Непрофесіональний адміністратор,який залишив шістьох людей на вулиці. An unprofessional administrator who left six people on the street.

Terrible service at the hotel. We booked three rooms on 21.11. 22, to the question of whether a deposit is required - they answered no. They asked if a place had been reserved for us, the answer was yes. Our colleagues booked after us. 22.11. 22 we were called and told that our reservation was transferred to a completely different hotel, because they will not accommodate us, but our colleagues who called AFTER us. To the question WHY YES - they said that they do not look at the minutes of who called when. And they chose not us, but them, because they sent a deposit. Now think about whether to choose such a hotel, where the administrator will tell you "I think I did the right thing and did not let you down. " And when asked why they moved us, and not the people who booked after us - "I shouldn't blame you. " Shame on such a hotel, and above all on the administrator. Professionalism 0. Due to the frivolous attitude of the administrator, we now have to look for another hotel. Horror.