Go somewhere else

Written: 13 august 2016
Travel time: 1 — 10 august 2016
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 10.0
We read about the rooms with all amenities and went... it turned out to be a lot of fungus, it's scary to bathe children in the bathroom. Unsanitary conditions are flourishing and this is where the cost has exceeded 1050 UAH. Staff in general +- norms. - no one to be offended. There is no housekeeping - you have to clean and wash everything yourself. Nobody cleans the aisles along your rooms. There is a kitchen, a public toilet (for those who rent cheap accommodation) and a shower - all this is on the same line with the "ala" suites for 1050 UAH. Of course, they later told us that this is not a suite. In general, on the day of arrival, they found that the room was washed with a chlorinated agent that cannot be used for cleaning in places with children - they asked / forced - they washed it with water. The bed was broken, the blankets were smelly, the wardrobes were broken (in another room, a shelf from the wardrobe fell on the baby's finger - everything ended with a bruise). Plumbing in the bathroom - the shower tray is rusty and with fungus (there is a photo below from others), the curtain in the shower does not perform its function well - as a result, all the water floats throughout the bathroom with a thickness of at least 1 cm. All this must be removed by ourselves. No one will hand over the number to you, they should immediately look at everything that is broken, on the 3rd day they will tell you that claims are not accepted, as a result, the remote control for the air conditioner, which was not previously turned on, was repaired by ourselves, they also made a remote control from the satellite receiver, a foot for the bed just leaned over. This is what concerns the rooms on the 1st floor. And through the first floor, anyone who wants to from other rooms can go to the toilet, to the kitchen and to the shower, in short, unsanitary conditions - no one will wipe their traces with poop.
Upon arrival, of course, we were offered to return the money, but there were a lot of us, the children were tortured and we had to stay, BUT if they knew that everything was so bad, they would not have stayed.
The staff is responsive and smiling, doing what they can, but the renovation is really necessary there. Rooms do not pull on their cost, service "0".

The director is an excellent man, he escorts the guests himself and says to the claims - "If you increase the service, then the rooms will cost more and I will not rent them out", by the way, our Ukrainian is "+".
RESULT: we are all being treated for intestinal infections. If your budget is more than 1000 UAH per room - go somewhere else.
Translated automatically from Russian. View original