Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
5.0
Cleanliness:
7.0
Food:
7.0
Amenities:
8.0
Rested from 26.08 to 02.09 with a 2 + 1 (daughter 11 years old). anx operator. The cost is 3100 dollars. Departure from Simferopol. The Standard room is just wonderful, only slippers and bathrobes were given for two, after three reminders there was no reaction, or rather they said that they would figure it out right away and that's it. The cracked mirror above the table in the room did not spoil our rest, however, as well as the not quite serviceable plumbing in the bathroom.
We got a room without a balcony, everything would be fine, but there is nowhere to dry things after the beach. There were no toothbrushes in the room (I didn’t think that I would have to take my own to a 5 * hotel). On the evening of the 27th, after a double reminder, we were given three sets of brush + toothpaste.
On the first day, they left a dollar in the room for the cleaner, she accepted it, but nothing special happened (previously they asked for a pair of slippers, a bathrobe and brushes), she didn’t touch the bed. Of the promised bed changes, they changed them once every 3 days on August 31, that is, on the 5th day, we did not get dirty, the bed was clean, it can be estimated by the degree of pollution.
On the 5th day, water flowed from the air conditioner, a wet spot formed under it. The fault was fixed, but after that the air conditioner stopped cooling and worked in fan mode. The carpet underneath was a little dry and began to stink. Once again they told about the problem with the air conditioner and by the evening everything worked as it should, but the stench intensified so that the cleaner in the room left the window wide open. We didn't quarrel about this, as we only stayed one night, although it would be nice if the hotel would offer to move from this room to another.
They also write about a tea set in every room - this is true, it is there, but very peculiar: an electric kettle, a dozen tea bags in the range and coffee, sugar and one mug. Several times they asked to bring a couple more mugs and at least one spoon - no reaction.
The SPA center is very beautiful, everything is clean, but the workers who call for procedures around the territory are deceiving and will tell you everything in order to lure you to them. We were told prices in dollars on the beach, took an advance payment and promised to make a chocolate wrap for the child as a gift. At the appointed time, we arrived, my wife and I were taken away and promised to take care of our daughter. After the procedures, we were surprised that the prices were not in dollars, but in euros, but this is not so bad, the daughter waited all the time for the promised "chocolate", and she was simply rubbed with butter and put out to wait in the corridor. Of course, I did not take receipts from the "barker" and did not record our conversation on a dictaphone, so I had to agree that it "seemed" to me and this could not be.
Animation is present, but somehow sluggish. Children 10-15 years old are not interested in anything. There are competitions, but either children are 5 years old, or already adults. My daughter met girls her age and they spent time by the pool and on the slides, and we were nearby on the beach.
The food is generally good, a wide variety of dishes and many bars with different opening hours will not leave you hungry. Everyone who rests for 7 days or more is given the right to dine in two of the 4 A La Carte restaurants. We chose fish and Turkish. The fish restaurant turned out to be 2 with a minus. There was no soup at all, and the salad was made from semi-withered lettuce leaves (the edges of the leaf are brown) and also no. There are only three fish dishes: sea bass (not the red one we are used to, but some garbage), whiting (fried fillet pieces) and something else. The same plus a lot of other things, not fish (fish is cooked in front of your eyes) you can eat after 19-30 near the pool. We didn’t want to go to Turkish A La Carte and we were reassured by the people who were there - we didn’t lose anything.
More than half of the vacationers are Germans, they are respected there even in the bar, if you come up first, and a German stands next to you - of course, they will take the order first, but then you have to put up with it - they say this is everywhere.
The beach is wonderful, the location of the hotel is just super - away from the road and with a green park area. Polite staff, but don't forget to smile and tip for services.
In general, the stay at the hotel was pleasant, but next time we will not go to this hotel.
We got a room without a balcony, everything would be fine, but there is nowhere to dry things after the beach. There were no toothbrushes in the room (I didn’t think that I would have to take my own to a 5 * hotel). On the evening of the 27th, after a double reminder, we were given three sets of brush + toothpaste.
On the first day, they left a dollar in the room for the cleaner, she accepted it, but nothing special happened (previously they asked for a pair of slippers, a bathrobe and brushes), she didn’t touch the bed. Of the promised bed changes, they changed them once every 3 days on August 31, that is, on the 5th day, we did not get dirty, the bed was clean, it can be estimated by the degree of pollution.
On the 5th day, water flowed from the air conditioner, a wet spot formed under it. The fault was fixed, but after that the air conditioner stopped cooling and worked in fan mode. The carpet underneath was a little dry and began to stink. Once again they told about the problem with the air conditioner and by the evening everything worked as it should, but the stench intensified so that the cleaner in the room left the window wide open. We didn't quarrel about this, as we only stayed one night, although it would be nice if the hotel would offer to move from this room to another.
They also write about a tea set in every room - this is true, it is there, but very peculiar: an electric kettle, a dozen tea bags in the range and coffee, sugar and one mug. Several times they asked to bring a couple more mugs and at least one spoon - no reaction.
The SPA center is very beautiful, everything is clean, but the workers who call for procedures around the territory are deceiving and will tell you everything in order to lure you to them. We were told prices in dollars on the beach, took an advance payment and promised to make a chocolate wrap for the child as a gift. At the appointed time, we arrived, my wife and I were taken away and promised to take care of our daughter. After the procedures, we were surprised that the prices were not in dollars, but in euros, but this is not so bad, the daughter waited all the time for the promised "chocolate", and she was simply rubbed with butter and put out to wait in the corridor. Of course, I did not take receipts from the "barker" and did not record our conversation on a dictaphone, so I had to agree that it "seemed" to me and this could not be.
Animation is present, but somehow sluggish. Children 10-15 years old are not interested in anything. There are competitions, but either children are 5 years old, or already adults. My daughter met girls her age and they spent time by the pool and on the slides, and we were nearby on the beach.
The food is generally good, a wide variety of dishes and many bars with different opening hours will not leave you hungry. Everyone who rests for 7 days or more is given the right to dine in two of the 4 A La Carte restaurants. We chose fish and Turkish. The fish restaurant turned out to be 2 with a minus. There was no soup at all, and the salad was made from semi-withered lettuce leaves (the edges of the leaf are brown) and also no. There are only three fish dishes: sea bass (not the red one we are used to, but some garbage), whiting (fried fillet pieces) and something else. The same plus a lot of other things, not fish (fish is cooked in front of your eyes) you can eat after 19-30 near the pool. We didn’t want to go to Turkish A La Carte and we were reassured by the people who were there - we didn’t lose anything.
More than half of the vacationers are Germans, they are respected there even in the bar, if you come up first, and a German stands next to you - of course, they will take the order first, but then you have to put up with it - they say this is everywhere.
The beach is wonderful, the location of the hotel is just super - away from the road and with a green park area. Polite staff, but don't forget to smile and tip for services.
In general, the stay at the hotel was pleasant, but next time we will not go to this hotel.
Translated automatically from Russian. View original
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