Отвратительный готель и сервис. Мнение о персонале- какие-то мелкие мешенники. Terrible hotel and service. Opinion about the staff - some petty crooks.

Terrible hotel and service. Opinion about the staff - some petty crooks. Settled on the first floor in a room, as it turned out later, double and at the same time single (understand this as you want). In a double, this is because they can accommodate two people, in a single, because the room is for one. Towels for the second person were completely absent, they were provided to us only late at night, after waking up the supply manager, after a scandal and a request to return the money for the room. The room is considered single comfortable, since the size of the bed is 140 cm wide. It can be possible for two to fit on such a bed, but to sleep.... They also provided one blanket. At the time of booking there were several available rooms, at the time of arrival - not a single free room for relocation. Why was the staff so deceived, because they, like no one else, know about all the features of the hotel. There are no mosquito nets on the windows and there are no raptors in the rooms. They were not even provided upon request, when I demanded them at the reception in the morning. After a sleepless night, I attended a one-day seminar, for which I came to Kyiv, literally slept through all the lectures, I consider my visit to be fruitless, and the hotel that provides such services is simply disgusting. Guests must use the quality services of the hotel, the staff must be qualified and ready for any requirement of the guests. I strongly advise management to write service standards for their staff. For my part, I will help with a statement to the sanitary service - the hotel management should have an idea about the area of ​ ​ u200bu200bdouble rooms and the size of the beds, as well as how to deal with mosquitoes in the summer.