Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
2.0
Cleanliness:
4.0
Food:
9.0
Amenities:
7.0
We rested in July.
There were no problems with the check-in, they gave a good room, in the main building on the 4th floor. Checked in exactly at 2:00 pm. Good renovation, new furniture, plasma, everything worked, the room is spacious, for two people what you need. the day was taken away, leaving 2 bathhouses, after which we again had to beg for towels, and they brought them already every other day.
Outraged by the fact of stealing money from the room, found on the second day of stay, when they decided to book a tour. On the first day, they didn’t put money in the safe, since the safe was closed, they decided to deal with this issue later, but on the second day they found that $ 20 was missing from the wallet, and $ 100 was missing from the big money that was hidden in the bag, even chewing gum was taken from the bag. A statement was written, it took a long time to figure it out, but as a result, as they say, "not a thief is caught", the manager at the reception replied that the staff was interviewed, they did not find the money, or maybe you lost this money outside the hotel, and responsibility for things and money in they don’t carry the room, except for the money in the safe, if they didn’t immediately hide it, it’s their own fault. This is the level of the hotel 5 stars ((((((((
Last year we rested at the Kylikya Hotel, everything was fine, the safe was not used at all.
Cleaning was every day, but the floors were wiped badly.
The minibar was replenished every other day.
WI-FI is not bad, I caught it well in the room, lobby, partly on the pool near the restaurant.
The territory of the hotel is large, the beach is spacious, clean, clean.
Near the pool they cleaned poorly, there were constantly fallen leaves and flowers from the trees under their feet, in the corridor near the rooms the carpet was constantly dirty, it seems that the last time it was vacuumed was on the opening day.
Beach towels were very old, there were not enough of them, then they stopped giving out at the pool, after which they began to give out in the SPA, already newer. There were tourists who went and bought beach towels at the market.
There are not enough sunbeds either, you need to take a seat at 7 in the morning.
A big inconvenience for those living in the main building, this is one working elevator, you had to wait a long time, on the fourth floor you can’t wait for it at all until someone arrives, they always went down on foot. 2 days before departure, the second elevator was launched, but it worked every other time.
Of the pluses, I can note good food and an excellent animation program.
For food, a wide variety of meat dishes (chicken, turkey, beef, different cutlets), different types of fish (I especially liked the red fish and dorado), there is a barbecue menu (always fish and meat), from fruits (apples, pears, plums, cherries , apricots, peaches, bananas, watermelon, melon, grapes), desserts are delicious. In the snack bar near the pool for lunch there were burgers, french fries, chicken a la shawarma, gozleme cakes are also delicious. But there is also a minus, the waiters in the restaurant do not have time to clean the tables, you have to wait until the right table is removed in front of you and the appliances are brought.
I liked the animation program from 10 am and late evening, plus a disco until 1 am, the animators did a great job, they tried every day a new program, there was a disco at the pool, a white party, live music several times, dance groups came, karaoke, children's animation, competitions . There is a big plus here.
In general, there are a lot of shortcomings, the hotel does not pull at 5 stars in terms of organization and service, and the fact of theft from the room, to which the administration turns a blind eye, speaks for itself.
There were no problems with the check-in, they gave a good room, in the main building on the 4th floor. Checked in exactly at 2:00 pm. Good renovation, new furniture, plasma, everything worked, the room is spacious, for two people what you need. the day was taken away, leaving 2 bathhouses, after which we again had to beg for towels, and they brought them already every other day.
Outraged by the fact of stealing money from the room, found on the second day of stay, when they decided to book a tour. On the first day, they didn’t put money in the safe, since the safe was closed, they decided to deal with this issue later, but on the second day they found that $ 20 was missing from the wallet, and $ 100 was missing from the big money that was hidden in the bag, even chewing gum was taken from the bag. A statement was written, it took a long time to figure it out, but as a result, as they say, "not a thief is caught", the manager at the reception replied that the staff was interviewed, they did not find the money, or maybe you lost this money outside the hotel, and responsibility for things and money in they don’t carry the room, except for the money in the safe, if they didn’t immediately hide it, it’s their own fault. This is the level of the hotel 5 stars ((((((((
Last year we rested at the Kylikya Hotel, everything was fine, the safe was not used at all.
Cleaning was every day, but the floors were wiped badly.
The minibar was replenished every other day.
WI-FI is not bad, I caught it well in the room, lobby, partly on the pool near the restaurant.
The territory of the hotel is large, the beach is spacious, clean, clean.
Near the pool they cleaned poorly, there were constantly fallen leaves and flowers from the trees under their feet, in the corridor near the rooms the carpet was constantly dirty, it seems that the last time it was vacuumed was on the opening day.
Beach towels were very old, there were not enough of them, then they stopped giving out at the pool, after which they began to give out in the SPA, already newer. There were tourists who went and bought beach towels at the market.
There are not enough sunbeds either, you need to take a seat at 7 in the morning.
A big inconvenience for those living in the main building, this is one working elevator, you had to wait a long time, on the fourth floor you can’t wait for it at all until someone arrives, they always went down on foot. 2 days before departure, the second elevator was launched, but it worked every other time.
Of the pluses, I can note good food and an excellent animation program.
For food, a wide variety of meat dishes (chicken, turkey, beef, different cutlets), different types of fish (I especially liked the red fish and dorado), there is a barbecue menu (always fish and meat), from fruits (apples, pears, plums, cherries , apricots, peaches, bananas, watermelon, melon, grapes), desserts are delicious. In the snack bar near the pool for lunch there were burgers, french fries, chicken a la shawarma, gozleme cakes are also delicious. But there is also a minus, the waiters in the restaurant do not have time to clean the tables, you have to wait until the right table is removed in front of you and the appliances are brought.
I liked the animation program from 10 am and late evening, plus a disco until 1 am, the animators did a great job, they tried every day a new program, there was a disco at the pool, a white party, live music several times, dance groups came, karaoke, children's animation, competitions . There is a big plus here.
In general, there are a lot of shortcomings, the hotel does not pull at 5 stars in terms of organization and service, and the fact of theft from the room, to which the administration turns a blind eye, speaks for itself.
Translated automatically from Russian. View original
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