Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
2.0
Cleanliness:
5.0
Food:
3.0
Amenities:
5.0
Rested a group of 35 people from Kyiv TOV "EK-Osnova" - an exit corporate party.
When preparing for the trip, many questions arose . . , it is very strange that the administrator and manager could not pick up the phone for several hours and then not call back . . the invoice for payment also had to wait several days. These are small things, but surprising nonetheless.
Very beautiful territory of the base, decorated with soul.
We stayed at the Fortezza Hotel. Placed ok. True, all soap accessories were missing in my room. But after contacting the reception, the maid brought everything.
In some rooms, sockets fell out or there were few of them (to charge the mobile, you need to turn off the lamp or move the bedside table away).
I was surprised that there are no bathrobes in the rooms, even in the suite... We are used to having them everywhere.
If you turn to the staff with a question: for example, does this elevator work? - Complete disregard. You have to ask a question three times to get noticed.
In general: the staff can be a little more attentive to vacationers, because thanks to us they have a job and a salary, respectively.
In general, the impression of the stay is positive.
Now food!!!
Dear owners! Gorgeous restaurant building, but service!!! ! The waiters do not hear, if they approached, then with such a look - Shaw is necessary?... Train the staff in the ethics of behavior and service!
Now about the order. We had a banquet (dinner) in the evening, the next day breakfast and lunch.
The banquet is chic - everything corresponds, fresh, perfectly served. The only hot one could be half an hour earlier, because. already many could not even try, because they were full.
Breakfast - they made syrniki instead of casseroles... but semolina is never added to syrniki. Generally ok.
Dinner!!!!
Yes, after it we are already leaving, but this does not mean that you can serve yesterday's Olivier left after the wedding.
Rice with vegetables should not be a mess mixed with undercooked, but of the same consistency. And do not pile it on 400 g on a plate.
They gave another fish, but there are no complaints about the fish. The quality is normal.
Borscht. . . we also didn't know that in Ukraine you can cook borscht so unsuccessfully, it seems to be a national dish.
Uzvar was good.
In terms of nutrition, a lasting impression of all group members: the banquet and breakfast-lunch were prepared by ABSOLUTELY DIFFERENT PEOPLE. Banquet professionals, and breakfast-lunch - interns or gave us everything that was either us or thrown away.
When preparing for the trip, many questions arose . . , it is very strange that the administrator and manager could not pick up the phone for several hours and then not call back . . the invoice for payment also had to wait several days. These are small things, but surprising nonetheless.
Very beautiful territory of the base, decorated with soul.
We stayed at the Fortezza Hotel. Placed ok. True, all soap accessories were missing in my room. But after contacting the reception, the maid brought everything.
In some rooms, sockets fell out or there were few of them (to charge the mobile, you need to turn off the lamp or move the bedside table away).
I was surprised that there are no bathrobes in the rooms, even in the suite... We are used to having them everywhere.
If you turn to the staff with a question: for example, does this elevator work? - Complete disregard. You have to ask a question three times to get noticed.
In general: the staff can be a little more attentive to vacationers, because thanks to us they have a job and a salary, respectively.
In general, the impression of the stay is positive.
Now food!!!
Dear owners! Gorgeous restaurant building, but service!!! ! The waiters do not hear, if they approached, then with such a look - Shaw is necessary?... Train the staff in the ethics of behavior and service!
Now about the order. We had a banquet (dinner) in the evening, the next day breakfast and lunch.
The banquet is chic - everything corresponds, fresh, perfectly served. The only hot one could be half an hour earlier, because. already many could not even try, because they were full.
Breakfast - they made syrniki instead of casseroles... but semolina is never added to syrniki. Generally ok.
Dinner!!!!
Yes, after it we are already leaving, but this does not mean that you can serve yesterday's Olivier left after the wedding.
Rice with vegetables should not be a mess mixed with undercooked, but of the same consistency. And do not pile it on 400 g on a plate.
They gave another fish, but there are no complaints about the fish. The quality is normal.
Borscht. . . we also didn't know that in Ukraine you can cook borscht so unsuccessfully, it seems to be a national dish.
Uzvar was good.
In terms of nutrition, a lasting impression of all group members: the banquet and breakfast-lunch were prepared by ABSOLUTELY DIFFERENT PEOPLE. Banquet professionals, and breakfast-lunch - interns or gave us everything that was either us or thrown away.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Nice hotel but poor service. Food is a separate issue!
- Terrible sauna! Can't even imagine worse...
- Just awful!
- Houses in terrible condition
- Wi fi in the room catches badly, there are cockroaches in the bathhouse and restaurant, in winter if there is no snow, there is nothing to do
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