Хороший отель Good hotel

We stayed at the Grand Miramor Hotel Spa from August 4 to 12. The hotel left a mixed impression - there are moments for which I want to praise, and there are things that absolutely ruin the holiday.

I'll start with the good.
The food is great. Delicious, varied, available 24 hours a day. Special thanks to the chefs: who cooked Gozlemi, the chef who cooked soups, and the pizza master on the street. All this was truly delicious, high-quality and made us happy every day.

The hotel grounds were also pleasing. Three outdoor swimming pools (two for adults and one for children), a water slide, albeit with an early shutdown, but still nice. The indoor pool, sauna - this is really at a good level, no questions here.
Now about the exceptions in the staff.

Special thanks to Do? ukan - the only bartender who works with soul. His cocktails are a separate pleasure: the most delicious, beautiful and made with love. It is obvious that he loves his job and wants to please his guests. If everyone worked like him, the impressions of the bar would be completely different.

And now - about what spoiled the rest.
Bartenders (except for Do? ukan). It's a disaster. They don't want to work at all. Even if you leave them a tip, they'll make a nice cocktail once - and that's it. After that, they're pathetic parodies: tasteless, made "sloppily".

Cleaning. Disgusting. The most they did was make the bed. No cleanliness. We even had to ask for toilet paper ourselves. This is unacceptable for a hotel of this level.

Cleaning staff. It's not just about poor cleaning. The behavior of some employees is intrusive and unacceptable, even harassing. If you're traveling with family and children - be extremely careful, the level of safety is seriously questionable. This was especially true for the bartenders, by the end of the vacation it was simply scary to leave the room. We were especially surprised by the head bartender Kirim, an old man, and he was harassing, and before that he even shouted at the request to make cocktails that you paid for "Finish", he pulled people out of the line, said that he would make a cocktail, and then just left. There were also animators, to whom I wanted to say a special thank you, they were great at entertaining people, were positive and were not intrusive.
Towels. The ones that are given to the beach are dirty and look like they haven't even been washed.

Sun loungers by the pools. This is a separate anti-record. During the tour of the hotel upon check-in, we were promised that the situation would be monitored, that towels would be removed from the sun loungers "occupied in advance". In practice, it's a complete zero. People come at night, throw towels, and in the morning everything is occupied. At the same time, the pools are empty, there are almost no people in the water, and there are no free sun loungers at all. No one controls anything, and as a result, you relax standing by the pool, because there is simply nowhere to lie down. This was one of the most annoying moments of the vacation.

Result.

A hotel with excellent cuisine, good territory and individual heroes of the staff (Do? ukan, you are the best! ). But all this is drowning in an ocean of minuses: disgusting cleaning, lazy bartenders, dirty towels and complete chaos with sun loungers. And the worst thing is the unacceptable behavior of some of the staff, which is why there is a complete lack of sense of security.