Не оправдались ожидания Expectations not met

We rested with four friends at the Novia Gelidonia Kemer hotel from 06/27/17 to 02/07/17. We bought from the Pegasus website. The holiday began with the fact that at check-in they asked for 2 rooms nearby, since they arrived together. While preparing for the trip, we looked at photos of rooms of the standard and economy categories. The housekeepers are all on the 1st floor, instead of a balcony there is an unenclosed space with 2 chairs right next to the path where vacationers go. When the administrator led us to show our rooms, it turned out that it was these economy rooms that they offer us (and we paid for the standards). Naturally, we immediately said that we were settled in rooms of a paid category, even if not nearby. To which we were rude and sent to the worst hotel room (as it turned out later) for the fact that the "highly smart" ones arrived. The balcony overlooked the hookah where Asya night music thundered. We tried to resolve a problem with a Pegasus hotel guide named Mardali. He didn't do anything, he just pretended. We were stuck in the lobby for 4 hours trying to solve the problem. As a result, I had to spend the night in a terrible room with a spoiled mood. . The next day again spent 3 hours to resolve the issue of resettlement. I was especially upset that it was my birthday and I wanted not to bother on this day, but to relax in peace. Closer to the second half of the day we were moved, the rooms were found only after we paid $10. The room was bigger and better and looked like a standard, but at the time of check-in it had not been cleaned after previous vacationers. And on the other days the rooms were cleaned very badly (well, only for a tip). The same applies to bartenders - normal cocktails can only be obtained if you leave a tip. From the pros: the hotel is small and the atmosphere is like in a children's camp - everyone knows each other and sometimes new ones come. Animation is not bad. There was basically enough food. The sea is clean, there are enough sunbeds, but the road to the beach passes at the technical exits of other hotels. Therefore, there is always a smell of garbage and sewage. If you do not expect much comfort from the rest, then it is by no means suitable. We were expecting a little more but were happy with what we got. Do not spoil the rest of the rest! )) I also want to add about excursions from Pegasus. They took only one - the yacht "Gorem". On the pictures and description from our hotel guide Mardali: "this is a modern party 3-deck yacht, all inclusive, bar lunch, pool, foam party, youth and an interesting program. " In fact - a yacht from the 90s, shabby. Lines at the bar for 20 minutes. Swimming pool for children with a diameter of 1.5 m. Lunch was good. The contingent is Russians over 40 with children. Didn't live up to expectations. When we stopped at the waterfall, in order to swim to it, you need to pay $ 10 per person for a boat. After the yacht, the transfer was delayed for 40 minutes. The whole crowd stood in the scorching sun without water. The temperature was +52 and many began to panic that we might get a sunstroke. As a result, we were picked up by a bus, the air conditioners could not cope, we drove like in a real Turkish Hamamatsu with the windows open. The best moment is when we finally returned to the hotel and dived into the pool). The most annoying thing is that we paid Pegasus this tour for $ 53, and on the street on a tour. agencies the same tour $ 15. And lastly, you should not walk until it gets dark along the street only with a female company. Were scared by the wild locals. You can calmly walk only in the evening, when all the tourists leave the hotel.