Полное разочарование Complete disappointment

I will write a very detailed review so that future guests of the hotel understand what they should expect and whether they are ready for it. . . I must say right away that this review is my personal opinion, based on my experience, including travel experience, and I rate this hotel as a hotel positioning itself as a 5 * hotel. I would like to start the review with an appeal to the hotel management - it is not enough to draw five stars on the hotel wall. Five stars is not only the sea and climate, which are not your merit, but also the service, very good service. Good service is what distinguishes a 5 * hotel from other categories of hotels. A 5 * hotel is staff that creates a great atmosphere of hospitality for guests. Unfortunately, in this hotel I did not see anything like this either in terms of service or in terms of staff. Yes, it is clear that the hotel management and staff tried their best, but gentlemen, for 5 * you don’t have to try, you need to provide services at the level of stardom that you yourself decided to hang on the wall. And so, let's start in order and start with the minuses, of which there were unfortunately more. Met us little to say without a smile. The most important thing that was reported is that there are no rooms available. I know all the intricacies of this case and the international rules that you joyfully referred to, but you should not take everyone as wild tourists who have come to the hotel for the first time in principle. I repeat, I know the nuances of check-in and check-out, and I will never believe that by 11-00 there is not a single free room. It was not possible to move in, for good or bad. Spent 4 hours on the sofas in the lobby with a small child. None of the managers deigned to come out and talk. If only because the reception staff does not speak English, not speaking about other languages))) I remind you that I rate the hotel as 5 *, which the management proudly hung on the walls of the hotel. The child and we sat in the lobby. Deciding to go to have breakfast, breakfast until 10 am, and oh! Miracle! Almost nothing