Absolutely do not recommend!!!!!

Written: 16 december 2017
Travel time: 7 — 8 july 2017
I have never met a more terrible and problematic "hotel" until today! We paid for the most expensive room for a day, because in this hotel there is no such thing as "early check-in"! Immediately drew attention to the fact that guests check in at night, but the administrator immediately clarified that the room should be taken for a day. OK. Checked for parking. The "guarded parking" promised on the site and by phone is nothing more than the shoulders on the road along the street, which, apparently by pure chance, fall within the range of the surveillance camera. So. . . Promised overnight stay. . . Guests who arrived at the paid hotel were met by a locked gate and a sign with a telephone number. . . Having dialed the administrator, they heard the answer that there was no one there, wait, they hung up. . . We had to wait a good 30 minutes! At night!!! Under a locked gate!!! The administrator did not see anything wrong with such an expectation, since she believes that their street is quiet, well lit by lanterns. . . The guests obviously will not share such calmness. . . Upon arrival, the administration offered to take us to the paid guarded parking lot by car to the parking lot and bring it back. . . Is it 100 meters to the "closed paid parking" as stated on the website? In general, there was no desire to settle in such a "homely cozy hotel" and will not arise in the future. We are not talking about a refund, the administration refused, offering a chic option to come to them again and feel once again all the delights of service and home comfort, and referring to the fact that we did not warn in advance !!!! about our arrival, and, as it turned out, if we were decent (in remembrance of the administration of this hotel) and warned at night from the train about our arrival, we would definitely be met free of charge!!!! transfer. Yes, another lie about a free transfer was easily checked on their website in the "Services for an additional fee" section. It's strange, because they charge a transfer. In general, I categorically do not advise you to stay in Rukavichka if you do not want to spoil your mood and wait under the gate on a beautifully lit night street in a quiet area of ​ ​ ​ ​ the city! STRONGLY DO NOT RECOMMEND!
Translated automatically from Russian. View original