Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
I was on vacation in Kemer for the first time, but I have never seen such horror in a hotel in any city in Turkey. And this, let me remind you, is a 5-star hotel!
Let's start with checking in. Everything is clear - 60 dollars. But the most interesting thing begins during check-out. They do not cut off the bracelets, they say, use the hotel services until check-out. Hmm...And what services???? ?
Alcohol and drinks. Whiskey, in my opinion, is diluted with water. The bartender even said that the alcohol content is about 10%. I think she was not lying this time. Coffee is a separate story. Espresso is diluted with water, Turkish coffee is just a name, and Americano, as you may have guessed, is the same espresso, only with more water. Here is such a coffee assortment!
Food is a separate type of disappointment. Every day the same thing, the choice is very limited. I don't understand how a 5-star hotel can have such bad food.
There are no pastries. Pizza is a ready-made frozen product that is simply sent to the oven. Burger patties are also ready-made semi-finished products that have an unpleasant specific smell and taste. It is simply impossible to eat them.
From meat - fish with bones, something like hake, boiled or steamed chicken and grilled chicken. That's actually the whole choice. It's tasteless.
There were so-called days of Turkish cuisine. But, it seems, the Turkishness there consisted only in red flags. And now attention - fish day! Sushi made by the hotel: nori, rice, cucumber and carrot. And that's it! Don't even hope for fish. Although, given the overall quality of the food, it may be for the better.
Do you think that at least baklava or some traditional Turkish sweets will save the situation? Not here! There are two types of them and guess what? bingo without taste, biscuit + water and candy.
Snack bar near the beach - another reason to be surprised. Burgers and hot dogs. A burger is a ready-made cutlet placed in a bun. After what you saw on the main buffet, it would seem like a work of culinary art. However, there is still no taste in it. And the hot dog is something with such a strange consistency that I am not even sure if you can call it a sausage. It resembles a pate of unknown ingredients, generously doused with sauce.
Ice cream is a masterpiece in itself: something watery that literally turns into liquid in three minutes.
And now about the snack bar's signature feature. Cookies from yesterday's dinner are transferred from the buffet to the snack bar. Such service!
The rooms are a separate kind of hard labor. After two days of travel, I only dreamed of a shower and rest. But the bathroom was such a shock that at the reception I didn't even know what words to explain my indignation. Fungus - and this is what began my acquaintance with the room.
There are no disposable hygiene products: no soap, no shampoo. And this is not a problem for one day - during the entire period of stay there was none. Water can be brought once every two days, and even then, if you remind me.
Cleaning? Make the bed - and that's it. They do nothing more. Even tips don't change the situation: everything is done with such a disgruntled look, as if it's not their job, and it's your fault for asking.
The staff are universal soldiers. People who can be waiters, animators, and bartenders work here at the same time. They work wherever they are assigned. And this, unfortunately, is felt in the service.
A la carte is a whole other kind of horror! The Turkish restaurant is closed, there are no seats in the Italian one. I'm sorry, HOW IS THIS?!??? ? In a 5-star hotel you can't even use the a la carte restaurants properly. That is, the buffet is the same every day, and there are no alternatives. So why advertise these restaurants as an advantage of the hotel? So that they are simply in the description, but not for guests?
Summary: I honestly don't understand why this hotel has 5 stars and why they pay so much money here. Bad food, questionable quality of drinks, terrible condition of the bathroom, lack of basic hygiene products and cleaning, which is reduced to making the bed.
If you are going to Turkey for delicious food, high-quality service and a comfortable vacation, think very carefully before booking this hotel. Personally, for me it is a huge disappointment. My first time in Kemer and I definitely don't want to repeat such a "vacation". The pluses are the pier on the sea, everything is close to the hotel, but there is a nuance: there are guests from other hotels on the pier and everyone doesn't care.
Let's start with checking in. Everything is clear - 60 dollars. But the most interesting thing begins during check-out. They do not cut off the bracelets, they say, use the hotel services until check-out. Hmm...And what services???? ?
Alcohol and drinks. Whiskey, in my opinion, is diluted with water. The bartender even said that the alcohol content is about 10%. I think she was not lying this time. Coffee is a separate story. Espresso is diluted with water, Turkish coffee is just a name, and Americano, as you may have guessed, is the same espresso, only with more water. Here is such a coffee assortment!
Food is a separate type of disappointment. Every day the same thing, the choice is very limited. I don't understand how a 5-star hotel can have such bad food.
There are no pastries. Pizza is a ready-made frozen product that is simply sent to the oven. Burger patties are also ready-made semi-finished products that have an unpleasant specific smell and taste. It is simply impossible to eat them.
From meat - fish with bones, something like hake, boiled or steamed chicken and grilled chicken. That's actually the whole choice. It's tasteless.
There were so-called days of Turkish cuisine. But, it seems, the Turkishness there consisted only in red flags. And now attention - fish day! Sushi made by the hotel: nori, rice, cucumber and carrot. And that's it! Don't even hope for fish. Although, given the overall quality of the food, it may be for the better.
Do you think that at least baklava or some traditional Turkish sweets will save the situation? Not here! There are two types of them and guess what? bingo without taste, biscuit + water and candy.
Snack bar near the beach - another reason to be surprised. Burgers and hot dogs. A burger is a ready-made cutlet placed in a bun. After what you saw on the main buffet, it would seem like a work of culinary art. However, there is still no taste in it. And the hot dog is something with such a strange consistency that I am not even sure if you can call it a sausage. It resembles a pate of unknown ingredients, generously doused with sauce.
Ice cream is a masterpiece in itself: something watery that literally turns into liquid in three minutes.
And now about the snack bar's signature feature. Cookies from yesterday's dinner are transferred from the buffet to the snack bar. Such service!
The rooms are a separate kind of hard labor. After two days of travel, I only dreamed of a shower and rest. But the bathroom was such a shock that at the reception I didn't even know what words to explain my indignation. Fungus - and this is what began my acquaintance with the room.
There are no disposable hygiene products: no soap, no shampoo. And this is not a problem for one day - during the entire period of stay there was none. Water can be brought once every two days, and even then, if you remind me.
Cleaning? Make the bed - and that's it. They do nothing more. Even tips don't change the situation: everything is done with such a disgruntled look, as if it's not their job, and it's your fault for asking.
The staff are universal soldiers. People who can be waiters, animators, and bartenders work here at the same time. They work wherever they are assigned. And this, unfortunately, is felt in the service.
A la carte is a whole other kind of horror! The Turkish restaurant is closed, there are no seats in the Italian one. I'm sorry, HOW IS THIS?!??? ? In a 5-star hotel you can't even use the a la carte restaurants properly. That is, the buffet is the same every day, and there are no alternatives. So why advertise these restaurants as an advantage of the hotel? So that they are simply in the description, but not for guests?
Summary: I honestly don't understand why this hotel has 5 stars and why they pay so much money here. Bad food, questionable quality of drinks, terrible condition of the bathroom, lack of basic hygiene products and cleaning, which is reduced to making the bed.
If you are going to Turkey for delicious food, high-quality service and a comfortable vacation, think very carefully before booking this hotel. Personally, for me it is a huge disappointment. My first time in Kemer and I definitely don't want to repeat such a "vacation". The pluses are the pier on the sea, everything is close to the hotel, but there is a nuance: there are guests from other hotels on the pier and everyone doesn't care.
Translated automatically from Ukrainian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- This is a 5 star horror. Not worth your time or money
- horror
- I don't recommend it
- Don't go here
- Terrible hotel
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