Spoiled vacation

Written: 27 july 2018
Travel time: 15 — 25 july 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 3.0
Cleanliness: 8.0
Food: 6.0
Amenities: 6.0
We rested for the first time, we chose the hotel based on reviews. In general, the location of the hotel is good, on the outskirts in the mountains, for those who want to relax from the bustle of the city. The rooms are small, clean, they took a standard superior one with two separate beds - very narrow beds, and also with a balcony on which there should be a table and two chairs (there was no table in the end, they were squeezed) The rooms were regularly cleaned, towels changed every day. The cleanliness of the hotel was top notch. But soap and shampoos were not issued for four days, referring to an unscrupulous supplier. It was not clear what function does the curtain in the bathtub perform? when you take a shower, all the water on the floor!!! The supply of drinking water is also not replenished every time, so we had to take water for tea from the tap. The girls at the reception, waiters and other service personnel try to be kind, pretending to be ready to help. And when problems started with the TV, it emitted a mosquito squeak during work, which was impossible to listen to, the girls at the reception, instead of changing to another TV, tested my nerves for three days, sent me masters 3-4 times a day, whichcorrected something there and left, and after 30 minutes the squeak came back. During my stay at this spa hotel, it happened to be my birthday. At the reception, in general, I hinted to the girls, because on the site they had small gifts for birthdays (sweets from the cook + 1 massage). In general, I am a non-petty person, but they never congratulated me from the hotel, in any way. We thought that maybe it will do, you think it will cost. Craving!!!!! The gym is in a deplorable state: the simulators are all old, broken and there are only 4-5 of them, one name. I went for a massage, the quality is not very good, one stroke. Well, all this could somehow be compensated by the beauty of nature, hiking in the forest, mineral water, which was also not always enough, especially spring No. 6. And finally, my personal belongings disappeared, apparently the attendants, in my absence, "rummaged around" in my personal belongings and, as a result, the new things that I purchased at the fair disappeared, apparently the size fit someone. I discovered this only when I arrived home, called the administrator, clarified whether this was the norm for them, to which I heard that this could not be, I invented everything, they have an impeccable reputation. Unfortunately, the fact remains, there are no things !!!! Poorly probably explain to the staff that you can not take someone else's. Probably this spa hotel Respect, Skhidnytsia at this stage is not ready to provide quality services at the level, as Europe does, "zhlobsky mentality". Therefore, I want to warn all tourists to carefully check all your belongings if you leave them in the room or at the reception unattended. I wish everyone to make the right choice!
Translated automatically from Russian. View original