Відношення жахливе The relationship is terrible

Two administrators: Irina and Anatoly.
The hotel is cold, the heating is not on. Irina promised us that it would be possible to warm up with air conditioning. Arriving with a fight, winning back the remote control from the air conditioner, they found that it works only for cooling, in one direction O_O.
The concept of "client" and "to make you comfortable" does not exist for them. If you say that Irina promised one thing and Anatoly says another, we hear from the latter inadequate and stupid jokes: "I have no idea what Irina promised you! Maybe she promised to marry you? "
The lowest score for the fact that he does not consider his customers as people. For him to speak in the same tone as I described above, it's okay, it's not rude. He also sees no connection between the flow of people who bring him money and his personal well-being!
It is better to overpay an extra hundred, he will face such an attitude.