Good hotel but staff leaves a lot to be desired

Written: 22 october 2014
Travel time: 11 — 20 september 2014
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 8.0
Food: 7.0
Amenities: 8.0
Due to certain circumstances, the hotel had to be chosen in a hurry. The check-in went quickly, because. Arrived at the hotel at 23:30. But they settle in the worst rooms available. The "standard" rooms in this hotel are very different in size, I advise you to choose a room with separate beds (they can then be moved), because. these rooms are much larger and the quality of the mattresses is such that when your neighbor rolls over, you will definitely wake up if you share a mattress.
The territory is good, large, relatively well-groomed, there is where to walk.
The composition of vacationers - 60 percent - Germans, a few Turks, the rest - Russia, Ukraine, Kazakhstan.

The food is not bad, but if you come to the restaurant at the end of the meal, then some dishes may not be available, and at the beginning there may be queues, especially if something is cooked on the street on the grill. Quite a lot of fish, almost daily river trout, once there was salmon on the grill, once - crayfish and shrimp in dishes. A couple of times - sushi in an economy version. Drinks are decent, wines are in bottles, beer is also bottled in several bars species, ayran in the original packaging.
Animation, to put it mildly, is too unobtrusive. None.....
The sea is excellent, there are enough sun loungers on the beach, a long coastline, several piers. We entered the sea from the pier, but there are paths made of sandbags from the shore, it is also convenient to enter the water along them.
Wi-Fi is available in the reception area, the beach bar, the reception bar, the relaxation pool and throughout the apartment. Mostly Turks really rest there, you can walk around the territory, but other vacationers are not served there.
Separately, I want to note the hotel staff. Somehow they serve, they are not rude, they are not rude, but it seems that they absolutely do not care about how their guests relax and what opinion they have about the hotel. They practically do not respond to guests' requests in any way, they work , as "according to the protocol. " They don't understand Russian, but this is already our problem. This is the only hotel where we were not asked to complete a hotel review upon check out. Apparently, the owner is also a little worried.
Well, in general, we had a good rest, but I concluded for myself that when choosing a hotel, each time we must strive to increase its level, and in no case vice versa.
Translated automatically from Russian. View original