Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
A complete discrepancy between the information on the site and live!
The hotel is in a terrible state, not prepared to receive Russian tourists, this is a garbage dump, not a hotel!
Everything that is written in the description is a complete lie, more than half of the services are not provided, not only for free, but in general!
I never thought that in a hotel with a 4-star mark, water would be poured into bottles, the hotel staff on the 2nd day of rest said that now we have to bring empty bottles and they will pour water (what replenishment of the mini-bar with water is mentioned in the description ).
There are no beach towels, you have to beg at the reception, to which the employee said to take those that are in the room (the question "How to wipe yourself in the room? " remained unanswered).
The rooms are in a terrible state, dead walls, mold, chips, doors look like they were knocked out, no hair dryer! (although this is indicated in the description! ) Hot water goes as it wants, if you have time - you are lucky, no - wash yourself with cold water. The shower room stinks of mustiness, and we and our little child must breathe this.
About the crib is a completely different story, when we saw what we brought to our child, the hair stood on end, the feeling that it was brought from the nearest garbage dump.
Everything was divorced, stained, broken, they couldn’t touch her, she just fell on her side, how you can put a child to sleep in “this”, I don’t know! When asked by the hotel staff if such a bed were brought to their child, how they would react, as always, there was no answer.
Small dining room, huge queues, kitchen staff can not cope.
I also note that the food is not signed, the waiters do not speak either Russian or English, you have to explain yourself almost with gestures (but the description indicates that they speak several languages).
A small selection of food, there is nothing to feed the child, from the word "absolutely"!
The playground is dead.
Only one pool out of 2 is working, one of them just bloomed and no one does anything about it.
Wi-fi works in such a way that in 3 days you can get through to someone or write to them.
I would also like to note that for the first time in our lives, being abroad, we are faced with the fact that there is no guide in the transfer from the airport, no information, the driver who does not speak Russian.
A guide in a hotel is generally a separate issue, we are faced with such an incompetent person representing the interests of the company for the first time.
Why it is needed at all is not clear.
Let's start with the fact that this lady in no way, even for the sake of appearance, did not pretend that she was imbued with the situation.
We turned to her for help as a representative of the company, but we did not receive a clear answer to any question, our problem was not solved in any way.
She refused to help us and resolve issues.
Arriving on a long-awaited vacation, we wanted to spend time with comfort and convenience, but in the end it was completely ruined thanks to false information!
The hotel is in a terrible state, not prepared to receive Russian tourists, this is a garbage dump, not a hotel!
Everything that is written in the description is a complete lie, more than half of the services are not provided, not only for free, but in general!
I never thought that in a hotel with a 4-star mark, water would be poured into bottles, the hotel staff on the 2nd day of rest said that now we have to bring empty bottles and they will pour water (what replenishment of the mini-bar with water is mentioned in the description ).
There are no beach towels, you have to beg at the reception, to which the employee said to take those that are in the room (the question "How to wipe yourself in the room? " remained unanswered).
The rooms are in a terrible state, dead walls, mold, chips, doors look like they were knocked out, no hair dryer! (although this is indicated in the description! ) Hot water goes as it wants, if you have time - you are lucky, no - wash yourself with cold water. The shower room stinks of mustiness, and we and our little child must breathe this.
About the crib is a completely different story, when we saw what we brought to our child, the hair stood on end, the feeling that it was brought from the nearest garbage dump.
Everything was divorced, stained, broken, they couldn’t touch her, she just fell on her side, how you can put a child to sleep in “this”, I don’t know! When asked by the hotel staff if such a bed were brought to their child, how they would react, as always, there was no answer.
Small dining room, huge queues, kitchen staff can not cope.
I also note that the food is not signed, the waiters do not speak either Russian or English, you have to explain yourself almost with gestures (but the description indicates that they speak several languages).
A small selection of food, there is nothing to feed the child, from the word "absolutely"!
The playground is dead.
Only one pool out of 2 is working, one of them just bloomed and no one does anything about it.
Wi-fi works in such a way that in 3 days you can get through to someone or write to them.
I would also like to note that for the first time in our lives, being abroad, we are faced with the fact that there is no guide in the transfer from the airport, no information, the driver who does not speak Russian.
A guide in a hotel is generally a separate issue, we are faced with such an incompetent person representing the interests of the company for the first time.
Why it is needed at all is not clear.
Let's start with the fact that this lady in no way, even for the sake of appearance, did not pretend that she was imbued with the situation.
We turned to her for help as a representative of the company, but we did not receive a clear answer to any question, our problem was not solved in any way.
She refused to help us and resolve issues.
Arriving on a long-awaited vacation, we wanted to spend time with comfort and convenience, but in the end it was completely ruined thanks to false information!
Translated automatically from Russian. View original
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