Nice hotel but there is a "but"

Written: 20 september 2019
Travel time: 3 — 12 september 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 3.0
Cleanliness: 3.0
Food: 3.0
Amenities: 7.0
We rested in this hotel in early September, lived in a 2-room family room 3 adults and a child of 3 years.
So the pros of this hotel:
1. quick settlement in the room
2. there is a beautiful area where you can take a walk with your child
3. renovated rooms
4. good children's animation
5. interesting evening program
Minuses:
1. dirty and broken dishes !!!! ! You are serious in a 5-star hotel 60% of the dishes are broken. To find a clean plate is a whole quest. You take a plate, and there is dried food on the back of the bottom. this was used by one-time dishes. Let's say a dubious pleasure for such a price.
2. there are queues everywhere for everything you had to stand in line. this applies to the bar and restaurant.
3. the restaurant on the second floor is extremely inconvenient to run with a child with a plate up and down and do not forget about the queues.
4. in the children's pool, I did not see daily cleaning in the water, leaves from trees and sand floated.

5. a lot of food, but there was little really tasty.
6. the waiters, when cleaning the table, shake off the crumbs on the floor, they rarely offer drinks
7. there is no children's menu as such, almost everything from the restaurant.
8. It was problematic to take a table at dinner.
Would we go to this hotel again, definitely not.
For me, the main thing when traveling with a child is confidence in clean dishes and quality food.
For alcohol, I will not say what quality, since we do not use it.
Translated automatically from Russian. View original