Одним словом - ГОУНЮК In a word - GOUNYUK

For the same money I was two years ago in another five-star hotel, received a lot of positive impressions, which I rightly expected from this "fairytale castle".
Without lyrics:
ARRIVAL and ACCOMMODATION:
- when disembarking from the bus, no one carried suitcases to the reception desk (rolled);
- hinged doors were closed, bursting with suitcases through revolving doors - uncomfortable;
- we arrived at the hotel at 11.00, we were greeted by the glance of the receptionists sliding over our heads, the lack of a smile and the offer to wait for check-in until 13.00;
- the voucher was for a standard room with a sea view, we were told that there were few rooms, so check in at the ground level with the entrance to the ground level, handed over electronic keys and waved in the direction of the necessary vector of advancement to the room;

- a peddler of suitcases passed by, I asked him to take him to the room, he looked at the book with the number of the room, took it, threw it at the reception, took another and gave it to us. He commented on his actions by the fact that we were mistakenly given a small room, and he changed it to the best one on the 2nd floor (we realized that the porter is the main manager in the hotel.
ROOM:
- upon arrival, there were no towels in the room, the mini-bar was empty (removed in the evening)
- they began to use the free service "safe" on the third day after daily calls and impartial conversations with the reception staff, accusations of bad manners and impatience on the third day, a shabby master appeared with a screwdriver and repaired the safe;
- a similar situation with the electronic lock of the front door, which periodically did not automatically close and open, but we did not manage to solve this problem in 11 days;
the room was not cleaned, bed linen and towels were not changed for 3 days;
- in the room there is no electric kettle, tea, coffee, sugar, toothpaste and brushes, combs, air freshener;
- the mini-bar was never replenished after the first day and was empty for 10 days;
liquid soap and shampoo never refilled.
RESTAURANT:
- who did not have time, he was late;
- tables are not promptly cleaned, tablecloths and cutlery are not changed, there are no cloth napkins;
interruptions in tea cups, plates, forks, small tea spoons do not exist;
- there are no spices on the tables (only salt) and toothpicks;
- the names of the dishes were missing;
- queues for everything;
- the eggs were boiled in a soft boil, there were no special coasters and small spoons;
- service personnel do not have badges with names;
- in 11 days, fish appeared 2 times and shrimp 1 time.
BEACH:
- who did not have time, he was late;
- the size of the beach does not match the description in the catalog and the model of the hotel located in the hotel lobby - less than three times;
- there are not enough sunbeds, half of them are broken and not equipped with mattresses;
- the beach is not cleaned, the sand is not sifted and leveled;
- there are no towels from time to time, the available ones are damp and with an unpleasant odor;
- there is no information about time, air and water temperature;
- ice cream for some reason paid.
TERRITORY:

- not all the flags of the countries whose representatives rest in the hotel are on the flagpoles;
- the pool carpet is moldy;
- any outsider can enter the territory of the hotel from the roadway through the bridge.