself - a la castle - marble, gilding, armchairs, thrones, but really a la ...marble in cracks, shabby gilding, worn carpet. It can be seen that once upon a time a lot of money was invested in it, but that was all. The same trouble with the whole territory - everything is overgrown with reeds and weeds, the gazebos are abandoned, and you can’t get to them ...But you can easily close your eyes to this if they cleaned it ...
disposable cups are scattered everywhere (more on that below), empty bottles, etc. Dirty plates, put out by someone from the balcony of the first floor, have not been removed for a week. In principle, cleaning comes down to emptying the bins, everything that is lying around remains there. On the beach, the situation is the same - there are bits of stubs in the sand, etc. , etc. By the way, there is a strip of the municipal beach nearby - it is cleaner there : -)
Yes, about the beach. If you have a desire to sunbathe near the sea or the pool (beyond the road), you will have to borrow sunbeds at 6 in the morning.
Number. We took the land view standard. Sufficiently spacious, the condition of the furniture is normal (although stained). They have a problem with plumbing - in both rooms there was a constant puddle on the floor, and in one of them the drain worked so poorly that the shower had to be knee-deep in water. From the air conditioner on the balcony is also a constant puddle. In general, you need to be very careful - the woman said that she slipped and hit hard ...
Cleaning in the rooms is also quite peculiar - in one of our rooms they cleaned only one (! ) time in a week. Although we talked about it at the reception...
Another point that is not written about in the reviews. land view in this hotel is different - there is a view of the road and a neighboring hotel (24-hour movement of people, cars, minibuses, buses, horses and even camels : -)), but there is a view of the mountains and ...a landfill. Attaching photo. These were the rooms we were originally placed in. We managed to change (one within three hours, the second the next day). For free. And the girl with me paid extra 100 dollars.
Reception service is terrible. Quiet horror. Most of the staff are Kazakhs, who, for reasons I do not understand, are trying to show their disdain for tourists from Russia and, as it turned out, from Ukraine, with all their appearance and behavior.
Restaurant. It's the same with cleaning. There are apparently not enough cups, glasses, glasses made of glass for everyone. For this reason or another, for tea, coffee, water, wine and beer, etc.
they give disposable glasses : -) The same trouble with the devices - they didn’t have time - they got plastic ones : -)
Food - there is a choice, but every day is the same. Literally. Ultra All is not there - there are no juices in principle (not only fresh juices), ice cream by the hour (huge queues, we somehow stood for an hour, there may not be enough for everyone), only local drinks (the quality is swill).
Animation - is. Loud. Equally.
And in the end, for those who care about it, 99% of tourists are from Russia. With all the attributes of the Russian national holiday. We are from Ukraine, Kyiv. We didn't have any conflicts. The other three families from Ukraine have the same, at least with us. But, keep that in mind.
We were a family: my husband and I, a child and a grandmother. They occupied two rooms.
So. .
Territory: really big. In fact, it is divided into two parts: the first, on which the hotel itself is located, 4 swimming pools (including a children's one), two slides, bars-restaurants and ...well, let's call it a park; the second - across the road (you can go over the ground crossing, it is nearby, or along a wooden bridge). There are two more pools (one for children), four slides, two bars, the beach itself and sort of like a disco (we were not there, but I heard it out of the blue).
The hotel itself - a la castle - marble, gilding, armchairs, thrones, but really a la ...marble in cracks, shabby gilding, worn carpet. It can be seen that once upon a time a lot of money was invested in it, but that was all. The same trouble with the whole territory - everything is overgrown with reeds and weeds, the gazebos are abandoned, and you can’t get to them ...But you can easily close your eyes to this if they cleaned it ...
disposable cups are scattered everywhere (more on that below), empty bottles, etc. Dirty plates, put out by someone from the balcony of the first floor, have not been removed for a week. In principle, cleaning comes down to emptying the bins, everything that is lying around remains there. On the beach, the situation is the same - there are bits of stubs in the sand, etc. , etc. By the way, there is a strip of the municipal beach nearby - it is cleaner there : -)
Yes, about the beach. If you have a desire to sunbathe near the sea or the pool (beyond the road), you will have to borrow sunbeds at 6 in the morning.
Number. We took the land view standard. Sufficiently spacious, the condition of the furniture is normal (although stained). They have a problem with plumbing - in both rooms there was a constant puddle on the floor, and in one of them the drain worked so poorly that the shower had to be knee-deep in water. From the air conditioner on the balcony is also a constant puddle. In general, you need to be very careful - the woman said that she slipped and hit hard ...
Cleaning in the rooms is also quite peculiar - in one of our rooms they cleaned only one (! ) time in a week. Although we talked about it at the reception...
Another point that is not written about in the reviews. land view in this hotel is different - there is a view of the road and a neighboring hotel (24-hour movement of people, cars, minibuses, buses, horses and even camels : -)), but there is a view of the mountains and ...a landfill. Attaching photo. These were the rooms we were originally placed in. We managed to change (one within three hours, the second the next day). For free. And the girl with me paid extra 100 dollars.
Reception service is terrible. Quiet horror. Most of the staff are Kazakhs, who, for reasons I do not understand, are trying to show their disdain for tourists from Russia and, as it turned out, from Ukraine, with all their appearance and behavior.
Restaurant. It's the same with cleaning. There are apparently not enough cups, glasses, glasses made of glass for everyone. For this reason or another, for tea, coffee, water, wine and beer, etc.
they give disposable glasses : -) The same trouble with the devices - they didn’t have time - they got plastic ones : -)
Food - there is a choice, but every day is the same. Literally. Ultra All is not there - there are no juices in principle (not only fresh juices), ice cream by the hour (huge queues, we somehow stood for an hour, there may not be enough for everyone), only local drinks (the quality is swill).
Animation - is. Loud. Equally.
And in the end, for those who care about it, 99% of tourists are from Russia. With all the attributes of the Russian national holiday. We are from Ukraine, Kyiv. We didn't have any conflicts. The other three families from Ukraine have the same, at least with us. But, keep that in mind.
Translated automatically from Russian. View original
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