Новый отель, но плохой сервис New hotel but bad service

We were settled in the Andinna hotel by a travel agency. Location in a quiet countryside suburb. To get out in the evening in the center had to order a taxi. It is new, with a good repair, but there is no elevator, we had to lift our suitcases to the third floor, there were no assistants. We got number 9, which had a persistent smoky smell. The breakfast was also very disappointing. Not a buffet, but an order that had to wait a long time in line. And the breakfast itself is meager and tasteless, pancakes overcooked in old oil, covered with a mountain of powdered sugar. It seems that the hotel has one frying pan and one tile. Plates were brought one or two at a time and the wait for breakfast turned into 40 minutes with coffee cooling down. I do not recommend choosing this hotel. And to her travel agency, which settled us in this hotel, she also sent a recommendation to refuse to cooperate with him.