Готель Три сини та донька Hotel Three Sons and a Daughter

Review
I can't help but share my impressions of our "5 star" vacation in Skhidnytsia
hotel "Three Sons and a Daughter"
Which positions itself at the level of 5 stars.
First, about the pluses, I'll run ahead of them, there aren't many of them,
therefore, this review is aimed at the hotel's management and partly those who plan a vacation here will not hurt to be aware of what awaits you during your vacation
So the pluses:
A beautiful well-groomed territory where there is everything you need for a good time at any time of the year, lots of greenery, various relaxation areas, playgrounds for children, courts, volleyball court, etc. ...
Of the pluses, there is also delicious cuisine, + 3 meals a day, this is probably the biggest + since competitors do not offer this "in the base". , a fairly rich menu, you definitely will not stay hungry ...

Now about the interesting;
Check-in, Parking


Check-in to the territory: they give you an hour to check in, since the parking lot is outside, that is, 200m from the building, so if you don't have time to check in by the hour, they will charge you: - parking fee on the territory 25 UAH/hour...
and that's not all about parking, it turns out it costs 60 UAH / day so be prepared ...
To check out of the hotel, the same procedure: you go to the parking lot 200 m away
you enter the territory, load your things for up to 60 minutes)))
And you leave ...

Reception

We arrived on Friday afternoon
There are three administrators at the reception, there are many visitors, so you will have to wait until your turn comes and if you or your children want to go to the toilet, then there is free access to it, that is, (there is) in order to get there you have to go through the electronic gate and ask permission from the same administrators ...
a kind of "Versace"
Furthermore, it is more interesting: from the first minutes of communication you begin to feel that you are being served and that you already owe something ...I'm talking about the level of communication with the client and the level of training, education of the staff, middle management
More on this later I will add…

I listened very carefully to the introduction about the rules of conduct and the most important thing that made our rest break “crack” is ATTENTION?!!!!
According to the hotel rules, they charge you a deposit of 3000 UAH just in case you or your children, for example, break a glass, lose a bottle opener, or take all the furniture out of the room!! ! and the like… they promise to return the deposit after full verification, that is (checking with witnesses) just in case…
And the point is not at all that the management is worried about the loss or damage of property, forgive me - collective farm Soviet scoundrels, echoes of the Soviet Union and this despite the fact that - let me remind you that we have 5 stars… we will talk about this later…

Moving around the hotel:

If you like quests, puzzles, crosswords, this hotel is for you

The transition from the reception to the building and all other directions is carried out by several elevators, while during rush hours you will have to wait a little and travel up and down to the point you need or try your physical and geographical skills in the stairwells, this is a good decision if you live up to the 4th-5th floor…
Coming out of the elevator and heading to the room, you will be greeted by unsurpassed landscapes of mattresses, bedside tables, tables, sconces, armchairs and other furniture: How do you ask this?
and it's just that there is a renovation going on in the neighboring rooms where the craftsmen are working, foul language, stinking cigarette smoke that seeps into the corridor, this is despite the fact that we are warned everywhere about the ban on smoking in the rooms, corridors and of course elevators, so this ban applies exclusively to those from whom they "withheld" 3000 UAH!! !
I'm attaching photos of the "landscapes"

Rooms:
The room is like a room: clean, everything you need is there and everything would be great if you were a hotel with a 3-4 star level, but no...
So in 5 star hotels, OBOV? LANGUAGE carpeting in all rooms without exception (this is for the management, I hope you will take this into account... )
Bed, towels, bathrobes, everything is ok, the climate works well, but there is also - ...
We answered with a child of 11 years old, the bed is hard as a rock, we had to squeeze in three...by the way, there are folding beds with orthopedic slats, they are cheap as borscht, light and comfortable...(info for the management)
Everything seems great in the room...but no
there is a CHERRY ON THE CAKE
you go into the bathroom and there are cosmetics on the table. You probably know that all cosmetics and hygiene are DISPOSABLE products!!!!
Yes, it's true, but as for this hotel, it's TRASH, and FULL OF IT!!! !
IN ONE-TIME Jars with lotions, conditioners are filled with the same lotions and conditioners with syringes and make cosmetics ATTENTION!! !
REUSABLE!! !
These are the roots of the same Soviet scoundrels as the deposit (photo of cosmetics in a 5-star hotel I add)
By the way, about scoundrels
I noticed that the management staff are people who are far from their job responsibilities and knowledge of what customer orientation and service under the slogan 5 STARS are

About the staff:
people who work in a 5-star hotel are not motivated, tired, this is a consequence of low wages and high demands....this does not apply to the maids, I will give them credit, they are super, friendly and attentive!! !

Let's go to the restaurant, SPA food:
The food is delicious, there is a choice,
The table setting should be with cutlery, of course you will say it is not necessary, but this is required by the level and etiquette ... ,
There are a lot of artificial flowers on the hotel territory, this has long been not recommended in interior design and this is of course not the main thing - the main thing is "for the rich"
So what is unacceptable in a restaurant is cleaning dishes, throwing leftover food in the waste tray right next to those who are "enjoying" the chefs' creations ...and - contemplating these leftovers that are thrown into the waste at arm's length, and that's a pleasure for yourself ...!!! !
Knowledgeable people say that the establishment can be assessed by the quality of banal COFFEE - no coffee in the restaurant or in the SPA area, this is also for management (((
is it really so difficult to buy high-quality coffee for the purchasing department, I understand that you want to save money, not only on coffee but also on salaries, but you - let me remind you - say that 5 STARS ...

The SPA is quite spacious, the large swimming pool is not big enough, considering the second multi-storey building built and the maximum workload of the spa area, it becomes too small for such a number of vacationers, especially during peak hours ...

Diluted body gel in the men's showers ...

That's all - so ...you say it's not scary and it will go, I agree,
By the way, the spa area does not have everything on the menu, for example, you won't believe it: apple natural juice (apparently a very rare exotic fruit)
Also, all milk and fruit cocktails are made from powder, not fruit, without exception...this is for the same
"5 stars" it's sad but we'll get through it...


And finally, the conclusion:
Complete inconsistency in pricing
The price does not correspond to the services provided from the word - AT ALL

I wish to take into account the above material in the future and to everyone who plans a vacation in the incredibly beautiful region of Skhidnytsia, to take into account all the + and -
Victory to all!! !
Glory to the Nation!! !