The room is not clean, but the staff is not watched

Written: 8 june 2018
Travel time: 3 — 8 june 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 4.0
Cleanliness: 2.0
Food: 3.0
Amenities: 8.0
Single room for 480 UAH - there is air conditioning, everything else is standard. At this price it is very good.
To turn on the electricity in the room, you need to insert the card into a special unit. At the reception they do not warn about it, on the block of any inscription. The only way to settle down is to go to the front desk again.
Constant misunderstandings with the included breakfast. At first there were breakfasts on the menu, the waiting time was 20-40 minutes, and it was getting colder. Then we went to the buffet, and again the scrambled eggs are cold.
Settled in a poorly cleaned room, in the room ants, saw a cockroach. In 5 days, once normally removed after I complained. Other days, including after the complaint and normal cleaning, they did not vacuum or disinfect.
The complaint was as follows: I complained twice to the reception, each time an annoyed maid came and told me that she was doing everything right and would continue to do so.

I have never seen a maid come to make a remark to a guest, because there are complaints about her work. I have already complained about this at their contact address - replied the robot that communicates with me and that's it.
The feeling is that I stopped being interesting to the hotel at the very moment when I paid for the accommodation
Translated automatically from Ukrainian. View original
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