Отель не соответствует описанию. The hotel does not match the description.

Good day to all!! ! We went to Turkey for the sixth time, we always prefer to rest in early May and September. Before that, everything was great, except this time. I don't know who wrote the previous review dated 08.04. 2017 - that I liked everything, perhaps the hotel managers themselves, who give an untruthful description of the hotel. And if the hotel started working according to the administrator Julia - 01.05. 2017 and is not yet ready to receive guests, what can we say? We got to this hotel by accident, as meeting us at the airport, the Guide explained that the hotel that we booked in advance was full and we would be taken to a hotel of a higher class. There was a whole bus like us. We arrived at the hotel at 15.00, the rooms were not ready, despite the fact that the hotel was empty. Everyone faithfully waited, but already wanted to eat. We turned to the administrator, she said that they would feed us now. They drove us like "geese" from the pool bar in Ch. restaurant and back, but the workers shrugged and explained that there was nothing and come at 19.00 for dinner. The pool bar is dirty, covered in dust and cobwebs where you could just have a drink like "Jupi" and nothing more. The key to the room was received in an hour and a half, the room was dirty, the towels were gray. We looked at the territory - it is also not well-groomed, there are no canopies on the beach, there are umbrellas, as in the Soviet of Deputies. In general, sadness is complete. We turned with all questions to the Guide - Tair, who was waiting for us at the hotel, he was not interested, everyone told him the same thing - that the hotel was not ready to receive guests and take us to the hotel for which we paid. To which they received the answer - the hotel is good, everything is fine here. Later another bus arrived and take two. We began to call up the tour. agency, where they purchased vouchers for the full price (that is, not last-minute), they, in turn, are with the operator. Other people joined us. Everything got to the point that we called the host and made a claim. Mohammed spoke to us and promised to resolve the issue in the morning, since it was already too late. The most persistent were my daughter and a young couple. In general, we called again in the morning, in the end we were taken to the hotel that we booked, a young couple in another, there were no free places in their hotel. We booked Armas Kaplan Paradise 5 *, we really liked it. When we met at the airport with a young couple - they are very pleased, especially since they are for the first time and there was nothing to compare with having such a not very good experience. And those people who stayed at the Diamonds Club Kemer were in a wild shock. Namely, for 8 days the room was not cleaned, the towels were not changed (they brought them to the reception and threw them out, they were told there were no towels), they begged for water, no one brought water to the room. The food was terrible, there was nothing to eat, the dishes were dirty in the truest sense of the word, the glasses were plastic disposable, which were washed, as well as cardboard for coffee. This is how people have "rest". Let everyone know - all issues need to be resolved with the host, the phone is always in the contract. It's good that everything worked out for us - good!