The service does not pull even 4 *

Written: 9 june 2019
Travel time: 8 — 15 june 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 2.0
Cleanliness: 10.0
Food: 4.0
Amenities: 4.0
I do not want to become like hysteria, and yell: "everything is bad! ". First, not all. And draw your own conclusions.

Usually, from the minuses, we simply draw conclusions for the future, try not to argue with anyone ...But in this case, I specially registered on the site to write a review! // Straight from the hotel!

We chose this hotel for several reasons. In principle, we like Kemer in Turkey. The combination of mountains, pine needles and gorgeous sea are our criteria. We always go here.
Tour operator "Coral Travel". By the way, there are no complaints about the operator! Transfer to the airport in Ukraine was made for us individually (because we are a big family), from Antalya airport to the hotel (we ordered an individual one ourselves) - everything is fast and comfortable!! ! Thank them.

They came to the Mirage for the first and, of course, the last time. Large family - with children, grandparents. Booked 3 (THREE) rooms (which makes no coincidence possible).

We chose the hotel at the insistence of our travel agent as the best 5 *-ku in this price category (further, they say, only premium hotels).

But in fact - it turned out to be worse than good 4 * ki. (Last time we rested in "Queens Park Tekkirova" - I compare it with it, and I regret that we did not go there again. About later memories of "Alkochlar", "Rixos Tekkirova" - I think it's not relevant).

Settlement.
Having read reviews before leaving, we already knew the nuances that there are rooms on the noisy side (discos of neighboring hotels), and since the youngest child is 1 year old and goes to bed early, we immediately asked for quiet rooms. The cynicism of the situation is that despite a small child, a preliminary request - in our ALL THREE ROOMS the whole evening turned out to be the effect of being at a disco!! ! ...and when it ends - don't get upset!!! ! After all, bitch, karaoke begins !!! ! And do not care if the windows are closed or not. Listen!!!
In the morning I'm at the reception: "Probably you made a mistake! ? Please change the numbers! "
...make no mistake!
// With a creak, they agreed to change one of the three. But it was a control shot! We were offered a room right next to the lobby bar in the park building, with two single beds. Somewhere between them they promised to put a cot for the older child and a small bed for the baby. Not a number, but a direct exhibition of beds, without a place to pass (((The choice is obvious - we continue to listen to the disco every evening.

Hotel building. Old! No matter how they talk about the reinvention of a year ago, the hotel somehow resembles an old Soviet sanatorium. The furniture has certainly been updated. But it looks very simple and cheap.

Service. Here they stand out. Since our child is small, we need to prepare baby food, i. e. we need a kettle. They called and asked. "Bring the deposit to reception first. " Ok, they brought it ....and then another 3 hours of calls, reminders and requests, before the kettle was finally brought.

Cuisine and drinks.

In bars, no matter what you ask, they will pour you some shmurdyak first. That is, if white wine is sour, it is slightly better than vinegar. I ask the bartender if there is something else? "No, just that. " In another bar it turned out that there is something else, a little better - you can drink. But you have to specifically ask for it.
Whiskey is the same story. They pour local liquor, not even close to whiskey. And only when you specifically ask for "Ballantines" - they pour it.
In the kitchen, there is a choice. For undemanding clients will go. So what if the fish is small and dry - "but it is there! ")

In a word, in everything that you don’t touch - the hotel does not pull on the declared five 5 *!
We cannot recommend this hotel to our friends.

For the sake of objectivity, from the pros:
+ large green area, well-groomed lawns;
+ grain coffee in restaurants and bars;
+ large clean beach;
+ clean pools, different depths.
Translated automatically from Russian. View original