Doesn't match what is stated on their website.

Written: 28 june 2018
Travel time: 19 — 26 june 2018
Everyone, good afternoon!
I am leaving my review about this boarding house! Yes, yes, that is exactly what you will hear from the guide Murat at the first meeting, well, actually, throughout the entire vacation.
We rested in this "hotel" as a family from 06/19/18 to 06/26/18.
The first surprise for me was when we entered the room and I did not find slippers, then "cooler", I go into the bathroom, there are 4 bars of soap, shampoos - NO, shower gel - NO! Coats - NO! I don’t know how miraculous the paper turned out, probably lucky!
You can forget about the animation declared in the voucher, they have neither children's nor adult animation! Sheer deception!
They don't have their own beach either! Nearby there is a beach, far from WOW ((, for one sunbed you need to pay $ 1, for a family of 4, we had to pay $ 4 each!
AND ALSO, DO NOT DRINK WATER FROM THIS BOARDING COOLERS!

Once I became a witness. how water is poured into bottles from a hose, from which the tiles are washed in the same place, which means that this is ordinary chlorinated tap water, and not purified!
You can also not count on the refrigerator, it is not there! Even common to several rooms - no!
Finally, we ended our "rest" in this hotel and now we are driving up to the airport on a transfer, and the tour operator's guide announces that the registration of our tickets takes place at windows 267-268, because. we are a trusting people, we all went from the transfer to these windows in a crowd. Stayed 40 MINUTES! And what was my anger when we went to the window and they told us that registration for Tyumen was in another window! The children are whining, at night, hungry (they refused to give at least a piece of fruit or a piece of bread at the hotel, they were evicted at 12 noon, the transfer arrived at 18.50, the departure was only 23.45 (), but we were told we were not supposed to have dinner. God forbid that your children be treated same way!
So we found on the monitor where our tickets are registered, and there the queue is a little less than it was at the first window, as a result, we stood for another 20 minutes.
Regarding the food, so-so . . puree soup for an amateur, a neighbor in the room was poisoned by tomato puree soup, lay down for a day.
In the dish frequency board, I want to say separately! Watch what you take, the dishes are not washed, you can easily take a dirty mug, and on the sides you can take the leftovers from coffee or chocolate, similarly with plates, with stuck food! To my comments, they just said put it away and take a clean one.
Very disappointed with this hotel.
Translated automatically from Russian. View original