• traveled 2 months ago
We rested in October, we liked everything, beautiful rooms, clean territory, pleasant staff, delicious, varied dishes, for every taste, the only minus is that the SPA is not always open, I would like to thank Semerenko Mariana for her humanity, we forgot important things, they were sent to us by Novaya
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We rested in October, we liked everything, beautiful rooms, clean territory, pleasant staff, delicious, varied dishes, for every taste, the only minus is that the SPA is not always open, I would like to thank Semerenko Mariana for her humanity, we forgot important things, they were sent to us by Novaya Poshta, thank you very much, we will come again! !
We wish you prosperity and success! !
We wish you prosperity and success! !
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• traveled 1 year ago
Hotel "Three sons and a daughter", which strangely positions itself as a a seven-star complex is a spoiled vacation, disappointment and a wide range of negative emotions. When you arrive, it is clear that no one meets you. You just walk in, and go make your way to rest. Check-in is not earlier than 14:00, this is the standard time for most hotels, so there are no questions here.
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Hotel "Three sons and a daughter", which strangely positions itself as a a seven-star complex is a spoiled vacation, disappointment and a wide range of negative emotions.
When you arrive, it is clear that no one meets you. You just walk in, and go make your way to rest.
Check-in is not earlier than 14:00, this is the standard time for most hotels, so there are no questions here.
After receiving the room key card after 14:00 they tell you - 6th floor. That is, how to get to the sixth floor, who will help deliver things, as it should be in a 5* hotel - unknown.
Next, after entering the room, which has been cleaned in a hurry and has an inappropriate aesthetic and orderly arrangement for a 5* hotel, we immediately call the reception. We call the first time, the second, the third and finally the fourth time - they answer us.
I ask the hotel administrator to come to confirm the condition in which we receive our room and to clarify whether it is definitely 5*. Answer: "Okay. "
After 1 minute, a frightened maid runs into the room and is willing to do anything to avoid receiving a complaint. But how will the maid affect the management of the hotel?
I will immediately note that the load for 1 maid is an entire floor. It's a lot. And the fragile, frightened woman is simply torn between work.
But the question was different - an invitation to the administrator's room, to explain why a room in a 5* hotel looks like a 3* hotel.
The maid would definitely not help us, and by the way, the maid is almost the only person in the complex who understands that something needs to be done for the guest. It does it quickly, flexibly and without questions. However, the maid is not responsible for the management and charter of the hotel, and is not responsible for "anyhow, made room". Is the administrator not with us? appeared
Further, listening, we hear nav? the irritating sound of the generator, which was present almost all the time (at night as well).
Then we go to lunch.
The range of food is not small, but the dishes taste absolutely fresh and unprocessed, sometimes there are hints that the products are not fresh.
WARNING! Summer, July, fruit for breakfast, lunch and dinner - apples. Apples and all. 5* hotel. It's a shame. The walls in the canteen (because it is not a restaurant) are tattered, the tablecloths have puffs, and it is time to change the cherry napkins from the USSR to modern ones. The legs of the chairs and tables are dirty, in some parts of the floor food is stuck, not fresh. Drink glasses with a yellow tint, although intact, but their color already indicates either poor washing or the need for replacement. They did not look at anything else, because the nerve cells left the body faster and faster. By the way, how to get to the dining room, aqua zone or somewhere else between two large buildings - you have to guess yourself. Information plates are already available on site, but there is no auxiliary information in the housings.
Aqua zone, and that is covered: at the entrance, we are greeted with blue towels without words.
Turning my head to the right, I see the fruits that should be by standards, at least for lunch and dinner, these are bananas and oranges, and here's a note: you can only buy them. Laughter and laughter. I remind you, the hotel is 5*.
The premises of the aqua zone in reality do not correspond to the picture on the website. There is very little lighting, the water in the pools is yellowish. In the double rooms, there are repeated falling out of tiles, where a person should sit, which is dangerous, because in humid conditions it is very easy to injure yourself and get an infection.
Having planned to stay at the hotel for 6 nights, we understand - so what? we go the very next day after check-in, because it's terrible.
After contacting the reception and saying that we were leaving tomorrow, we were not even asked what the matter was and what happened, as any hotel administrator who is interested in the customers and the interests of the vacationer would do.
In fact, we lose money for one terrible night in the hotel, and a fine for an early check-out?
travel, in the amount of accommodation, the cost of one night per room.
Having put forward a reproach that the hotel does not meet the stated conditions, does not have the appropriate service and food, which should be 5* times the hotel (and even 4*), we are told - we have such rules. That is, the fact that the hotel robs and fools people with a concept that is not really - these are their rules, so we pay a fine.
As it turned out, there are many people like us who want to leave immediately. This is a standard procedure, in one day at the reception we observed 4 conflicts of approximately this nature.
When you arrive, it is clear that no one meets you. You just walk in, and go make your way to rest.
Check-in is not earlier than 14:00, this is the standard time for most hotels, so there are no questions here.
After receiving the room key card after 14:00 they tell you - 6th floor. That is, how to get to the sixth floor, who will help deliver things, as it should be in a 5* hotel - unknown.
Next, after entering the room, which has been cleaned in a hurry and has an inappropriate aesthetic and orderly arrangement for a 5* hotel, we immediately call the reception. We call the first time, the second, the third and finally the fourth time - they answer us.
I ask the hotel administrator to come to confirm the condition in which we receive our room and to clarify whether it is definitely 5*. Answer: "Okay. "
After 1 minute, a frightened maid runs into the room and is willing to do anything to avoid receiving a complaint. But how will the maid affect the management of the hotel?
I will immediately note that the load for 1 maid is an entire floor. It's a lot. And the fragile, frightened woman is simply torn between work.
But the question was different - an invitation to the administrator's room, to explain why a room in a 5* hotel looks like a 3* hotel.
The maid would definitely not help us, and by the way, the maid is almost the only person in the complex who understands that something needs to be done for the guest. It does it quickly, flexibly and without questions. However, the maid is not responsible for the management and charter of the hotel, and is not responsible for "anyhow, made room". Is the administrator not with us? appeared
Further, listening, we hear nav? the irritating sound of the generator, which was present almost all the time (at night as well).
Then we go to lunch.
The range of food is not small, but the dishes taste absolutely fresh and unprocessed, sometimes there are hints that the products are not fresh.
WARNING! Summer, July, fruit for breakfast, lunch and dinner - apples. Apples and all. 5* hotel. It's a shame. The walls in the canteen (because it is not a restaurant) are tattered, the tablecloths have puffs, and it is time to change the cherry napkins from the USSR to modern ones. The legs of the chairs and tables are dirty, in some parts of the floor food is stuck, not fresh. Drink glasses with a yellow tint, although intact, but their color already indicates either poor washing or the need for replacement. They did not look at anything else, because the nerve cells left the body faster and faster. By the way, how to get to the dining room, aqua zone or somewhere else between two large buildings - you have to guess yourself. Information plates are already available on site, but there is no auxiliary information in the housings.
Aqua zone, and that is covered: at the entrance, we are greeted with blue towels without words.
Turning my head to the right, I see the fruits that should be by standards, at least for lunch and dinner, these are bananas and oranges, and here's a note: you can only buy them. Laughter and laughter. I remind you, the hotel is 5*.
The premises of the aqua zone in reality do not correspond to the picture on the website. There is very little lighting, the water in the pools is yellowish. In the double rooms, there are repeated falling out of tiles, where a person should sit, which is dangerous, because in humid conditions it is very easy to injure yourself and get an infection.
Having planned to stay at the hotel for 6 nights, we understand - so what? we go the very next day after check-in, because it's terrible.
After contacting the reception and saying that we were leaving tomorrow, we were not even asked what the matter was and what happened, as any hotel administrator who is interested in the customers and the interests of the vacationer would do.
In fact, we lose money for one terrible night in the hotel, and a fine for an early check-out?
travel, in the amount of accommodation, the cost of one night per room.
Having put forward a reproach that the hotel does not meet the stated conditions, does not have the appropriate service and food, which should be 5* times the hotel (and even 4*), we are told - we have such rules. That is, the fact that the hotel robs and fools people with a concept that is not really - these are their rules, so we pay a fine.
As it turned out, there are many people like us who want to leave immediately. This is a standard procedure, in one day at the reception we observed 4 conflicts of approximately this nature.
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• 12
Reading guest reviews about the hotel's shortcomings, I wanted to believe that this is only an exception to the rule. But in fact, the hotel has completely neglected itself... We were accommodated in a room that was probably cleaned in the pre-Christmas period. At the reception, they replied that they could not help.
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Reading guest reviews about the hotel's shortcomings, I wanted to believe that this is only an exception to the rule. But in fact, the hotel has completely neglected itself...
We were accommodated in a room that was probably cleaned in the pre-Christmas period. At the reception, they replied that they could not help...
Karl, there is nothing they can do to help...
I add a photo with a dirty cowroline, a ton of dust, a mattress with someone else's hair and dust...
Unfortunately, the weekend is ruined.. .
We were accommodated in a room that was probably cleaned in the pre-Christmas period. At the reception, they replied that they could not help...
Karl, there is nothing they can do to help...
I add a photo with a dirty cowroline, a ton of dust, a mattress with someone else's hair and dust...
Unfortunately, the weekend is ruined.. .
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• 7
Let's start with the fact that he comes to Skhidnitsa every year. They rested in Respect and Kyiv Ruse. Objectively, the territory is cool green, the playground is also great for children, the water park is also satisfied, the room was given in the new building on the 10th floor - clean and nice, renovation is ongoing, but not critical, there was no hot water at all, probably because of the large number of vacationers .
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Let's start with the fact that he comes to Skhidnitsa every year. They rested in Respect and Kyiv Ruse. Objectively, the territory is cool green, the playground is also great for children, the water park is also satisfied, the room was given in the new building on the 10th floor - clean and nice, renovation is ongoing, but not critical, there was no hot water at all, probably because of the large number of vacationers . The dining room has a large selection of dishes, but there is no coziness like in a beehive. These transitions from one hotel to a new one by elevator, where someone gets on each floor and to the old hotel, are stressful.
It wouldn't matter, you can't find fault with these moments, but the children started to have a fever and signs of rotavirus infection appeared. We were tormented all night, the next day I turned to the reception desk with the demand that I want to go home, because it is not possible to get 1 more night and they started telling me that my payment has not been made. How can a hotel accommodate people without full payment? Nonsense.
And in the end, they removed the fine in the amount of UAH 700 and we left in despair, because it was not our fault that the children were poisoned.
It's sad that customers are not valued. And the children dripped in the infectious department for 3 days...
For the first time, they returned from Skhidnytsia without recovery.
It wouldn't matter, you can't find fault with these moments, but the children started to have a fever and signs of rotavirus infection appeared. We were tormented all night, the next day I turned to the reception desk with the demand that I want to go home, because it is not possible to get 1 more night and they started telling me that my payment has not been made. How can a hotel accommodate people without full payment? Nonsense.
And in the end, they removed the fine in the amount of UAH 700 and we left in despair, because it was not our fault that the children were poisoned.
It's sad that customers are not valued. And the children dripped in the infectious department for 3 days...
For the first time, they returned from Skhidnytsia without recovery.
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• 21
The hotel is famous for its spa. Where has it been seen that SCHEDULED repair of the water supply system is carried out during the opening hours of the center? As a result, it was simply closed for a sanitary day (((Staff at check-in did not say a word about it, from all the information available - a small announcement at the front desk.
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The hotel is famous for its spa. Where has it been seen that SCHEDULED repair of the water supply system is carried out during the opening hours of the center? As a result, it was simply closed for a sanitary day (((Staff at check-in did not say a word about it, from all the information available - a small announcement at the front desk.
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• 12
The hotel is under construction - accordingly, there is a lot of construction dust and dirt in the air, unpleasant odors after welding... dirty windows and balconies (they have glass) the staff does not wash. Lots of construction equipment - hustle and bustle. The staff is unfriendly, they treat vacationers disgustingly (“they would have left as soon as possible”), there are always some minor inconsistencies, a lot of vacationers, a queue all around.
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The hotel is under construction - accordingly, there is a lot of construction dust and dirt in the air, unpleasant odors after welding... dirty windows and balconies (they have glass) the staff does not wash. Lots of construction equipment - hustle and bustle. The staff is unfriendly, they treat vacationers disgustingly (“they would have left as soon as possible”), there are always some minor inconsistencies, a lot of vacationers, a queue all around.
From the pros - delicious food, well-groomed territory of the hotel.
From the pros - delicious food, well-groomed territory of the hotel.
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• 11
Second time visited this hotel. The first time was in the winter of 2020, everything was very pleasant. I was with my 11 year old daughter. Clean room, nice maid, delicious food, a lot of entertainment for the child. Expensive, but the money spent was not a pity. We decided to come here in the summer. In August, I arrived with my husband and daughter, it would not be comfortable in a standard room of our company, we rented a suite (98.
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Second time visited this hotel. The first time was in the winter of 2020, everything was very pleasant. I was with my 11 year old daughter. Clean room, nice maid, delicious food, a lot of entertainment for the child. Expensive, but the money spent was not a pity.
We decided to come here in the summer. In August, I arrived with my husband and daughter, it would not be comfortable in a standard room of our company, we rented a suite (98.000 UAH) in two weeks. The room was terrible, the closet doors didn't close. There were stains on the furniture, stains from glasses, the carpet was flooded with tea and coffee, cleaning every other day, bedding and towels were changed on demand, cosmetics were put in every other time and not laid out beautifully, but thrown into the sink. I even took a photo of this horror. All the staff are angry, the maid said complain to the reception. A week later, the manager said that they would fix the closet for us and dry clean the carpet. Grandfather came to fix the closet and said that he could not fix it, the same grandfather came to clean the carpet and also said that he would not clean it. 5 days before the end of our holiday we were offered to change the room. It was cleaner, but with construction noise, we decided not to change our room and get at least in silence.
It's a shame that they built such a cool hotel in such a wonderful place, the prices in the hotel are cosmic, and the cleanliness and service are two points.
We decided to come here in the summer. In August, I arrived with my husband and daughter, it would not be comfortable in a standard room of our company, we rented a suite (98.000 UAH) in two weeks. The room was terrible, the closet doors didn't close. There were stains on the furniture, stains from glasses, the carpet was flooded with tea and coffee, cleaning every other day, bedding and towels were changed on demand, cosmetics were put in every other time and not laid out beautifully, but thrown into the sink. I even took a photo of this horror. All the staff are angry, the maid said complain to the reception. A week later, the manager said that they would fix the closet for us and dry clean the carpet. Grandfather came to fix the closet and said that he could not fix it, the same grandfather came to clean the carpet and also said that he would not clean it. 5 days before the end of our holiday we were offered to change the room. It was cleaner, but with construction noise, we decided not to change our room and get at least in silence.
It's a shame that they built such a cool hotel in such a wonderful place, the prices in the hotel are cosmic, and the cleanliness and service are two points.
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• 8
Traveled with my husband and 4 year old daughter. The price includes accommodation, 3 meals a day, spa services, hydromassage, internet, parking. Free consultation of three doctors. They were satisfied. Sea of impressions. Design, service, cuisine, atmosphere, medicine - all at the highest level! We are thinking of coming! Thanks everybody!.
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Traveled with my husband and 4 year old daughter. The price includes accommodation, 3 meals a day, spa services, hydromassage, internet, parking. Free consultation of three doctors. They were satisfied. Sea of impressions. Design, service, cuisine, atmosphere, medicine - all at the highest level! We are thinking of coming! Thanks everybody!
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• 27
It was the worst vacation ever in Skhidnytsya. The hotel is under construction, which no one warned about, if you are going for peace and quiet, choose another hotel. If after the procedures you want to sleep during the day, you are unlikely to succeed, the noise is even with the windows closed. The hotel does not care about all this, no reactions.
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It was the worst vacation ever in Skhidnytsya. The hotel is under construction, which no one warned about, if you are going for peace and quiet, choose another hotel.
If after the procedures you want to sleep during the day, you are unlikely to succeed, the noise is even with the windows closed. The hotel does not care about all this, no reactions. Like, if we didn’t move out earlier, then we liked everything, although we spent the whole week asking us not to make noise for at least 3 hours for a child’s daytime sleep, but we were fed breakfast and, like, resolving the issue, they didn’t even think about any compensation.
For the kind of money that these "5 stars" take, the ratio is at best 3. In addition, they brought the infection when they put leeches (by the way, even if you paid for them in advance, you may not get the entire amount, but the remains in muddy water that did not stick to the neighbor according to the procedure).
In general, we do not recommend this hotel to anyone who wants a good rest and treatment.
If after the procedures you want to sleep during the day, you are unlikely to succeed, the noise is even with the windows closed. The hotel does not care about all this, no reactions. Like, if we didn’t move out earlier, then we liked everything, although we spent the whole week asking us not to make noise for at least 3 hours for a child’s daytime sleep, but we were fed breakfast and, like, resolving the issue, they didn’t even think about any compensation.
For the kind of money that these "5 stars" take, the ratio is at best 3. In addition, they brought the infection when they put leeches (by the way, even if you paid for them in advance, you may not get the entire amount, but the remains in muddy water that did not stick to the neighbor according to the procedure).
In general, we do not recommend this hotel to anyone who wants a good rest and treatment.
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• 26
Rested 5 times. Each time it got worse and worse. But the last vacation in August 2018 surpassed all the previous ones combined. - the kitchen is bad, the quality of the food is bad, dirty dishes, empty plates, cooks in dirty uniforms. - the rooms are worn, the cleaning is very poor, you have to ask for accessories, they do not update.
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Rested 5 times. Each time it got worse and worse. But the last vacation in August 2018 surpassed all the previous ones combined.
- the kitchen is bad, the quality of the food is bad, dirty dishes, empty plates, cooks in dirty uniforms.
- the rooms are worn, the cleaning is very poor, you have to ask for accessories, they do not update.
- aqua park, passage yard, dirty and expensive.
- a bar at the pavilions, dear, they deceive.
- the price is very high for this service.
- the administration doesn't care, complete indifference and rudeness.
- construction, noise and dust.
- the situation in the hotels is tense, everyone is dissatisfied with the guests and the staff.
We won't be back and won't recommend.
- the kitchen is bad, the quality of the food is bad, dirty dishes, empty plates, cooks in dirty uniforms.
- the rooms are worn, the cleaning is very poor, you have to ask for accessories, they do not update.
- aqua park, passage yard, dirty and expensive.
- a bar at the pavilions, dear, they deceive.
- the price is very high for this service.
- the administration doesn't care, complete indifference and rudeness.
- construction, noise and dust.
- the situation in the hotels is tense, everyone is dissatisfied with the guests and the staff.
We won't be back and won't recommend.
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• 29
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