Жахливо!!! Terribly!!!

I want to leave my feedback on vacation.
Our vacation began with the fact that we waited 35 minutes at the reception desk to be accommodated in a room, there were two girls standing while one was escorting other settlers, and we waited for our turns, since it is a difficult road, this is not appropriate, there is a water cooler at the reception desk, who saved the situation as best he could. Arriving in the room, we lived in a 4-person room, the interior is not bad, but the room had a collapsed tile that was lying at the entrance, insects in the room in all corners, there were cockroaches, no terrace, 2 glasses and 2 bathrobes, thank you for taking into account that it will be our 4th, at our request we were given 2 other robes, one with rust stains and the other without a belt, there is no kettle or any dishes in the room.
Breakfast is a buffet, there is no choice, pasta that sticks together, buckwheat that looks as if it was cooked 5 days later, sausage and cheese are the cheapest, it doesn’t look too good either, there is a coffee machine at breakfast, the queue for which is approximately 10-15 people, i. e. "to have a quick breakfast" if you can't imagine your breakfast without coffee, it's not about Ksenia. Fruits and buns are sorted very quickly, there is not enough for everyone. Regarding the restaurant kitchen and "service"


The service is simply terrible, in order to eat you have to run uphill for the waiter to accept your order, the prices are unreasonably expensive, on the first evening we ordered Tarel with meat, which costs UAH 1.500 for 1.5 kg, of course we did not weigh it, although it would have been not bad, but in appearance there was nowhere near 1.
5 kg, it tastes good, we asked for a container to take with us, we didn’t get it, we put everything in a bag that we had, the first dishes were served in a dirty plate, on the first day we ordered borscht, it was served without croutons, on the next day with croutons, with croutons food in gazebos is a separate story, they have a plan for who to bring and who not, if you are lucky and you sit down from 14 to 20, you are lucky and maybe in about an hour a waiter will come to you, well, if you sat down in the gazebo at 21 located opposite there, their so-called "service" is not enough. We sat in the gazebo for 40 minutes, before that we went to the bar and asked to come to us, there was no answer, after that we went to the bar again, half-heartedly made an order for which we heard that the gazebo where we sat was also on reserve and people who reservists can come and create a scandal, and that they have a settlement of 170 people and the waiters do not have time.
But for all this, they charge another 5% for the service that we simply did not receive.
These are the problems of the settlers that you cannot recruit enough staff to ensure the normal operation of the complex, I, a person on vacation, do not care what happens in the middle of the restaurant, my boyfriend ordered mashed potatoes, he was simply brought new potatoes, to the phrase "I ordered puree" we heard a simple answer "No", that is, it is not even possible to ask and say that something is not available, they just brought us something else, like "we don't care what you ordered, eat what is available"

The next day, we decided to try the filet mignon, as we were surprised by the cheap price, at first we were surprised by the fact that the degree of roasting was not specified, very strange for veal, but in the end it turned out to be pork?????????????? ? ?????????????????????
Yakkk, in Ksenia they don't know what filet mignon is, and besides, the menu didn't say that it's pork meat, when I asked what the difference was between shish kebab, they told me that the meat was steamed, although it had crust from a frying pan or grill.
No one even remembered about cleaning the room for 3 days to ask for toilet paper, when I found the maid I was told to ask at the reception.
The only thing I liked was the administrator Anya, who tried to save the situation during dinner, and during the full steam of her staff, she remained kind and friendly.
Wi-Fi, as mentioned in the entire territory, almost does not work, both with communication and with the Internet, this is a solid problem.
We went on a catamaran, this man, without dictating the rules to us, when we took turns to launch from him, exactly one by one, started shouting at us from the pier that we were doing something wrong, that we were all going to launch together, that we were filling his catamaran with water, and there is still a lot of non-cultural vocabulary in your address.
We were told that we can order pizza until 7:00 p. m. , we never ordered it because we arrived at 6:45 p. m. , and other people say that they won't prepare all the pizzas anymore "Well, you understand, people also need to rest" seriously? So people may first work to make their vacation comfortable, after such impressions the vacation was spoiled.
On the plus side, there are beautiful views, which is not Ksenia's credit
Hot water and hairdryer in the room.