Terrible hotel and staff

Written: 22 september 2013
Travel time: 17 — 24 august 2013
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 3.0
The Phaselis Club and the Phaselis Hill Hotel are located nearby and their tourists use the same territory, only accommodation in the hill is more expensive, which does not affect the quality in any way.
Service is terrible, staff is rude. Waiters come to the tables to pick up dishes or pour wine only if you give them a tip. Pass by without a tip. There is nothing to breathe in the room, they are cleaned very badly, after cleaning there is rubbish on the floor. The sewer does not work, all the dirty water in the shower remains under your feet. The room stinks of dust and dampness. The food is terrible, the meat is undercooked, the food is spoiled (especially fruit). And they put them on the table and are not even shy. There was sometimes no milk for breakfast. Save on everything you can. The waiter can easily push you and not even apologize. It is not customary to apologize to tourists in this hotel. This hotel does not respect tourists, they cook like for pigs, they live in pigsties. If you value your time, nerves and money do not go to this hotel!
The hotel is quite old, accommodation in two-story houses. the room is very small. one double bed and one extra. if 4 people live in a room, then the fourth person is given only a cot. In the evening, interruptions in hot water, sometimes it is simply not there, washed a couple of times in the shower under cold water.

Cleaning in the room leaves much to be desired: the dust from the bedside tables and the table is not washed at all . . Even the tip left for the cleaners did not help. The toilet behind the toilet is not cleaned, there is always a terrible smell like in a public toilet.
NUTRITION. Very poor and monotonous. Every day is the same. semolina porridge. from the children's menu only semolina and mashed potatoes. It’s better not to take semolina porridge, they don’t know how to cook it at all - they boil it with lumps, digest it, and then they come with a kettle and pour boiling water into it right on the table with food. . But it's still half the trouble. But spoiled fruits, sour milk and juice diluted with water are already more serious. Cooking is not tasty. During the week we saw only 2 kinds of fish. From seafood, only squids were a couple of times in batter. Spoiled tomatoes can be caught in the salad. One pleases that there are no flies. From what they didn’t eat for breakfast or lunch, the chefs prepare for dinner by slightly modifying the dish. Uneaten olives are put into buns as a filling. taste, I tell you, disgusting.
The dishes should be carefully examined before putting something into them - there were traces of lipstick on the glasses, pieces of dried food on the plates. Very bad wash. And this is by no means a dirty plate that came across by chance, exactly half of such unwashed dishes. By the way, the dishes are not wiped, they lie wet with water. In addition, a lot of broken dishes. I somehow showed the waiter that the edge of the mug was broken off, he smiled and nodded his head, did not even offer to pick it up and replace it. By the way, almost all the waiters understand Russian well and speak it. If a dish runs out, it is not replenished, so it is better to come to the beginning of lunch or dinner, because there is nothing left at the end. As they say, who managed to eat it. By the way, tables are also not set by the end of lunch / dinner, they just remove napkins, especially on those tables that are far from the tables with food. This is apparently because the waiters are just too lazy to go far.
BEACH. The sea is wonderful, a lot of beautiful pebbles, only the wind is very cold in the morning and in the evening when the sunset starts. 2 days it was cold during the day, it was raining, we didn't swim at all. The beach is cleaned according to the mood, cigarette butts and cups are everywhere, although there are trash cans on the beach. this is the merit of Russian tourists, they are used to throwing garbage anywhere in Russia, just like here.

Problems with sunbeds. They are sorely lacking because the beach is one for two hotels - Phaselis Hill and Phaselis Club. Moreover, in these hotels, 98% of Russian vacationers, and Russians, as you know, have a terrible habit of taking 4 sunbeds for 3 vacationers. Thus, only a large half of the vacationers sunbathe on the sunbeds, and the rest either go to the pool or simply lie on the pebbles. The hotel staff does not react in any way to the towels left on the beach at night.
AQUAPARK. Small, small slide in the main pool and 3 slides in the water park itself. I didn’t like the fact that there is terribly icy water and the seams on the hill are poorly sealed, they are not sealed end-to-end with a difference of several millimeters, it is very felt - when you ride on it, it hurts what you ride.
POOLS are chlorinated relentlessly. Very unlucky for those who live in houses next to the pool, the stench is terrible. There is rubbish on the bottom of the pool. The water is very cold.
We swam in the pool only once, after I tried this sour perchlorinated water, the desire to go to the pool disappeared altogether. As it turned out, bleach is thrown into the water in the evening and during the day, right when people swim there.
The hotel is not at all for entertainment, all vacationers in it with young children. The entertainment program is very boring. There was karaoke, just a disco and dancing. The dances are poorly rehearsed, the dancers move differently, they don't follow the rhythm, etc. Many could not stand such a performance and simply got up and left without watching the performance. There is a children's room, but animators do not deal with children at all. They turn on cartoons on the laptop and the children watch. Or just draw. No children's games... evening summer disco is one name. Every day they dance for half an hour to the same song, under the guidance of female animators who show the children the movements.
We regretted 100 times that we went to this hotel. this is probably the worst hotel in Kemer, especially for the money.
Translated automatically from Russian. View original