Not a bad hotel but the service is not very good

Written: 11 august 2015
Travel time: 1 — 10 august 2015
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 4.0
Cleanliness: 5.0
Amenities: 4.0
Chose a week as they say from what is left.
The hotel is relatively new. A good option for if you travel with children. Green area, swimming pool, playground all as in the photos of the site. The fridge in the room is small but spacious. Walk 10 minutes to the sea. The beach is clean and big. There are not many people on the beach despite the high season. On the beach there is a large children's playground of the Black Sea hotel, where admission is free.
Nutrition is more difficult. There is only 1 restaurant on the beach and nothing else. To the market and shops go 4 km by car or minibus. Fortunately, there is a small stall nearby where you can buy the most basic things.
More about the bad.
Wi Fi on the third floor is bad. The water pressure in the shower jumps from strong to zero, plus temperature drops. Despite complaining, nothing was fixed before we left.

The shower cabin is leaking, I had to silicone it myself. The TV is flat but small and the cheapest, you can normally watch only at 90 degrees. The furniture is new but also cheap, all the legs were scratched on the corners of the bed. The door to the balcony does not work. The prices in the cafe are very high, for the same money we ate in the restaurant of the Black Sea Bugaz hotel on the beach.
Didn't like the attitude of the guests. When settling, the hostess did not tell where she was, but simply took the money and left. They offered to extend my stay by 1 day. We paid. Then it turned out that this day was already taken. She did not offer another number, but simply returned the money. Then it turned out that there was a free room, but it was a two-room one and you could move into it only with a surcharge. We refused and left early.
In general, a "standard" Ukrainian service, grab more today without taking into account the interests of the client.
Translated automatically from Russian. View original