Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
8.0
Cleanliness:
9.0
Food:
9.0
Amenities:
9.0
Good location of the hotel. . 15 minute walk through the forest and you are at the river with an artificial waterfall. Clean, fresh room overlooking the forest, which we settled in without any problems at one in the morning. Thanks admin!
In the morning we noticed that there was no electric kettle in the room. They carried it to us for days. For two girls there are already three hangers, one bedside table and a small locker. Things were not taken out of the suitcases because there was nowhere to put them.
On the 8th day out of 12, the charger from the tablet burned out. Be careful with sockets near your head! And it's good that only the charging burned out, and not the floor of the head or the tablet. We immediately went to the administrator, she promised to send an electrician in the morning and contact the general manager about compensation for the burnt charge. Oh, and this manager did not get in touch for a long time. Three days later, on the 11th day of our stay, we met purely by chance at the reception. The main manager or whom, it seems to be not a royal affair, turned out to be Camila, who can be observed at the hotel at any time of the day, hanging out with her husband and child. So it remained a mystery why she did not get in touch for three days. There could be no question of any compensation, since their super sockets, by the way, are knocked out when the iron is turned on (the administrator herself warns when she gives it). To my objections, Kamila called the chief engineer, Vladimir Maryanovich (here is the number, suddenly someone will come in handy 80686821299), a person who absolutely does not know what personal space is. We agreed that he would come to check the sockets and make sure that it was my bad charger, and not their sockets, which were burning from surges. In general, he did not answer my call, and an hour later he called and said that he was already at home.
I didn’t want to spoil the rest by finding out who is right and who is not, so we packed up in the morning and left without asking. Campaign, this is what they hoped for three days just froze.
Hotel, food and service (procedures and work of waiters) - super! Managers need to be worked on (less arrogance - more business)!
In the morning we noticed that there was no electric kettle in the room. They carried it to us for days. For two girls there are already three hangers, one bedside table and a small locker. Things were not taken out of the suitcases because there was nowhere to put them.
On the 8th day out of 12, the charger from the tablet burned out. Be careful with sockets near your head! And it's good that only the charging burned out, and not the floor of the head or the tablet. We immediately went to the administrator, she promised to send an electrician in the morning and contact the general manager about compensation for the burnt charge. Oh, and this manager did not get in touch for a long time. Three days later, on the 11th day of our stay, we met purely by chance at the reception. The main manager or whom, it seems to be not a royal affair, turned out to be Camila, who can be observed at the hotel at any time of the day, hanging out with her husband and child. So it remained a mystery why she did not get in touch for three days. There could be no question of any compensation, since their super sockets, by the way, are knocked out when the iron is turned on (the administrator herself warns when she gives it). To my objections, Kamila called the chief engineer, Vladimir Maryanovich (here is the number, suddenly someone will come in handy 80686821299), a person who absolutely does not know what personal space is. We agreed that he would come to check the sockets and make sure that it was my bad charger, and not their sockets, which were burning from surges. In general, he did not answer my call, and an hour later he called and said that he was already at home.
I didn’t want to spoil the rest by finding out who is right and who is not, so we packed up in the morning and left without asking. Campaign, this is what they hoped for three days just froze.
Hotel, food and service (procedures and work of waiters) - super! Managers need to be worked on (less arrogance - more business)!
Translated automatically from Russian. View original
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