We decided to celebrate our wedding anniversary with our husband and children with beautiful views and unforgettable experiences. But it didn't happen as expected...We arrived a little early to have time to enjoy ourselves. At the reception, they said that check-in is only from 2:00 p. m. and they will not be able to accommodate us earlier.
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We decided to celebrate our wedding anniversary with our husband and children with beautiful views and unforgettable experiences. But it didn't happen as expected...We arrived a little early to have time to enjoy ourselves. At the reception, they said that check-in is only from 2:00 p. m. and they will not be able to accommodate us earlier. Because you have to clean up. We waited a tired 2 hours for them to clean up. Room for 4 for 2200 hryvnias. And finally we took our things and ran to the room. We have never seen such horror from cleaning!! ! Only the bedding was changed. The carpet on the floor was so dirty, covered in mud. The administrator was called and after showing all the dirt, she called the cleaner. But with a displeased face, like what do they want from her? ? We insisted that the dirty carpet be taken away altogether. There is no point in taking off, because the fields are muddy. In the toilet, the door does not close, there is no cosmetics. But that's not all! While the carpet was being taken out, the front door was broken and nothing was said to us.
Just left the keys in the door which was open while we bathed. The door was replaced for us when we returned and called the administrator again.
Nutrition is a separate component. It's just not there! ! The buffet in the morning is the cheapest sausage and cheese, which the cats didn't even eat. In the evening, you have to wait a long time to order food. There is no menu, zero assortment. But that's not what we came for! ! Unforgettable scenery...On Saturday at 8:00 a. m. , the children and the boys ran to the pools while it was still not very hot. But everything is not so simple!! ! The man in charge of the sunbeds rudely explained that they were open from 10:00. Lie down on a pebble and wait for an opening. For a minute, four of us, 100 hryvnias for a deck chair. Neither my requests, nor the fact that we came for 2 days to splash in the water, did not work. Call the administrator again and explain that we just want to lie down and enjoy ourselves for our money. But, the icing on the cake was waiting for us when we went to the Dniester pier. This is a quest at all!!
Go to the pier And don't break anything and don't injure yourself. Because during those gorgeous 2 days that we were there, three people fell and got into a fight. The road to the pier is covered with planks that wobble and have large holes. But the safety of vacationers is not a priority of "Ksenia".
Managers of this hotel should think about:
- cleanliness
- food
- security
People come to you from afar to relax, but they are dissatisfied with everything. One thing saves - it is the Dniester and nature. But this is to your credit, so think about how to change, because you will lose your customers. Like us, never come here again!! !
Just left the keys in the door which was open while we bathed. The door was replaced for us when we returned and called the administrator again.
Nutrition is a separate component. It's just not there! ! The buffet in the morning is the cheapest sausage and cheese, which the cats didn't even eat. In the evening, you have to wait a long time to order food. There is no menu, zero assortment. But that's not what we came for! ! Unforgettable scenery...On Saturday at 8:00 a. m. , the children and the boys ran to the pools while it was still not very hot. But everything is not so simple!! ! The man in charge of the sunbeds rudely explained that they were open from 10:00. Lie down on a pebble and wait for an opening. For a minute, four of us, 100 hryvnias for a deck chair. Neither my requests, nor the fact that we came for 2 days to splash in the water, did not work. Call the administrator again and explain that we just want to lie down and enjoy ourselves for our money. But, the icing on the cake was waiting for us when we went to the Dniester pier. This is a quest at all!!
Go to the pier And don't break anything and don't injure yourself. Because during those gorgeous 2 days that we were there, three people fell and got into a fight. The road to the pier is covered with planks that wobble and have large holes. But the safety of vacationers is not a priority of "Ksenia".
Managers of this hotel should think about:
- cleanliness
- food
- security
People come to you from afar to relax, but they are dissatisfied with everything. One thing saves - it is the Dniester and nature. But this is to your credit, so think about how to change, because you will lose your customers. Like us, never come here again!! !
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• 10
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I want to leave my feedback on vacation. Our vacation began with the fact that we waited 35 minutes at the reception desk to be accommodated in a room, there were two girls standing while one was escorting other settlers, and we waited for our turns, since it is a difficult road, this is not appropriate, there is a water cooler at the reception desk, who saved the situation as best he could.
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I want to leave my feedback on vacation.
Our vacation began with the fact that we waited 35 minutes at the reception desk to be accommodated in a room, there were two girls standing while one was escorting other settlers, and we waited for our turns, since it is a difficult road, this is not appropriate, there is a water cooler at the reception desk, who saved the situation as best he could. Arriving in the room, we lived in a 4-person room, the interior is not bad, but the room had a collapsed tile that was lying at the entrance, insects in the room in all corners, there were cockroaches, no terrace, 2 glasses and 2 bathrobes, thank you for taking into account that it will be our 4th, at our request we were given 2 other robes, one with rust stains and the other without a belt, there is no kettle or any dishes in the room.
Breakfast is a buffet, there is no choice, pasta that sticks together, buckwheat that looks as if it was cooked 5 days later, sausage and cheese are the cheapest, it doesn’t look too good either, there is a coffee machine at breakfast, the queue for which is approximately 10-15 people, i. e. "to have a quick breakfast" if you can't imagine your breakfast without coffee, it's not about Ksenia. Fruits and buns are sorted very quickly, there is not enough for everyone. Regarding the restaurant kitchen and "service"
The service is simply terrible, in order to eat you have to run uphill for the waiter to accept your order, the prices are unreasonably expensive, on the first evening we ordered Tarel with meat, which costs UAH 1.500 for 1.5 kg, of course we did not weigh it, although it would have been not bad, but in appearance there was nowhere near 1.
5 kg, it tastes good, we asked for a container to take with us, we didn’t get it, we put everything in a bag that we had, the first dishes were served in a dirty plate, on the first day we ordered borscht, it was served without croutons, on the next day with croutons, with croutons food in gazebos is a separate story, they have a plan for who to bring and who not, if you are lucky and you sit down from 14 to 20, you are lucky and maybe in about an hour a waiter will come to you, well, if you sat down in the gazebo at 21 located opposite there, their so-called "service" is not enough. We sat in the gazebo for 40 minutes, before that we went to the bar and asked to come to us, there was no answer, after that we went to the bar again, half-heartedly made an order for which we heard that the gazebo where we sat was also on reserve and people who reservists can come and create a scandal, and that they have a settlement of 170 people and the waiters do not have time.
But for all this, they charge another 5% for the service that we simply did not receive.
These are the problems of the settlers that you cannot recruit enough staff to ensure the normal operation of the complex, I, a person on vacation, do not care what happens in the middle of the restaurant, my boyfriend ordered mashed potatoes, he was simply brought new potatoes, to the phrase "I ordered puree" we heard a simple answer "No", that is, it is not even possible to ask and say that something is not available, they just brought us something else, like "we don't care what you ordered, eat what is available"
The next day, we decided to try the filet mignon, as we were surprised by the cheap price, at first we were surprised by the fact that the degree of roasting was not specified, very strange for veal, but in the end it turned out to be pork?????????????? ? ?????????????????????
Yakkk, in Ksenia they don't know what filet mignon is, and besides, the menu didn't say that it's pork meat, when I asked what the difference was between shish kebab, they told me that the meat was steamed, although it had crust from a frying pan or grill.
No one even remembered about cleaning the room for 3 days to ask for toilet paper, when I found the maid I was told to ask at the reception.
The only thing I liked was the administrator Anya, who tried to save the situation during dinner, and during the full steam of her staff, she remained kind and friendly.
Wi-Fi, as mentioned in the entire territory, almost does not work, both with communication and with the Internet, this is a solid problem.
We went on a catamaran, this man, without dictating the rules to us, when we took turns to launch from him, exactly one by one, started shouting at us from the pier that we were doing something wrong, that we were all going to launch together, that we were filling his catamaran with water, and there is still a lot of non-cultural vocabulary in your address.
We were told that we can order pizza until 7:00 p. m. , we never ordered it because we arrived at 6:45 p. m. , and other people say that they won't prepare all the pizzas anymore "Well, you understand, people also need to rest" seriously? So people may first work to make their vacation comfortable, after such impressions the vacation was spoiled.
On the plus side, there are beautiful views, which is not Ksenia's credit
Hot water and hairdryer in the room.
Our vacation began with the fact that we waited 35 minutes at the reception desk to be accommodated in a room, there were two girls standing while one was escorting other settlers, and we waited for our turns, since it is a difficult road, this is not appropriate, there is a water cooler at the reception desk, who saved the situation as best he could. Arriving in the room, we lived in a 4-person room, the interior is not bad, but the room had a collapsed tile that was lying at the entrance, insects in the room in all corners, there were cockroaches, no terrace, 2 glasses and 2 bathrobes, thank you for taking into account that it will be our 4th, at our request we were given 2 other robes, one with rust stains and the other without a belt, there is no kettle or any dishes in the room.
Breakfast is a buffet, there is no choice, pasta that sticks together, buckwheat that looks as if it was cooked 5 days later, sausage and cheese are the cheapest, it doesn’t look too good either, there is a coffee machine at breakfast, the queue for which is approximately 10-15 people, i. e. "to have a quick breakfast" if you can't imagine your breakfast without coffee, it's not about Ksenia. Fruits and buns are sorted very quickly, there is not enough for everyone. Regarding the restaurant kitchen and "service"
The service is simply terrible, in order to eat you have to run uphill for the waiter to accept your order, the prices are unreasonably expensive, on the first evening we ordered Tarel with meat, which costs UAH 1.500 for 1.5 kg, of course we did not weigh it, although it would have been not bad, but in appearance there was nowhere near 1.
5 kg, it tastes good, we asked for a container to take with us, we didn’t get it, we put everything in a bag that we had, the first dishes were served in a dirty plate, on the first day we ordered borscht, it was served without croutons, on the next day with croutons, with croutons food in gazebos is a separate story, they have a plan for who to bring and who not, if you are lucky and you sit down from 14 to 20, you are lucky and maybe in about an hour a waiter will come to you, well, if you sat down in the gazebo at 21 located opposite there, their so-called "service" is not enough. We sat in the gazebo for 40 minutes, before that we went to the bar and asked to come to us, there was no answer, after that we went to the bar again, half-heartedly made an order for which we heard that the gazebo where we sat was also on reserve and people who reservists can come and create a scandal, and that they have a settlement of 170 people and the waiters do not have time.
But for all this, they charge another 5% for the service that we simply did not receive.
These are the problems of the settlers that you cannot recruit enough staff to ensure the normal operation of the complex, I, a person on vacation, do not care what happens in the middle of the restaurant, my boyfriend ordered mashed potatoes, he was simply brought new potatoes, to the phrase "I ordered puree" we heard a simple answer "No", that is, it is not even possible to ask and say that something is not available, they just brought us something else, like "we don't care what you ordered, eat what is available"
The next day, we decided to try the filet mignon, as we were surprised by the cheap price, at first we were surprised by the fact that the degree of roasting was not specified, very strange for veal, but in the end it turned out to be pork?????????????? ? ?????????????????????
Yakkk, in Ksenia they don't know what filet mignon is, and besides, the menu didn't say that it's pork meat, when I asked what the difference was between shish kebab, they told me that the meat was steamed, although it had crust from a frying pan or grill.
No one even remembered about cleaning the room for 3 days to ask for toilet paper, when I found the maid I was told to ask at the reception.
The only thing I liked was the administrator Anya, who tried to save the situation during dinner, and during the full steam of her staff, she remained kind and friendly.
Wi-Fi, as mentioned in the entire territory, almost does not work, both with communication and with the Internet, this is a solid problem.
We went on a catamaran, this man, without dictating the rules to us, when we took turns to launch from him, exactly one by one, started shouting at us from the pier that we were doing something wrong, that we were all going to launch together, that we were filling his catamaran with water, and there is still a lot of non-cultural vocabulary in your address.
We were told that we can order pizza until 7:00 p. m. , we never ordered it because we arrived at 6:45 p. m. , and other people say that they won't prepare all the pizzas anymore "Well, you understand, people also need to rest" seriously? So people may first work to make their vacation comfortable, after such impressions the vacation was spoiled.
On the plus side, there are beautiful views, which is not Ksenia's credit
Hot water and hairdryer in the room.
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• 6
The only good thing is the incredible nature. Everything else is fear. In four days they never cleaned. Paid for a two-room room (since three children) 2250, which includes only breakfast, the rooms are small. In the pool, as it turned out, paid sunbeds ! ! 100 грн. one. If you don't want to, sit on the pavement.
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The only good thing is the incredible nature. Everything else is fear. In four days they never cleaned. Paid for a two-room room (since three children) 2250, which includes only breakfast, the rooms are small. In the pool, as it turned out, paid sunbeds ! ! 100 грн. one. If you don't want to, sit on the pavement. No breakfasts. Restaurant - shock. Before we made the chicken fillet, we just thawed it. The waiter said this personally when we asked why he had been preparing for so long. I honestly want to cry on our service. Nature itself gives us the opportunity to earn, but honestly and faithfully. But no, our people are just money, money, money !! !
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• 12
Unfortunately, the long-awaited vacation started with this hotel and we were disappointed. The hotel is overcrowded, the food is absolutely tasteless, the air conditioning did not work, wi-fi is missing, and mobile connection is still to be found. We decided to leave the hotel in advance, having previously agreed with the administrator to return the money for two days, but the money was not returned! The third week of waiting, my calls are simply blocked, no one answers the sheet.
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Unfortunately, the long-awaited vacation started with this hotel and we were disappointed. The hotel is overcrowded, the food is absolutely tasteless, the air conditioning did not work, wi-fi is missing, and mobile connection is still to be found. We decided to leave the hotel in advance, having previously agreed with the administrator to return the money for two days, but the money was not returned! The third week of waiting, my calls are simply blocked, no one answers the sheet.
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• 10
There is no soundproofing in the hotel. Very dirty and not cleaned. The administration doesn't care. This applies to gazebos, pools and vats. The gazebo where the barbecue grill is turned into a toilet. Urine stinks very strongly. The river around the hotel is very dirty, it floats a lot of plastic bottles, bags.
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There is no soundproofing in the hotel. Very dirty and not cleaned. The administration doesn't care. This applies to gazebos, pools and vats. The gazebo where the barbecue grill is turned into a toilet. Urine stinks very strongly. The river around the hotel is very dirty, it floats a lot of plastic bottles, bags.
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• 12
I would not recommend anyone to visit this hotel and here is why: - Zero service. We didn’t have hot water when we settled in, we went to the reception 3 times and no one thought that we had a problem, they accepted new people and calls, more money is important, not their investment in service improvements! - everything is STUPIDLY PAID! Shampura, gazebo 300 UAH FOR WHAT??? ? there is nothing there but a table and a bench.
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I would not recommend anyone to visit this hotel and here is why:
- Zero service. We didn’t have hot water when we settled in, we went to the reception 3 times and no one thought that we had a problem, they accepted new people and calls, more money is important, not their investment in service improvements!
- everything is STUPIDLY PAID! Shampura, gazebo 300 UAH FOR WHAT??? ? there is nothing there but a table and a bench. This is AWESOME! They even wanted to sell salt! The ship is paid still okay.
- the territory is not cleaned, it is dirty near the reservoir, everything is overgrown!
- the rooms are like in a DUNK, there are no windows, it's cold and not comfortable.
- no electric kettle
- uncomfortable beds. and they are not double, but separate and attached to each other, which is quite strange for such a hotel!!!
- lack of air conditioning
- very small bathroom
- breakfast is terrible. Plates at the feet where all hotel guests pass. The food is not low quality.
- beauty smoke detectors
- shower faucet broken
Everything is in DIFFERENT CONDITION!
- Zero service. We didn’t have hot water when we settled in, we went to the reception 3 times and no one thought that we had a problem, they accepted new people and calls, more money is important, not their investment in service improvements!
- everything is STUPIDLY PAID! Shampura, gazebo 300 UAH FOR WHAT??? ? there is nothing there but a table and a bench. This is AWESOME! They even wanted to sell salt! The ship is paid still okay.
- the territory is not cleaned, it is dirty near the reservoir, everything is overgrown!
- the rooms are like in a DUNK, there are no windows, it's cold and not comfortable.
- no electric kettle
- uncomfortable beds. and they are not double, but separate and attached to each other, which is quite strange for such a hotel!!!
- lack of air conditioning
- very small bathroom
- breakfast is terrible. Plates at the feet where all hotel guests pass. The food is not low quality.
- beauty smoke detectors
- shower faucet broken
Everything is in DIFFERENT CONDITION!
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• 12
• traveled 6 years ago
There is no road to the hotel - off-road. Arrived at 14.00 the room was not ready, asked to wait. We waited for 1 year, went to the room, and it has not even begun to clean. Another 15 minutes fit the cleaner. The room turned out to be a dark pantry with the smell of chlorine, and this despite paying for improvements.
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There is no road to the hotel - off-road. Arrived at 14.00 the room was not ready, asked to wait. We waited for 1 year, went to the room, and it has not even begun to clean. Another 15 minutes fit the cleaner. The room turned out to be a dark pantry with the smell of chlorine, and this despite paying for improvements. Swallows settled in the corner of the window, so the window from top to bottom hung ...not on the windowsill a mountain of manure. The sockets fall off. "Double" bed from two firm mattresses. Blankets obist. . on and with brown spots. Peel a squash, grate it and squeeze the juice. The bathroom is dark, small, dirty. The toilet is not screwed swaying you can fall. About the air conditioner and hair dryer here have not even heard (or in the suite for 950). But when we returned the next day from breakfast, and the room can not smell the sewer, we could not stand, took the money and ran away. The beautiful nature is spectacular and the area is beautiful
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• 25
• traveled 6 years ago
I read reviews for more than six months and understand that nothing has changed in the hotel)) Indeed, it seems that the staff, as they say, "takes" visitors, only the external entourage. Yes, the nature there is incredible, it's a grace - to start the morning drinking coffee by the river, admiring the gorgeous scenery, But .
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I read reviews for more than six months and understand that nothing has changed in the hotel)) Indeed, it seems that the staff, as they say, "takes" visitors, only the external entourage. Yes, the nature there is incredible, it's a grace - to start the morning drinking coffee by the river, admiring the gorgeous scenery, But ...when you remember that you had to spend the night in a room where there is no soundproofing, some did not even have a TV without a curtain, then run to look for a hair dryer, because it turned out to be an incredible luxury, and not everyone is destined to have such a really necessary thing in the room ...then the desire to come here no longer arises. And of course another aspect - the staff, who are probably not very interested in making people want to come back here more than once, even despite the wonderful road to the hotel))
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• 39
They chose this hotel because they knew about the extraordinary beautiful nature nearby. The hotel is neglected by staff who do not clean the rooms, and if you clean it only when you poke your finger. There are no dumps on the bathing pier, respectively, vacationers, cigarette remnants, beer cans just stored in the corners, for three days I did not see anyone remove all the dirt.
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They chose this hotel because they knew about the extraordinary beautiful nature nearby. The hotel is neglected by staff who do not clean the rooms, and if you clean it only when you poke your finger. There are no dumps on the bathing pier, respectively, vacationers, cigarette remnants, beer cans just stored in the corners, for three days I did not see anyone remove all the dirt. The summer terrace of the restaurant, the terrarium for spiders, one of the waiters said it was their pets. The owners of the institution think only about profit, and in no case about reputation. This hotel is proud of its gazebos. If you recommend a hotel, then only for a day, without settling in a cell. I address to the owner: - MRS. XENIA, visit establishment, and walk on numbers, territory.
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• 31
• traveled 7 years ago
I do not particularly like to write reviews and especially negative ones. On the positive side only landscapes. If you decide to go on vacation to Bakota in the complex "Xenia" do not be lazy and read the reviews well, they can not be deleted. We went: 1. The road is 10 km from Kamianets-Podilskyi, well, in a word, it is not there.
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I do not particularly like to write reviews and especially negative ones.
On the positive side only landscapes.
If you decide to go on vacation to Bakota in the complex "Xenia" do not be lazy and read the reviews well, they can not be deleted.
We went:
1. The road is 10 km from Kamianets-Podilskyi, well, in a word, it is not there. No problem, we thought.
2. They wanted a suite - no, they took a junior suite, in short, after the collapse of the Soviet Union, some adjustments were made such as LCD TV, everything else is a scoop. Without windows, dirty, spiders build nests all over the ceiling. Were in a very slight shock, because the price level and rooms are completely out of common sense.
3. Since we left in the morning and there was a child with us, we decided to visit the restaurant to eat. And here began the most interesting. Prices from Ashkvarna, but I would not say a bad thing if these prices corresponded to the service, as well as would leave a tip, as it should be.
You need to bring your own utensils and tableware. Wait for the waiter for 10-20 minutes, wait for the order for 90 minutes, and then after talking to the image administrator, because the restaurant administrator is not on site. After seeing and hygiene, I decided not to eat my long-awaited order, somehow in a hurry. The waiters do not strain their ass, include in the service of which there is no certain amount, and they and the owner of this course of events is quite satisfied, because after reading the reviews for several years, nothing changes.
4. After walking through the territory and looking at all this, deciding not to try your luck, and leaving this institution, although here we had to rest for 2 days, as they say comfort and positive mood is more expensive than money.
Q. If you want a boat trip, gather 10 people or pay for all, I would not mind, but the level of service is clearly not common sense.
On the positive side only landscapes.
If you decide to go on vacation to Bakota in the complex "Xenia" do not be lazy and read the reviews well, they can not be deleted.
We went:
1. The road is 10 km from Kamianets-Podilskyi, well, in a word, it is not there. No problem, we thought.
2. They wanted a suite - no, they took a junior suite, in short, after the collapse of the Soviet Union, some adjustments were made such as LCD TV, everything else is a scoop. Without windows, dirty, spiders build nests all over the ceiling. Were in a very slight shock, because the price level and rooms are completely out of common sense.
3. Since we left in the morning and there was a child with us, we decided to visit the restaurant to eat. And here began the most interesting. Prices from Ashkvarna, but I would not say a bad thing if these prices corresponded to the service, as well as would leave a tip, as it should be.
You need to bring your own utensils and tableware. Wait for the waiter for 10-20 minutes, wait for the order for 90 minutes, and then after talking to the image administrator, because the restaurant administrator is not on site. After seeing and hygiene, I decided not to eat my long-awaited order, somehow in a hurry. The waiters do not strain their ass, include in the service of which there is no certain amount, and they and the owner of this course of events is quite satisfied, because after reading the reviews for several years, nothing changes.
4. After walking through the territory and looking at all this, deciding not to try your luck, and leaving this institution, although here we had to rest for 2 days, as they say comfort and positive mood is more expensive than money.
Q. If you want a boat trip, gather 10 people or pay for all, I would not mind, but the level of service is clearly not common sense.
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