• traveled 1 year ago
Terrible service at the hotel. We booked three rooms on 21.11. 22, to the question of whether a deposit is required - they answered no. They asked if a place had been reserved for us, the answer was yes. Our colleagues booked after us. 22.11. 22 we were called and told that our reservation was transferred to a completely different hotel, because they will not accommodate us, but our colleagues who called AFTER us.
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Terrible service at the hotel. We booked three rooms on 21.11. 22, to the question of whether a deposit is required - they answered no. They asked if a place had been reserved for us, the answer was yes. Our colleagues booked after us. 22.11. 22 we were called and told that our reservation was transferred to a completely different hotel, because they will not accommodate us, but our colleagues who called AFTER us. To the question WHY YES - they said that they do not look at the minutes of who called when. And they chose not us, but them, because they sent a deposit. Now think about whether to choose such a hotel, where the administrator will tell you "I think I did the right thing and did not let you down. " And when asked why they moved us, and not the people who booked after us - "I shouldn't blame you. " Shame on such a hotel, and above all on the administrator. Professionalism 0. Due to the frivolous attitude of the administrator, we now have to look for another hotel. Horror.
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