the hotel is great if it wasn't for the search of my room

Written: 7 may 2017
Travel time: 29 april — 7 may 2017
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel; For families with children; For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 4.0
Cleanliness: 4.0
Food: 8.0
Amenities: 8.0
Beautiful territory, excellent food, but the disgusting attitude towards customers of individual Russian-speaking hotel employees and poor-quality cleaning in the room (at the corners of the washbasin you can see dirt that has not been washed for a long time, although everything is new) crosses everything out! Also annoying are all sorts of little things that show a lack of professionalism and a low level of hotel management (for example, the maid rearranges personal items (creams, slippers, etc. ) all the time to where she thinks they should be. If it were not for the following, she would not I would write, I thought it was all the little things, the main thing is the sea!... But all the pleasure of the vacation was killed by a search. First, in my absence, someone climbed into my closet and saw a man's shirt there. I have been traveling alone for 20 years, I was 20 countries of the world, but for the first time in my things someone rummaged without me! And just because I have a men's shirt in my closet (which I myself wear), someone's sick fantasy concluded that I have a man living...
On the first day after a sleepless night (night flight), I wanted to sleep, but at 8 in the morning I woke up from the fact that a maid was standing over me. It was already strange, but a trifle... The next morning, a girl came to my room, practically not knowing either English or Russian, but she asked brokenly whether I live with a husband or a man? To which I replied that I paid for the double room in full, but I live on my own! In the evening of the same day, they called me and demanded that I give my passport in order to make a photocopy - I refused, because. this is a completely false claim! Then they demanded that I come not to the reception - I didn’t want to. Then some Russian-speaking girl came to my room with a security guard in uniform, who began to lecture me about what awaits me if an outsider lives in my room. At the same time, it is interesting that if this is someone from the hotel - no problem, but from the street... I interrupted her, because this has already begun to irritate me greatly, but she said that there is information that a man lives with me. To the question "where did such information come from? " a unique answer was given: "you have men's things in your room". It was already completely wild! Okay, I offered to do a search - which the two of them did. The guard in my closet showed the girl my things, they discussed something in Turkish... Then I suggested that she look into the suitcase in case I was hiding something there - and they took advantage of this, and rummaged through it... it was gross and disgusting! They left without even apologizing, rather with an air of "we'll be back and prove. . . "
I told about what happened at the reception to a Russian-speaking girl who was sitting at a table with the inscription "relationships with guests", but she gasped, and a couple of days later, when meeting me on the territory, she simply asked "how are you? " and rejoiced that everything was always OK with me, she reacted with the words: "Everything is fine, good"...

All I expected was an elementary apology from the hotel, but it doesn't look like anyone really understood why. . .
As a result, the vacation is pretty much ruined. Yes, of course, the sea, the mountains, everything is great!... BUT I will not go there again and will order my friends. . .
The only outlet was the SPA salon, in which Sophia (the manager of the salon) created such an atmosphere in which you immediately relax and rest not only with your body, but also with your soul! Many thanks to Sophia and the masseur Murat (golden hands), thanks to which both the body and the soul received complete relaxation and a lot of attention! At first I tried the hammam with all the massages - I liked it so much that I bought a course of massages and am very satisfied! I have something to compare and this is really a quality pleasure!
Also thanks to the sweet shop - Elena heartily treats and gives everything to try, and because. it was a very fresh and tasty feast, then of course I bought everything from her and bought it home. I compared with what is a little cheaper in stores - here it is really fresh and of high quality.
Bottom line: the hotel is good, but the management is disgusting! For those who will go, I strongly advise you to hide everything in a safe, because. maids climb into the closet and it is considered NORMAL there...
Translated automatically from Russian. View original