Мой испорченный отдых... My ruined holiday...

Good afternoon. Well, I really want to write a review about the holiday that began at the Grand Pearl Beach Resort. The fact that this hotel is not 5 * and not even 4 * has already been written earlier. , I will not repeat..... We are in the hotel for only 7 hours and I can’t say anything good except negative. . .
1. Settlement. (from 14 o'clock) at 11 o'clock the room was free, we went to look:
Dirt-room did not have time to clean. Well, we were ready for this....Under 1 window there is an amphitheater, under the other there is a garbage dump or a landfill, we didn’t understand, right there some employee from the local beau monde cuts the grass with a lawn mower, yells music from the animators’ stall located nearby. All the furniture in the room is broken. The room looks like a rabbit hutch, all the sockets-switches are hanging on snot, about to fall out of the walls, there are smudges of an unknown substance on the walls. The bathtub is full of dirt and sand, the toilet just stands in a stopper with a liquid understandable to every person... But the most important thing is that the air conditioner does not work. An employee from the repair service came - shook his head, they say, it does not work and will not work....We refused this number. At the reception they explained to us that the entire number of rooms is like this and the air conditioners almost never work. It’s easy to believe in it, once you’ve arrived at the hotel right after your arrival, the lobby is stuffy, there is no hint of the presence of an air conditioner in the hotel at all..... we began to resent, they say, when buying a ticket, we chose a hotel with an air conditioner in the room, and then, what they offer us does not correspond to the services that we paid for.

Eventually. At the reception, they stopped noticing and talking to us at all. We turned to the Managers of TezTour, it was this company that helped us with such a hotel... Zhanna - us a manager - turned out to be our old friend from last year, she worked last year at the hotel where we rested - Selga Beach Resort, tried to help us, talked with girl at the reception. She promised to give us a room at 14 o'clock. As a result, we were simply ignored until 2 pm, everyone who arrived after us was settled, we just hung over the soul of the hotel staff and did not leave the reception desk. After 2 pm, it was no longer possible to ignore us, I demanded to invite the administration and resolve the issue immediately. In the end, we were settled in a decent large room with air conditioning (what a miracle such a room was found?!! ), quiet, next to the water slides, which met the standards.
2. Food.
We've only been there for lunch so far. I must say right away that we left hungry....The assortment is meager. We are not snobs, but the food should not be plentiful. But at least daily cooking. What we saw plunged us into despondency....All greenery 3-hday ago. There was almost no cape, salads were not fresh, it was just scary to put it on plates. I beg of our Russians, take care of your health, watch what you eat and in what form. Poisoning in 40 degree heat is very scary! Do not eat salads seasoned with sauces that you do not understand - most likely, 3-day-old products are hidden there, do not eat spicy dishes, supposedly stewed, spoiled foods are also veiled there. We were able to eat potatoes cut into chunks and baked - this meal was understandable and freshly prepared. Then they took rice, which is also understandable food, stew, to be honest, I was afraid to put it on, vegetables, it’s not clear what?! , plus chicken meat, and mashed potatoes with croutons. All for 1 spoon - in order to try for a start, is it possible to eat... My husband brought a cake of 2 types. He ate - I looked - this is something of a confectionery of an incomprehensible substance - the cream looks like a viscous slurry - in general, I didn’t eat it, but my husband ate 2 pieces (2 spoons) and put it aside. And the husband usually puts on 4-5 types of cakes and eats everything !! ! Fruit was not observed at all....
Vegetables . sliced ​ ​ either for a week in advance, or what is left of yesterday's dinner - but you can’t eat it - we are not goats in the garden to eat dried sluggish grass and salads cooked for some unknown day. Drinks - I programmed coffee with milk - one coffee was poured, only vegetable tea - I didn’t see black at all. Juppy juice is the norm in Turkey, but it tastes like a sugary Yuppy. In short, they left hungry and angry....They immediately went to the reception to the managers and began to ask us to be moved to another hotel. Of course, it will be an unthinkable surcharge on Sunday and there is little chance that they will do something for us. . we are waiting for the results from the managers…. Who has already bought tickets to this hotel try somehow to change them to another hotel!!!! ! Disappointment and a spoiled vacation are guaranteed for you !!! ! Let our bitter experience be your guiding star - change your vouchers to any other hotel, even to the Long Beach Resort, or to the same riotous and cheerful Selga Beach Resort, or to Porto Bello (this is a small chamber hotel, where there are few children and no water slides and serious entertainment, but the level of service, service, food is just on top!!!

3. Service: Everything is clear here - no one cares about anyone in this hotel, except for the employees of the TezTour tour operator and people who want to strip you to the skin in SPA salons, offering dubious procedures... catching shaggy vacationers....for rubbing you with a washcloth you will pay 30-35 dollars or euros…. . for an amateur….
We paid for the safe, for 7 hours the employee did not come and did not open it for us and did not show us how to use it..... I think that they will clean the room in 3 days, not earlier... I express my deep regret to those who have already bought tickets here! Guys you got it!!! !