A good place to relax, not a pleasant impression of the children's room

Written: 6 february 2018
Travel time: 14 — 18 january 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 4.0
Cleanliness: 8.0
Food: 9.0
Amenities: 4.0
Rested in Sunny Provence from 14.01. 18 to 18.01. 18. We liked the complex as a whole, leaving pleasant impressions, rest and conditions.
But I want to note a few points.
First of all, we as parents were very unpleasantly impressed by the condition of the children's room. Since we had a 2-year-old son with us, we really hoped to visit the children's room, we need to entertain the child with something so that he doesn't sit in the room all day. The children's room in Sunny Provence is one name, unfortunately. The room is quite spacious, but: a dry pool with balls filled with 20 percent, and the balls are in excellent condition (dirty, broken, mixed with garbage), two old motorcycles (cycling) - one with a broken wheel, two cars partially without wheels, torn books, a few pyramids, broken dolls ...In general, the room is quite dirty, they came once, saw it all, there was no desire to bring the child there anymore.

I think that this room would not be better at all, although it is really an advantage for parents, but to offer your children such a room is a shame! If the hotel's list of services includes a children's room, it should be well-groomed and interesting. Let her visit be better paid but not in this state. This is a big minus of the hotel.
According to reviews, I read that there are no air conditioners in the rooms, there are really no air conditioners. Since our vacation was in the winter, we didn't need it, but if we decided to visit the complex again in the summer, we wondered if it was worth it. The rooms are not large, one window, I think at high temperatures in the room will be hot. In addition, there are no mosquito nets on the window, next to the forest, if you want to at least ventilate the room will be full of insects.
I ask the hotel management to pay attention to these two shortcomings (children's room and the presence of air conditioning), in my opinion significant.
Now about the pleasant, the hotel and the room is clean, clean, cleaned every day, brought cosmetics, procedures that I had to go to all liked: massages, complex facial cleansing, phyto-barrel, manicure. The staff is professional, pleasant and polite. I liked everything.
In the end I want to note the restaurant. He made a particularly good impression. Pleasant atmosphere, calm music, exquisite design of the hall, all this could not but delight visitors. We also liked the breakfast (which was included in the cost of living) and dishes from the menu. For breakfast, I note that they are quite diverse, sufficient portions, the only thing missing was this coffee in a complex breakfast. For some reason, we always offered only tea (black, green) and we ordered coffee separately. Dishes from the menu we also liked, the choice is good, a big plus - children's menu, it was delicious. The waitress girls are friendly. Special thanks to the restaurant!
In general, we thank the complex of Sunny Provence for our vacation, we hope to correct these shortcomings.
Translated automatically from Ukrainian. View original