I booked 3 houses for a gift for the head and her family. It is very important that the houses are nearby (logically! ). On my request to settle them be sure to be nearby, I was told that they could not guarantee this. Allegedly, their system distributes the resettlement randomly. Sorry! If this is your system, why haven't you set it up yet so that this is possible? I also showed how exactly you need to resettle guests.
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I booked 3 houses for a gift for the head and her family. It is very important that the houses are nearby (logically! ). On my request to settle them be sure to be nearby, I was told that they could not guarantee this. Allegedly, their system distributes the resettlement randomly. Sorry! If this is your system, why haven't you set it up yet so that this is possible? I also showed how exactly you need to resettle guests. A child of 5 years old must live with his grandmother in the house. They wrote to me 3 times that the child will live with his parents. Hello, are you out of your mind? Maybe it's the guests who decide where to put their child? At the request to provide a cradle for a 1.5-year-old child, they wrote that they would note the wish, but they did not promise that it would be. The feeling is that the Verkholys have already become so snickering that they don’t really care if you come to them or not, because a lot of people will come instead of you. I think that for 7 thousand per house per day, the service should be at the highest level! If you do not know what and how to do, how to communicate with guests - hire professionals who will teach you!
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Completely agree with all the latest reviews. The place is beautiful, pine forest, heated outdoor pools. But the service is not what he wants, but requires the best. It seems that the owners have long ago thrown off management to hired management, who also do not care. We lived in chalet number 4, a three-bedroom villa with a pool and a jacuzzi on the street, our own territory.
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Completely agree with all the latest reviews. The place is beautiful, pine forest, heated outdoor pools. But the service is not what he wants, but requires the best. It seems that the owners have long ago thrown off management to hired management, who also do not care.
We lived in chalet number 4, a three-bedroom villa with a pool and a jacuzzi on the street, our own territory. Everything is fine until there is a need for a service : )
1. You can call the reception at least 15 times and ask for additional. a blanket, but until you yourself go there and ask in person - they won’t bring you.
2. I only managed to persuade the third waiter to clear the table.
3. Milk for cereal is taken out only in the amount of 0.5 liters for all guests. When it ends, you need to wait 40 minutes until "it warms up" (according to the staff). And so every morning!
4. But when they do bring milk, the cereal is already over : ) And another 25 minutes of waiting.
The restaurant is overpriced. Borscht - 280 UAH, for example. Portions are small.
We lived in chalet number 4, a three-bedroom villa with a pool and a jacuzzi on the street, our own territory. Everything is fine until there is a need for a service : )
1. You can call the reception at least 15 times and ask for additional. a blanket, but until you yourself go there and ask in person - they won’t bring you.
2. I only managed to persuade the third waiter to clear the table.
3. Milk for cereal is taken out only in the amount of 0.5 liters for all guests. When it ends, you need to wait 40 minutes until "it warms up" (according to the staff). And so every morning!
4. But when they do bring milk, the cereal is already over : ) And another 25 minutes of waiting.
The restaurant is overpriced. Borscht - 280 UAH, for example. Portions are small.
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I don't understand why there are so many good reviews on booking. com. Particularly striking people praising the service. I decided to leave a review here because I booked and paid for the hotel on the official website. In general, of course, there is nothing terrible, but the overall picture is assembled from the little things.
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I don't understand why there are so many good reviews on booking. com. Particularly striking people praising the service.
I decided to leave a review here because I booked and paid for the hotel on the official website.
In general, of course, there is nothing terrible, but the overall picture is assembled from the little things. These little things started from the moment of booking.
Have you made an order and paid 100% of your stay? Do you think tomorrow they will call you and say that they are waiting for you? Or even write a letter? No.
Finally, a few days later, my wife called and said that we had a small child, I don’t know if it was necessary to do this...
We arrived, there is very beautiful nature around us, around us are the remains of a pine forest that remained after hotel complexes, swimming pools, restaurants and several dozen houses.
Many praise the smells, yes, sometimes there was a smell of pine needles, the rest of the time
there were other smells:
* The smell of rotting roofing felts from their pool in the middle, or from the cesspools of what kind of SPA
* On the second day, the smell subsided, but smoke appeared, their own boiler houses filled the entire park with smoke, on the second floor with the windows closed, we woke up with the smell of carbon monoxide.
Number:
We had a junior suite. There is only one trash can - located in the toilet. I tried to turn on the ventilation for the first day, it turned out that it was simply not transferred to the desired mode somewhere after the winter. Do you think someone apologized?
The bed is large, it seems that there is some kind of moisture-resistant coating under the sheet. It's like sleeping on a salafone oilcloth. Blankets are narrow, heavy and cold. It was cold at night. They yearned for a homely soft bed with rustling warm and light blankets.
We are in a transitional period, after winter. They did repair work, painted the area under the window, it smelled of paint.
Food:
Breakfast buffet is all good. The only downside is that you can't get there with a stroller.
The rest of the time we ate at the restaurant. Portions are very small. We ordered Ukrainian borscht, asked to pour it into two plates. After an argument with the waitress who still insisted on two spoons rather than plates, she said - there is too little, it will be at the bottom. And yes, it looked like a saucer.
The salads were all cold, small and not tasty. Especially with shrimp, half-cooked ice-cold shrimp dumped on some kind of jelly layer with cold avocado.
The only thing I liked was the meat in the josper, although there were problems there, the second time it was different, with blood, they fried it.
In general, the reaction of the attendants to any complaints is another indicator. Are you leaving the SPA? Hand over the towel, no, right at the counter, throw the towel and bathrobe into the bucket for everyone to see. There's enough of that kind of rubbish out there.
Once ordered to the room, they forgot to bring a salad. They didn’t ask when to pick up the dirty dishes, they never took them away, we took them out to the balcony.
When we checked out, we were not asked if we enjoyed our stay.
I really do not recommend.
I decided to leave a review here because I booked and paid for the hotel on the official website.
In general, of course, there is nothing terrible, but the overall picture is assembled from the little things. These little things started from the moment of booking.
Have you made an order and paid 100% of your stay? Do you think tomorrow they will call you and say that they are waiting for you? Or even write a letter? No.
Finally, a few days later, my wife called and said that we had a small child, I don’t know if it was necessary to do this...
We arrived, there is very beautiful nature around us, around us are the remains of a pine forest that remained after hotel complexes, swimming pools, restaurants and several dozen houses.
Many praise the smells, yes, sometimes there was a smell of pine needles, the rest of the time
there were other smells:
* The smell of rotting roofing felts from their pool in the middle, or from the cesspools of what kind of SPA
* On the second day, the smell subsided, but smoke appeared, their own boiler houses filled the entire park with smoke, on the second floor with the windows closed, we woke up with the smell of carbon monoxide.
Number:
We had a junior suite. There is only one trash can - located in the toilet. I tried to turn on the ventilation for the first day, it turned out that it was simply not transferred to the desired mode somewhere after the winter. Do you think someone apologized?
The bed is large, it seems that there is some kind of moisture-resistant coating under the sheet. It's like sleeping on a salafone oilcloth. Blankets are narrow, heavy and cold. It was cold at night. They yearned for a homely soft bed with rustling warm and light blankets.
We are in a transitional period, after winter. They did repair work, painted the area under the window, it smelled of paint.
Food:
Breakfast buffet is all good. The only downside is that you can't get there with a stroller.
The rest of the time we ate at the restaurant. Portions are very small. We ordered Ukrainian borscht, asked to pour it into two plates. After an argument with the waitress who still insisted on two spoons rather than plates, she said - there is too little, it will be at the bottom. And yes, it looked like a saucer.
The salads were all cold, small and not tasty. Especially with shrimp, half-cooked ice-cold shrimp dumped on some kind of jelly layer with cold avocado.
The only thing I liked was the meat in the josper, although there were problems there, the second time it was different, with blood, they fried it.
In general, the reaction of the attendants to any complaints is another indicator. Are you leaving the SPA? Hand over the towel, no, right at the counter, throw the towel and bathrobe into the bucket for everyone to see. There's enough of that kind of rubbish out there.
Once ordered to the room, they forgot to bring a salad. They didn’t ask when to pick up the dirty dishes, they never took them away, we took them out to the balcony.
When we checked out, we were not asked if we enjoyed our stay.
I really do not recommend.
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• traveled 5 years ago
The reservation was in Verkholy from December 29.2018 to January 6 (as a result, they left on January 5). Many acquaintances recommended the place, but then, following the results of clarifications, it turned out that they were in Verkholy for 1-2 nights in a quick passage. Despite the hype of the place, for us (2 adults and 1 child 2.
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The reservation was in Verkholy from December 29.2018 to January 6 (as a result, they left on January 5). Many acquaintances recommended the place, but then, following the results of clarifications, it turned out that they were in Verkholy for 1-2 nights in a quick passage.
Despite the hype of the place, for us (2 adults and 1 child 2.5 years old) this experience was the most negative in several years. Deciding to go to NG in Verkholy was a significant mistake, which normally spoiled the New Year holidays.
Minuses:
1. They carried breakfast on the morning of January 1st for a very long time, it looks like 1 waiter
2. Waiters who carry food from another building across the street enter the room and enter the center in dirty shoes, and this is not a special case, but 90% of the guys did this - they had to make a remark.
3. We were in an expensive room, which is positioned as one of the best types - soundproofing is not provided for in it. You will hear all your neighbors from any side all the time, if your child goes to bed at 21, like ours, then this will be a problem, as there will be constant noise until 23-24-01. And if there are children nearby in the rooms, then congratulations, this is a jackpot.
4. It is not clear how the bed linen is washed, it smells strange and my wife started having skin problems from the very first day, when we returned home - everything went away.
5. In the best traditions of cheap hotels, there are huge pillows on the bed, which mattress is objectively unknown, but we never managed to get enough sleep for 8 nights, but both of them started to hurt their neck / back after the first night, woke up broken and that’s it returned to normal only after the return.
6. Children's room deserves a separate block. We have never seen a dirtier room and toys, and it was hard to believe it at all. When we said this at the reception in the spa, we heard the answer verbatim - "how strange, once a month we sterilize her. " Draw your own conclusions.
7. In the children's room, the carpet is the same as in the entire complex in other places. To begin with, carpet, to put it mildly, is not the best choice in terms of environmental friendliness, even for adults, and for children aged 1-2+ years, this is an extremely dubious choice.
8. There is a warm floor under the carpet, which is generally an absurd decision. In addition to fire safety issues, carpet begins to intensively release formaldehyde and other delights precisely under the influence of elevated temperature, and elevated temperature for carpet is above 21-22 degrees.
9. And here we turn to the fact that during the days of our visit to the complex, the average temperature in the children's room was 27-28 degrees, floor heating was connected and the batteries in the room were turned on to the maximum. At the same time, the ventilation seems to be as it is, but at the spa reception they said “yes, we know that our ventilation does not work well in the room, sorry. ” After talking with the spa reception, an engineer was sent a few hours later, who twisted the battery turned on to the maximum and the temperature then became 24-25. Which is clearly better than 27-28, but communication with any pediatrician will say that the normal temperature for children is 20-22.
10. The animation girl in the room was very tired these days. I don't think it's her fault, as she obviously spent an adequate number of hours there. But when the girls from the spa reception replaced her, they were better for the children than the animator girl.
11. The waiters, who brought us food to the room about 25-30 times during the entire period, never had pens for us to write down the bill to the number. To be formally accurate - 3 out of 30 times they were.
12. From the moment of arrival, they asked at the reception 3 times to give us more hangers, after reminders, on the 4th day they brought us +5 and said sorry, no more.
13. They did not find ventilation in the room, only air conditioning.
14. In a hotel, by eye, the majority of people with children or strollers, or at least a significant number. So, at the entrance to the first building there is not a ramp, nothing, but there are dozens of steps and a span. Those. hello, a fun task "how to lift a sleeping child in a stroller through the x-steps to the room. "
15. There is one small trash can near the toilet for the entire room, and the funny thing is that if you put bottles or garbage next to it that did not fit in it, then it is not removed))) it was not checked once.
16. They don’t give a second trash can for a room of almost 40 square meters, they said that the trash cans are clearly accounted for and we are not the first to ask.
17. There are no footpaths throughout the territory, there is just a road between the buildings and into the forest, i. e. when walking with a stroller, people constantly stop when electric cars pass next to them.
18. In the first building, the light was knocked out 5 times during this time, while the elevator does not work, although usually important infrastructure items have separate power lines or are put on standby in the form of diesel generators.
19. In the first building there is also something with wiring, on the 3rd floor the button for calling the remote control periodically beats with current - something is either grounded, or I don’t know.
20. Some rooms in the spa are located next to the pool and, apparently, soundproofing is not provided there either, i. e. everything that happens in the pool is perfectly audible.
21. The hayloft, which is positioned as the second place for eating, is 10+ square meters, where everyone smokes a hookah (so what if it is prohibited by law on the premises), sit with children in a semi-fog of smoke. The great thing about this is that there is no decoration or the like in this room. and it's just lined with RSD, which is not intended for use in visits where there may be people, as unsealed RSD is toxic.
22. There is no sound insulation both inside and outside - everything that happens on the street is literally audible. It was especially interesting when one of the days of January 2 or 3 at 02.20 a drunken showdown began and for 20 minutes there were hysterical cries of “Anton, don’t”, and drunken men sorted out the relationship, the reception did not pick up the phone for calls, although then they called back to 3.10 and said that they were not aware and would look into the issue. In the morning at the reception they said that they were aware of the situation and it was they who solved it (there was another person), although this does not really correspond at all.
23. The plates were taken after 2-3 reminders within 3-10 hours. Several times we called about 5 times and they were still picked up the next day.
24. There is no coordination between the reception, where you have to come in advance and pay for the training, and the stable, where you have to bring the check. Once we waited 20 minutes before the groom came and said we were not aware that we were coming. And the second time they convinced us that we had an appointment for another time.
25. Restaurant and food - a completely separate block. Breakfast - coffee is disgusting, but to order for the money is normal. At breakfast, we still did not understand how scrambled eggs, cheesecakes can be brought from the kitchen already cold and so throughout the day. We had to order almost every time the same items that were already included in breakfast, in the paid menu, and separately 2-3 times to ask to be brought warm, to be brought in 30-50 minutes.
26. In general, the time of serving food both in the restaurant, both at breakfast and in the rooms is just an enchanting story. Something we tensed when on the very first day at the first dinner we asked “what is the serving time for children and ordinary steam cutlets” and we were told “8 minutes”, and brought after 55. Further, throughout the entire period of time, in restaurant, regardless of time or day, the serving time was 50-70 minutes, coffee too. In the end, I just went to the bar for coffee or a drink, for example. Finding out the relationship with the waiters or administrators did not give any effect. As a result, I began to come to the restaurant 2-3 hours in advance, to say what time we would arrive and what dishes we would order, and then I called another hour in advance and, in spite of everything, the dishes were still served after 40-60 minutes. How to explain this - I do not understand. As a result, they left their comments in a fresh empty complaint book, the administrator was not embarrassed.
27. The doors to the restaurant are very difficult to open, for people with children to pass is another quest.
28. In the period from the 30th to the 2nd, the kitchen practically did not work and, of all the children's food, there were only rabbit cutlets. Having quarreled with everyone every time, it was possible to agree on secret syrniki and get them. Everything, there was no more children's food for 3 days, we went to the city especially for it.
29. Orders to the room - from the same restaurant they politely warned each time when ordering that delivery was 40 minutes, and the actual delivery time was from 60 to 80)
30. In 9 out of 10 cases, the dishes were brought cold, as it is possible - it is poorly understood, they were carried packed into a building, which is literally 10 meters from the restaurant - the closest place.
31. On New Year's Eve, 5 times in the restaurant itself and at the reception, they asked to bring food at 20.00, since our child goes to bed at 21.00. We were confirmed, I called, clarified, heard that everything was ok and brought it to us as a result at 23.55.
32. Cherry on the cake - the wife went to do a regular back massage, when she turned at the end, it turned out that the masseur had taken off her outerwear in the upper part and was giving her a bare-chested massage. They informed the spa reception and the main one, and at the reception they clarified our name and by the reaction it was clear that we were not the first and not so surprised.
In general, you can write a lot more, the first half of the rest we thought that we were finding fault, but then it became not funny. When leaving a day earlier, as it was impossible to endure, we asked for a book of complaints and suggestions. The administrator was not even surprised and gave it in 3 seconds, and it became clear that we were far from the first. In the end, we brought in about 5000+ dollars for these 8 nights, and only paid them for the experience and the realization that we were no longer with our feet. There are no hopes for any changes, since top management writes in an interview that Verholy is the best place, and negative reviews are written by visitors who want to visit them again for free or at a discount (read on the way back). We will not visit them with a single foot, even if we are paid extra, which is what we wish everyone.
Despite the hype of the place, for us (2 adults and 1 child 2.5 years old) this experience was the most negative in several years. Deciding to go to NG in Verkholy was a significant mistake, which normally spoiled the New Year holidays.
Minuses:
1. They carried breakfast on the morning of January 1st for a very long time, it looks like 1 waiter
2. Waiters who carry food from another building across the street enter the room and enter the center in dirty shoes, and this is not a special case, but 90% of the guys did this - they had to make a remark.
3. We were in an expensive room, which is positioned as one of the best types - soundproofing is not provided for in it. You will hear all your neighbors from any side all the time, if your child goes to bed at 21, like ours, then this will be a problem, as there will be constant noise until 23-24-01. And if there are children nearby in the rooms, then congratulations, this is a jackpot.
4. It is not clear how the bed linen is washed, it smells strange and my wife started having skin problems from the very first day, when we returned home - everything went away.
5. In the best traditions of cheap hotels, there are huge pillows on the bed, which mattress is objectively unknown, but we never managed to get enough sleep for 8 nights, but both of them started to hurt their neck / back after the first night, woke up broken and that’s it returned to normal only after the return.
6. Children's room deserves a separate block. We have never seen a dirtier room and toys, and it was hard to believe it at all. When we said this at the reception in the spa, we heard the answer verbatim - "how strange, once a month we sterilize her. " Draw your own conclusions.
7. In the children's room, the carpet is the same as in the entire complex in other places. To begin with, carpet, to put it mildly, is not the best choice in terms of environmental friendliness, even for adults, and for children aged 1-2+ years, this is an extremely dubious choice.
8. There is a warm floor under the carpet, which is generally an absurd decision. In addition to fire safety issues, carpet begins to intensively release formaldehyde and other delights precisely under the influence of elevated temperature, and elevated temperature for carpet is above 21-22 degrees.
9. And here we turn to the fact that during the days of our visit to the complex, the average temperature in the children's room was 27-28 degrees, floor heating was connected and the batteries in the room were turned on to the maximum. At the same time, the ventilation seems to be as it is, but at the spa reception they said “yes, we know that our ventilation does not work well in the room, sorry. ” After talking with the spa reception, an engineer was sent a few hours later, who twisted the battery turned on to the maximum and the temperature then became 24-25. Which is clearly better than 27-28, but communication with any pediatrician will say that the normal temperature for children is 20-22.
10. The animation girl in the room was very tired these days. I don't think it's her fault, as she obviously spent an adequate number of hours there. But when the girls from the spa reception replaced her, they were better for the children than the animator girl.
11. The waiters, who brought us food to the room about 25-30 times during the entire period, never had pens for us to write down the bill to the number. To be formally accurate - 3 out of 30 times they were.
12. From the moment of arrival, they asked at the reception 3 times to give us more hangers, after reminders, on the 4th day they brought us +5 and said sorry, no more.
13. They did not find ventilation in the room, only air conditioning.
14. In a hotel, by eye, the majority of people with children or strollers, or at least a significant number. So, at the entrance to the first building there is not a ramp, nothing, but there are dozens of steps and a span. Those. hello, a fun task "how to lift a sleeping child in a stroller through the x-steps to the room. "
15. There is one small trash can near the toilet for the entire room, and the funny thing is that if you put bottles or garbage next to it that did not fit in it, then it is not removed))) it was not checked once.
16. They don’t give a second trash can for a room of almost 40 square meters, they said that the trash cans are clearly accounted for and we are not the first to ask.
17. There are no footpaths throughout the territory, there is just a road between the buildings and into the forest, i. e. when walking with a stroller, people constantly stop when electric cars pass next to them.
18. In the first building, the light was knocked out 5 times during this time, while the elevator does not work, although usually important infrastructure items have separate power lines or are put on standby in the form of diesel generators.
19. In the first building there is also something with wiring, on the 3rd floor the button for calling the remote control periodically beats with current - something is either grounded, or I don’t know.
20. Some rooms in the spa are located next to the pool and, apparently, soundproofing is not provided there either, i. e. everything that happens in the pool is perfectly audible.
21. The hayloft, which is positioned as the second place for eating, is 10+ square meters, where everyone smokes a hookah (so what if it is prohibited by law on the premises), sit with children in a semi-fog of smoke. The great thing about this is that there is no decoration or the like in this room. and it's just lined with RSD, which is not intended for use in visits where there may be people, as unsealed RSD is toxic.
22. There is no sound insulation both inside and outside - everything that happens on the street is literally audible. It was especially interesting when one of the days of January 2 or 3 at 02.20 a drunken showdown began and for 20 minutes there were hysterical cries of “Anton, don’t”, and drunken men sorted out the relationship, the reception did not pick up the phone for calls, although then they called back to 3.10 and said that they were not aware and would look into the issue. In the morning at the reception they said that they were aware of the situation and it was they who solved it (there was another person), although this does not really correspond at all.
23. The plates were taken after 2-3 reminders within 3-10 hours. Several times we called about 5 times and they were still picked up the next day.
24. There is no coordination between the reception, where you have to come in advance and pay for the training, and the stable, where you have to bring the check. Once we waited 20 minutes before the groom came and said we were not aware that we were coming. And the second time they convinced us that we had an appointment for another time.
25. Restaurant and food - a completely separate block. Breakfast - coffee is disgusting, but to order for the money is normal. At breakfast, we still did not understand how scrambled eggs, cheesecakes can be brought from the kitchen already cold and so throughout the day. We had to order almost every time the same items that were already included in breakfast, in the paid menu, and separately 2-3 times to ask to be brought warm, to be brought in 30-50 minutes.
26. In general, the time of serving food both in the restaurant, both at breakfast and in the rooms is just an enchanting story. Something we tensed when on the very first day at the first dinner we asked “what is the serving time for children and ordinary steam cutlets” and we were told “8 minutes”, and brought after 55. Further, throughout the entire period of time, in restaurant, regardless of time or day, the serving time was 50-70 minutes, coffee too. In the end, I just went to the bar for coffee or a drink, for example. Finding out the relationship with the waiters or administrators did not give any effect. As a result, I began to come to the restaurant 2-3 hours in advance, to say what time we would arrive and what dishes we would order, and then I called another hour in advance and, in spite of everything, the dishes were still served after 40-60 minutes. How to explain this - I do not understand. As a result, they left their comments in a fresh empty complaint book, the administrator was not embarrassed.
27. The doors to the restaurant are very difficult to open, for people with children to pass is another quest.
28. In the period from the 30th to the 2nd, the kitchen practically did not work and, of all the children's food, there were only rabbit cutlets. Having quarreled with everyone every time, it was possible to agree on secret syrniki and get them. Everything, there was no more children's food for 3 days, we went to the city especially for it.
29. Orders to the room - from the same restaurant they politely warned each time when ordering that delivery was 40 minutes, and the actual delivery time was from 60 to 80)
30. In 9 out of 10 cases, the dishes were brought cold, as it is possible - it is poorly understood, they were carried packed into a building, which is literally 10 meters from the restaurant - the closest place.
31. On New Year's Eve, 5 times in the restaurant itself and at the reception, they asked to bring food at 20.00, since our child goes to bed at 21.00. We were confirmed, I called, clarified, heard that everything was ok and brought it to us as a result at 23.55.
32. Cherry on the cake - the wife went to do a regular back massage, when she turned at the end, it turned out that the masseur had taken off her outerwear in the upper part and was giving her a bare-chested massage. They informed the spa reception and the main one, and at the reception they clarified our name and by the reaction it was clear that we were not the first and not so surprised.
In general, you can write a lot more, the first half of the rest we thought that we were finding fault, but then it became not funny. When leaving a day earlier, as it was impossible to endure, we asked for a book of complaints and suggestions. The administrator was not even surprised and gave it in 3 seconds, and it became clear that we were far from the first. In the end, we brought in about 5000+ dollars for these 8 nights, and only paid them for the experience and the realization that we were no longer with our feet. There are no hopes for any changes, since top management writes in an interview that Verholy is the best place, and negative reviews are written by visitors who want to visit them again for free or at a discount (read on the way back). We will not visit them with a single foot, even if we are paid extra, which is what we wish everyone.
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Came to this place by accident. Our company celebrated a New Year's corporate party there. I read reviews beforehand - in all honesty - not very positive, so I didn’t expect anything special from this trip. But our business is small, to go - so go. Booked several different rooms for our team. The girls and I got a duplex room, it's just some kind of fairy tale.
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Came to this place by accident. Our company celebrated a New Year's corporate party there. I read reviews beforehand - in all honesty - not very positive, so I didn’t expect anything special from this trip. But our business is small, to go - so go. Booked several different rooms for our team. The girls and I got a duplex room, it's just some kind of fairy tale. Huge wall-to-wall panoramic window to the lake and pines. You open your eyes in the morning, and in front of you is such beauty. Incredibly simple.
The room is huge - a living room with sofa chairs and a kitchenette, a mini-bar, a small capsule coffee machine, 2 bedrooms, 2 bathrooms. Due to the fact that the number is two-level - high ceilings in the room. Crazy feeling of space! The four of us lived there with the girls)) There were no queues for the bathroom) The room has everything you need for life - clean snow-white towels, soft bathrobes, slippers, cosmetics... The room is warm, comfortable, there were no comments on ventilation. When we settled in, we found a compliment from the establishment in the living room - a vase of fruit (citrus fruits, grapes), a package of macaroons, chocolate and a bottle of champagne with a branded hotel label. Very nice.
We visited the SPA, spent five hours there and didn’t even get bored. Sauna, hammam, swimming pool, jacuzzi... I liked it, although it seemed that there were too many people. In the middle of winter, the best pastime, of course. Some of us went for massages, but this and other beauty treatments had to be booked in advance at the time of booking. Deciding on arrival, as I understand it, is not always possible and there may be overlays.
Our banquet was in a separate room. There was a lot of food and everything was very tasty. They have several variations of the standard banquet menu for events of various sizes. We ordered in advance and the most modest, but for you to understand, even in this situation there were 4 courses. Everything is delicious, really. I remember now and I understand that I would not refuse to repeat it. And for dessert there was panna cotta with raspberries beyond praise. The bed is comfortable, I felt like a queen. In the morning I drank coffee in the room (then at check-out I was asked for 40 UAH for it), admiring the landscape through the panoramic window.
Then there was breakfast. I had to go to a separate building. Breakfast buffet. The choice is large. Of course, I haven’t tried everything, but from what I have experienced, I recommend cheesecakes and frittata. I also took fruit, the choice was wide, there was even a fresh pineapple. I sat smiling and thinking about when was the last time I had slices of fresh pineapple for breakfast) The coffee is good. The girls praised cutlets and soup (after the festive libations, it was a success with many guests).
The service is unobtrusive throughout the complex. It’s probably not bad if during your short stay you didn’t encounter any problematic moments when you might need the help of staff. But, probably, the fact that the service is unobtrusive is not very good if you need to solve some urgent issue, order additional services, or something else.
The rooms are located in different buildings, and if you have never been here before, it can be difficult to navigate. When we asked how to get to our building, one of the company's employees simply waved his hand somewhere in the distance. I did not feel any kind of warm friendly attitude from the staff either at the entrance or at the exit. And they could at least out of politeness demonstrate that they are glad to dear guests. With their prices for all guests, they are really expensive)
And despite everything, we had a wonderful weekend. And the place itself is very, very photogenic.
The room is huge - a living room with sofa chairs and a kitchenette, a mini-bar, a small capsule coffee machine, 2 bedrooms, 2 bathrooms. Due to the fact that the number is two-level - high ceilings in the room. Crazy feeling of space! The four of us lived there with the girls)) There were no queues for the bathroom) The room has everything you need for life - clean snow-white towels, soft bathrobes, slippers, cosmetics... The room is warm, comfortable, there were no comments on ventilation. When we settled in, we found a compliment from the establishment in the living room - a vase of fruit (citrus fruits, grapes), a package of macaroons, chocolate and a bottle of champagne with a branded hotel label. Very nice.
We visited the SPA, spent five hours there and didn’t even get bored. Sauna, hammam, swimming pool, jacuzzi... I liked it, although it seemed that there were too many people. In the middle of winter, the best pastime, of course. Some of us went for massages, but this and other beauty treatments had to be booked in advance at the time of booking. Deciding on arrival, as I understand it, is not always possible and there may be overlays.
Our banquet was in a separate room. There was a lot of food and everything was very tasty. They have several variations of the standard banquet menu for events of various sizes. We ordered in advance and the most modest, but for you to understand, even in this situation there were 4 courses. Everything is delicious, really. I remember now and I understand that I would not refuse to repeat it. And for dessert there was panna cotta with raspberries beyond praise. The bed is comfortable, I felt like a queen. In the morning I drank coffee in the room (then at check-out I was asked for 40 UAH for it), admiring the landscape through the panoramic window.
Then there was breakfast. I had to go to a separate building. Breakfast buffet. The choice is large. Of course, I haven’t tried everything, but from what I have experienced, I recommend cheesecakes and frittata. I also took fruit, the choice was wide, there was even a fresh pineapple. I sat smiling and thinking about when was the last time I had slices of fresh pineapple for breakfast) The coffee is good. The girls praised cutlets and soup (after the festive libations, it was a success with many guests).
The service is unobtrusive throughout the complex. It’s probably not bad if during your short stay you didn’t encounter any problematic moments when you might need the help of staff. But, probably, the fact that the service is unobtrusive is not very good if you need to solve some urgent issue, order additional services, or something else.
The rooms are located in different buildings, and if you have never been here before, it can be difficult to navigate. When we asked how to get to our building, one of the company's employees simply waved his hand somewhere in the distance. I did not feel any kind of warm friendly attitude from the staff either at the entrance or at the exit. And they could at least out of politeness demonstrate that they are glad to dear guests. With their prices for all guests, they are really expensive)
And despite everything, we had a wonderful weekend. And the place itself is very, very photogenic.
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• 4
Despite the beautiful territory and the modern design of the complex, the rest was spoiled by the service. The staff of the complex is not concerned about their guests and is not trained in manners. Starting from check-in, continuing with lunches-dinners-coffee... ending with eviction - each time I had to deal with either aggression, or poor memory of the staff, or strange rules that create additional inconvenience.
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Despite the beautiful territory and the modern design of the complex, the rest was spoiled by the service. The staff of the complex is not concerned about their guests and is not trained in manners. Starting from check-in, continuing with lunches-dinners-coffee... ending with eviction - each time I had to deal with either aggression, or poor memory of the staff, or strange rules that create additional inconvenience. Ordered buffets, meeting rooms with coffee breaks - everywhere there was some kind of confusion (either they forgot something, then they misunderstood, then they themselves decided to change something without first agreeing). The complex is not intended (in terms of maintenance) for large events. It is possible that if the owners started training the staff, it would be better, but given the presence of negative reviews on the Internet over the past years, the management is not interested in these problems.
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• 11
We rested with a family of girls in April 2017. Hotel: from the center of Poltava, the road to the hotel takes 15 minutes by car, built in a pine forest, so the territory is simply unusually beautiful, large, there are several outdoor pools on the territory, a stable with a lot of horses, an excellent spa center, thoughtful design, everything is very stylish, beautiful and it seems that you are no longer in Ukraine.
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We rested with a family of girls in April 2017.
Hotel: from the center of Poltava, the road to the hotel takes 15 minutes by car, built in a pine forest, so the territory is simply unusually beautiful, large, there are several outdoor pools on the territory, a stable with a lot of horses, an excellent spa center, thoughtful design, everything is very stylish, beautiful and it seems that you are no longer in Ukraine. After dinner, there is a round-the-clock vinotheque, but we never got into it)) There is a gym with a fairly large assortment of exercise equipment. In general, the hotel has something to do for every taste, although it will probably be a bit too much to live for a whole week.
Accommodation: we lived in two chalets, 2nd and 4th, large courtyard, large, stylish, beautiful and comfortable houses. And evenings by the fireplace are just a fairy tale. I especially liked chalet 2, there is just an unusually beautiful and large living room. Minibar is chargeable, tea is free, and coffee could be made in Nespresso capsules which were chargeable. Here they were unpleasantly surprised, because. in a hotel of this level, and in that category of accommodation, making paid coffee is simply ridiculous.
Spa center: excellent spa, indoor pool, hot tub, hammam, Russian bath and sonarium, tried massage and scrubs from the services, prices are adequate.
Meals: the hotel has a gourmet restaurant. All dishes are unusual and quite tasty, the prices are above average. The breakfast is not bad, the choice is large enough and although not quite the variety that is expected for a hotel of this level, but everything was delicious.
Service: the service is not bad, if there were problems with water, they solved it quickly enough, room service was also fast, you could, if you wish, find fault with the service of some waiters, but everything was trifles.
In general, the hotel left extraordinary impressions, you relax with your soul and body, it’s very calm and peaceful around, everything is very stylish and it really seems that you have moved somewhere in Switzerland)
Hotel: from the center of Poltava, the road to the hotel takes 15 minutes by car, built in a pine forest, so the territory is simply unusually beautiful, large, there are several outdoor pools on the territory, a stable with a lot of horses, an excellent spa center, thoughtful design, everything is very stylish, beautiful and it seems that you are no longer in Ukraine. After dinner, there is a round-the-clock vinotheque, but we never got into it)) There is a gym with a fairly large assortment of exercise equipment. In general, the hotel has something to do for every taste, although it will probably be a bit too much to live for a whole week.
Accommodation: we lived in two chalets, 2nd and 4th, large courtyard, large, stylish, beautiful and comfortable houses. And evenings by the fireplace are just a fairy tale. I especially liked chalet 2, there is just an unusually beautiful and large living room. Minibar is chargeable, tea is free, and coffee could be made in Nespresso capsules which were chargeable. Here they were unpleasantly surprised, because. in a hotel of this level, and in that category of accommodation, making paid coffee is simply ridiculous.
Spa center: excellent spa, indoor pool, hot tub, hammam, Russian bath and sonarium, tried massage and scrubs from the services, prices are adequate.
Meals: the hotel has a gourmet restaurant. All dishes are unusual and quite tasty, the prices are above average. The breakfast is not bad, the choice is large enough and although not quite the variety that is expected for a hotel of this level, but everything was delicious.
Service: the service is not bad, if there were problems with water, they solved it quickly enough, room service was also fast, you could, if you wish, find fault with the service of some waiters, but everything was trifles.
In general, the hotel left extraordinary impressions, you relax with your soul and body, it’s very calm and peaceful around, everything is very stylish and it really seems that you have moved somewhere in Switzerland)
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• 4
