Liked everything except the cottage

Written: 24 july 2019
Travel time: 20 — 21 july 2019
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 9.0
Cleanliness: 9.0
Food: 9.0
Amenities: 10.0
I want to write about the living conditions, which are very disappointing!!!
We booked a cottage for 6 people on the website (price 5050 UAH / day).
1) When booking on the site, a house with an area of ​ ​ ​ ​.145 m is indicated - in fact the house was TWO times smaller !!
2) The description of the room indicated a spacious veranda and there was also a photo of it. In short, the veranda was not at all the one in the photo (I'm talking about its area) and the five of us barely fit on it at the table!
3) The description of the room indicated the presence of 2 TVs, but none of them worked!! ! I just read the reviews and many write about it, the hotel's answer is surprising, they say, "if you called, then the administrator came and set it up. " I have a counter question to YOU: "Why do I pay 5050 UAH for a number and have to call with a request to set up channels? WHY ARE THEY NOT INITIALLY SET UP??? "

4) the description indicates the presence of an iron in the room, but again it was not there. And you don’t need to write that I had to call and ask for it, if you write AVAILABILITY IN THE ROOM, then I shouldn’t call and ask!
5) in the description it is indicated that 2 rooms with 2 double beds, but 2 double beds. There was only one bed on the 1st floor! On the second there were rooms with a small one-and-a-half and 2 separate beds.
6) when booking asked (we called) 2 cots (children 1 and 1.5 years old). They were provided, one was placed in the bedroom on the 1st floor, the second in the hallway room on the 1st floor. When trying to raise the crib to the 2nd floor, where the second family lived (on 2 single beds), the crib simply did not "crawl" up the stairs and the child slept with one of the parents on a single bed, which is sooooo uncomfortable.
7) . . and the last thing I also want to say is that EVERYTHING in the house creaks: doors, floors, stairs, beds! I understand that the number is made of wood, but this is of course the match, to put it mildly!
For reference: lived in house #1- B.
Dear Brech! Your declared price ABSOLUTELY DOES NOT MATCH the quality of accommodation!
If they knew that it would be like this, they would have come just for a walk, but they definitely wouldn’t have stayed for the night!
Translated automatically from Russian. View original