I want as many people as possible to read this review and not stop here.
Terrible service! , booked a hotel room with spa treatments, or rather received a gift certificate from friends on a certain date for two, but, unfortunately, our plans have changed, we wanted to postpone the order - some other day. They were called back - they said they would call in 10 minutes. but there was no call. We waited for 2 hours, dialed them again, the girl answered on the phone that there was no boss, how to appear immediately called back. In the end, the next day we received the answer (and only because we recruited them again) that nothing can be changed! ! ! ! ! ! ! how is it that a trip abroad where a visa needs to be obtained? it's just a number and some one service.
In this case, there should be options for resolving this situation, and service personnel should be polite. "Cut loot" and do not think about customers.
I think we are not the only ones who could have such a situation. it's not something extraordinary to postpone a date. I advise you to bypass this hotel if you do not want to just waste money.
Terrible service! , booked a hotel room with spa treatments, or rather received a gift certificate from friends on a certain date for two, but, unfortunately, our plans have changed, we wanted to postpone the order - some other day. They were called back - they said they would call in 10 minutes. but there was no call. We waited for 2 hours, dialed them again, the girl answered on the phone that there was no boss, how to appear immediately called back. In the end, the next day we received the answer (and only because we recruited them again) that nothing can be changed! ! ! ! ! ! ! how is it that a trip abroad where a visa needs to be obtained? it's just a number and some one service.
In this case, there should be options for resolving this situation, and service personnel should be polite. "Cut loot" and do not think about customers.
I think we are not the only ones who could have such a situation. it's not something extraordinary to postpone a date. I advise you to bypass this hotel if you do not want to just waste money.
Translated automatically from Ukrainian. View original
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