Место с прекрасным потенциалом, но с отсутствием хозяйского подхода A place with great potential but lack of a host approach

Came to this place by accident. Our company celebrated a New Year's corporate party there. I read reviews beforehand - in all honesty - not very positive, so I didn’t expect anything special from this trip. But our business is small, to go - so go. Booked several different rooms for our team. The girls and I got a duplex room, it's just some kind of fairy tale. Huge wall-to-wall panoramic window to the lake and pines. You open your eyes in the morning, and in front of you is such beauty. Incredibly simple.
The room is huge - a living room with sofa chairs and a kitchenette, a mini-bar, a small capsule coffee machine, 2 bedrooms, 2 bathrooms. Due to the fact that the number is two-level - high ceilings in the room. Crazy feeling of space! The four of us lived there with the girls)) There were no queues for the bathroom) The room has everything you need for life - clean snow-white towels, soft bathrobes, slippers, cosmetics... The room is warm, comfortable, there were no comments on ventilation. When we settled in, we found a compliment from the establishment in the living room - a vase of fruit (citrus fruits, grapes), a package of macaroons, chocolate and a bottle of champagne with a branded hotel label. Very nice.
We visited the SPA, spent five hours there and didn’t even get bored. Sauna, hammam, swimming pool, jacuzzi... I liked it, although it seemed that there were too many people. In the middle of winter, the best pastime, of course. Some of us went for massages, but this and other beauty treatments had to be booked in advance at the time of booking. Deciding on arrival, as I understand it, is not always possible and there may be overlays.

Our banquet was in a separate room. There was a lot of food and everything was very tasty. They have several variations of the standard banquet menu for events of various sizes. We ordered in advance and the most modest, but for you to understand, even in this situation there were 4 courses. Everything is delicious, really. I remember now and I understand that I would not refuse to repeat it. And for dessert there was panna cotta with raspberries beyond praise. The bed is comfortable, I felt like a queen. In the morning I drank coffee in the room (then at check-out I was asked for 40 UAH for it), admiring the landscape through the panoramic window.
Then there was breakfast. I had to go to a separate building. Breakfast buffet. The choice is large. Of course, I haven’t tried everything, but from what I have experienced, I recommend cheesecakes and frittata. I also took fruit, the choice was wide, there was even a fresh pineapple. I sat smiling and thinking about when was the last time I had slices of fresh pineapple for breakfast) The coffee is good. The girls praised cutlets and soup (after the festive libations, it was a success with many guests).
The service is unobtrusive throughout the complex. It’s probably not bad if during your short stay you didn’t encounter any problematic moments when you might need the help of staff. But, probably, the fact that the service is unobtrusive is not very good if you need to solve some urgent issue, order additional services, or something else.
The rooms are located in different buildings, and if you have never been here before, it can be difficult to navigate. When we asked how to get to our building, one of the company's employees simply waved his hand somewhere in the distance. I did not feel any kind of warm friendly attitude from the staff either at the entrance or at the exit. And they could at least out of politeness demonstrate that they are glad to dear guests. With their prices for all guests, they are really expensive)
And despite everything, we had a wonderful weekend. And the place itself is very, very photogenic.