Не ждите помощи от персонала Don't expect help from the staff

We are resting right now. I ran into such a problem: you can’t go to rooms with “floating funds”, that’s why they are left (not me first) on the first floor near the reception area, after two hours I found my mattress broken there. He was not the only one there, but apparently someone liked him, or vice versa. I contacted the front desk manager. They have a surveillance camera, asked to view the recording to find a bully. At first, the girl said for a long time that the patency was high and we would not see anything. After I insisted on viewing, it turned out that this is only possible with the head of security, who is not at the "base" now and who does not know when he will be there and the administrator (!!! ) does not have the phone number of the head of security. In general, judging by the conversations and mood: "be glad that there is only a mattress. "
And it’s not so much a pity for the mattress, although it’s a pity for him, as you understand that the service of this money is not even worth half.