Your rating of this hotel:
10.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
10.0
Cleanliness:
10.0
Food:
10.0
Amenities:
10.0
We stayed in July 2018 with our daughter. The hotel after the renovation in 2018 has become much better: excellent management and a decent number of rooms. We personally had no problems with the check-in, the room was regularly cleaned, the room has everything you need for a normal rest.
Pros:
1. Excellent food, well thought out varied menu. The service deserves special praise: everything is unobtrusive and necessary. For example, tea will be brought to you by waiters in an individual cup if you ask, and you will not pour yourself an incomprehensible liquid from a public tub.
Food outlets (restaurants, cafes, lobby bars) work by the hour, and in total it turns out around the clock. Which is very convenient. There are a lot of people in the season, but you can always find a free table, you can contact the waiters on this issue - they will help.
I would especially like to note the work of the Chinese cuisine chef - Romina (perhaps the name is not accurately recorded, but she is the only one). In the incredible heat, Romina will cook amazing Chinese dishes in front of you. At the same time, she is always friendly and extremely attentive to the technological process.
2. Beach towels - as many as you need at any time when the towel exchange office is open.
3. The beach is small, like all the beaches of Kemer, but logistically thought out. Equipped with sunbeds and umbrellas. Objectively: it's better to take seats early if you want a specific seat. But if you are late, you can always contact the technical staff, they will find you a sunbed, put an umbrella, but already in the place where it will be possible. Again, the work of the technical staff is as flawless as it is possible in Turkey.
4. Reception: dignified, restrained, correct. Current organizational issues were resolved in a timely manner. Special thanks to Valentina, who shows the most cordial participation in organizing the stay of vacationers.
5. Animation: varied, interesting daytime programs. Worthy entertainment shows in the evening: from incredible acrobats to a classical music concert. In the work of the animation team, Marina is distinguished by her hard work and charisma. A creative active person who tries his best to make your vacation not boring. Thank you Marina!
6. A very big plus: security is everywhere and around the clock! The beach, the animation zone, the entire territory of the hotel - everywhere you feel calm. The security guards are very friendly and professional.
Minuses.
1. The disadvantages associated with the fact that somewhere there may be locally uncleaned on the territory of the hotel are created only by the vacationers themselves. Sometimes the extreme degree of lack of culture was striking. You can't blame the hotel staff here.
2. There are indeed a lot of flies in the restaurant and the summer cafe area. This needs to be dealt with by management.
3. The Hilton Hotel does not have a scale for weighing luggage! That is, no at all! And you can not get this service in any way. If you plan to shop and have no problems at the airport, buy and carry a hand scale with you, no matter how absurd it sounds!
4. Containers for collecting garbage on the beach, vacationers manage to get dirty, bypassing even plastic bags that the staff changes daily. It’s just better to wash these vases themselves periodically, as there may be surprises in the form of flying insects (wasps, etc. ).
5. Employee "Coral" hotel - Zuhra. Well, you can’t be so frankly and obtrusively with excursions, you need to - don’t need to, tell tourists that they are, excuse me, “suckers”, that they are photographed near palm trees in a hotel. Moreover, it does not always give reliable information, which then puts it in an uncomfortable position. For example, that tourists have the right to demand lunch boxes to the airport, which is not really included in the concept of the hotel. She says that she solves all the questions of tourists, there are doubts in her words.
Now about the tip. Probably one of the few hotels where they don’t ask for them, but at the same time I really really want to give tips. What we did, I think it's normal.
I can’t say anything about the children’s menu and animation, this was not our topic. But judging by the look of the resting children, they were quite happy.
Pros:
1. Excellent food, well thought out varied menu. The service deserves special praise: everything is unobtrusive and necessary. For example, tea will be brought to you by waiters in an individual cup if you ask, and you will not pour yourself an incomprehensible liquid from a public tub.
Food outlets (restaurants, cafes, lobby bars) work by the hour, and in total it turns out around the clock. Which is very convenient. There are a lot of people in the season, but you can always find a free table, you can contact the waiters on this issue - they will help.
I would especially like to note the work of the Chinese cuisine chef - Romina (perhaps the name is not accurately recorded, but she is the only one). In the incredible heat, Romina will cook amazing Chinese dishes in front of you. At the same time, she is always friendly and extremely attentive to the technological process.
2. Beach towels - as many as you need at any time when the towel exchange office is open.
3. The beach is small, like all the beaches of Kemer, but logistically thought out. Equipped with sunbeds and umbrellas. Objectively: it's better to take seats early if you want a specific seat. But if you are late, you can always contact the technical staff, they will find you a sunbed, put an umbrella, but already in the place where it will be possible. Again, the work of the technical staff is as flawless as it is possible in Turkey.
4. Reception: dignified, restrained, correct. Current organizational issues were resolved in a timely manner. Special thanks to Valentina, who shows the most cordial participation in organizing the stay of vacationers.
5. Animation: varied, interesting daytime programs. Worthy entertainment shows in the evening: from incredible acrobats to a classical music concert. In the work of the animation team, Marina is distinguished by her hard work and charisma. A creative active person who tries his best to make your vacation not boring. Thank you Marina!
6. A very big plus: security is everywhere and around the clock! The beach, the animation zone, the entire territory of the hotel - everywhere you feel calm. The security guards are very friendly and professional.
Minuses.
1. The disadvantages associated with the fact that somewhere there may be locally uncleaned on the territory of the hotel are created only by the vacationers themselves. Sometimes the extreme degree of lack of culture was striking. You can't blame the hotel staff here.
2. There are indeed a lot of flies in the restaurant and the summer cafe area. This needs to be dealt with by management.
3. The Hilton Hotel does not have a scale for weighing luggage! That is, no at all! And you can not get this service in any way. If you plan to shop and have no problems at the airport, buy and carry a hand scale with you, no matter how absurd it sounds!
4. Containers for collecting garbage on the beach, vacationers manage to get dirty, bypassing even plastic bags that the staff changes daily. It’s just better to wash these vases themselves periodically, as there may be surprises in the form of flying insects (wasps, etc. ).
5. Employee "Coral" hotel - Zuhra. Well, you can’t be so frankly and obtrusively with excursions, you need to - don’t need to, tell tourists that they are, excuse me, “suckers”, that they are photographed near palm trees in a hotel. Moreover, it does not always give reliable information, which then puts it in an uncomfortable position. For example, that tourists have the right to demand lunch boxes to the airport, which is not really included in the concept of the hotel. She says that she solves all the questions of tourists, there are doubts in her words.
Now about the tip. Probably one of the few hotels where they don’t ask for them, but at the same time I really really want to give tips. What we did, I think it's normal.
I can’t say anything about the children’s menu and animation, this was not our topic. But judging by the look of the resting children, they were quite happy.
Translated automatically from Russian. View original
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