The deluxe room does not match the status

Written: 14 march 2019
Travel time: 8 — 9 march 2019
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 7.0
Cleanliness: 5.0
Amenities: 6.0
1. The hotel was chosen because it is allegedly in the city center
2. I liked that we were able to check in earlier than at 12.00
3. Advantages - a refrigerator, a large closet, a lot of boxes for storing things, the presence of dishes, they gave a kettle (on request), two balconies (though mini-balconies)

Disadvantages - the hair in the bathroom is long black, the rug, for which a fee is provided in case of damage, is stuffed behind the toilet bowl, some brown splashes and pieces of toilet paper are on the tile, the circle of the toilet bowl is dripping, excrement of previous guests is stuck on the inner back wall of the toilet bowl, the floor of the toilet roll paper, the sheet slips from the mattress (the sheet is small, the mattress is slippery - you wake up in the morning on the mattress without a sheet, there are remains of cut hair on the mattress), no slippers (people, Lux! I am in shock, in Krivoy Rog, in a mossy hotel, which is not even in Internet, there were no slippers! ), no hot water (in the presence of a baller! - the answer is "the city turned off the hot water"
4. Meals - in the act of settlement from Hotels 24 it was stated that breakfast is included in the price, in fact, no. Moreover, Hotels 24 for 4 calls to them promised to settle the issue 4 times and promised to call back 4 times. Needless to say, no one called back.
The general impression is that Olga Freimut is missing with the "Inspector" program... Yes, and the floor in the corridor is old, the cafe during our stay
Translated automatically from Russian. View original

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